Subaru of Calgary

low shop rates offset by ridiculous "shop materials" charge 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It 40,000 km service was quoted at $440 plus tax. When I picked up the car I was told that there was an additional charge for shop materials of $47. It maxed out at $49 regardless of the invoiced cost. When I complained< I was told that it was standard. However, at the 20,000 km service, which is identical to the 40,000 km service, the shop materials charge was less than $6.00. It would appear that to make the labour rate appear reasonable at $125/hour this shop materials charge in fact increases it to about $145/hour. This is an unreasonable and deceptive charge that undermines my confidence in the dealership. I have otherwise been quite satisfied with other elements of the dealership but I will consider alternative service options in the future if this practice persists. More

great car to own I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru F I am a tiny Asian girl, no suppose like the Forester at all. But after Justin's detail introduction and test drive. I feel i fall in love the Subaru Forester. Good customer servise and great product to puchase, highly recommend it! More

Loving Our Subaru Outback We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after We were recently in the process of purchasing a new 2016 Subaru Outback from Subaru Calgary. One of our prime requests were safety features and after several days of no response to inquiries about delivery and dealer add ons, we visited the finance manager expressing our concerns. He promptly agreed we had some bonafide issues and brought in the General Manager, who is new at this dealership. He carefully listened to our concerns and requested features on a new vehicle and soon addressed all of our requests to our complete satisfaction with our salesman present. On the day of actual delivery, the finance manager thoroughly explained his part of the transaction including dealer add ons and taking care of registration and insurance transfer. The General Manager met with us to be sure we were satisfied and the salesman completely explained the operation of the vehicle. We are very pleased with our new Outback and with how Subaru Calgary addressed our desires. More

Superb SUV buying experience My wife and I were in the market for a new Subaru Outback and after many months of online researching both the vehicle and several different dealershi My wife and I were in the market for a new Subaru Outback and after many months of online researching both the vehicle and several different dealerships we decided that Subaru Calgary was where we would deal with as their reviews were all very high. We were never at any time disappointed. Our first contact was Loman Edwards in sales, who went out of his way to accommodate our requests. When we did find what we wanted we were able to make a very fair deal and we picked up the vehicle in a very timely fashion. This was the easiest new vehicle purchase I have ever been involved with. The finance manager, Ryan Romano, was super helpful in explaining the different options that were available to us and and between him and Loman made for a very pleasant experience. We now have our Subaru Outback that we are very happy with. We will certainly recommend Subaru Calgary to our friends and will continue dealing with them in the future. More

No hidden sales tactics My recent purchase of a 2016 Outback went quite well. Subaru sent out a recall on 2016 Outback (steering column issue) and Calgary Subaru, in particu My recent purchase of a 2016 Outback went quite well. Subaru sent out a recall on 2016 Outback (steering column issue) and Calgary Subaru, in particular Loman helped me out while I waited on delivery of the vehicle. More

Overall, absolutely amazing and wonderful experience! I went in for a service appointment today at Subaru Calgary, and as always, I was treated with gratitude as well as exceptional customer service by Je I went in for a service appointment today at Subaru Calgary, and as always, I was treated with gratitude as well as exceptional customer service by Jennie Estabrooks and Ken Woo. It was an absolute pleasure dealing with them and I look forward to my next service in hopes of having the same experience in the future. Once again, thank you so much to Jennie and Ken. Costantino (Tino) Laratta More

Excellent service This is a two step review: Sales/Management and Service Went for 20K maintenance, windshield and summer tire change last week. I am blown away by t This is a two step review: Sales/Management and Service Went for 20K maintenance, windshield and summer tire change last week. I am blown away by the help, guidance and service I got.. again. Yes. This is not the first time. Raj was excellent. She is very knowledgeable. She walked me through the maintenance manual, while filling it out she took time to explain the fields, timeline, the process. Her willingness to help with a huge smile made my day. She made sure I had shuttle in place and made follow up calls to make sure we were on track. After the maintenance was done and I was shuttled back to pick up my car. She came with the list of items on the work sheet. And went through all and explained the results, what was done, when/what I should be coming next for, and for what reasons. I highly recommend her. I am planning to upgrade my SUV in the near future. Rahat took great deal of his time and explained all the ins and outs and new features of new upcoming models. He is also very knowledgeable and incredibly helpful. And he can explain everything in layman's terms. He followed up with the technical service to make sure all was in track. When I dropped of my SUV and picked up the next day Raj and Rahat were there both times. Saying their hello's and good bye's, making sure I was taken care of. Last but not least: By now you probably know that I don't know too much about vehicles. But what I'd like you to know is I LOVE my Subaru and the fantastic people work in this dealership. I was referred to this dealership by a friend 4 years ago. And I've been receiving this excellent support each and every time I go for a maintenance, tire change and all. You guys are amazing. Kudos to you. When I am upgrading it would be another Subaru and it will be from Subaru Calgary again. I have a huge confidence in people working at this dealership. Simply put I believe in them. If you are reading this Raj and Rahat; Thank you. Your professionalism, help, smiles and warm attitudes greatly appreciated. Mel More

Nathan is great Nathan easily & sincerely demonstrated that there are good people selling cars. The dealership itself could use some leadership and efficiency fine tu Nathan easily & sincerely demonstrated that there are good people selling cars. The dealership itself could use some leadership and efficiency fine tuning (phone answering and intra-dealership communications). Good experience overall. More

Good customer service Shane was really helpful. Provided all details I need and help me made a good decision. Detailed orientation about the car. highly recommended if you Shane was really helpful. Provided all details I need and help me made a good decision. Detailed orientation about the car. highly recommended if you like Subaru cars. More

First Time Buyer and Feeling Pretty Good My wife and I were moving to Alberta from Ontario and needed to buy a car to pick up once we landed in Calgary. We spoke with Nisar prior to our arriv My wife and I were moving to Alberta from Ontario and needed to buy a car to pick up once we landed in Calgary. We spoke with Nisar prior to our arrival and we negotiated a deal that was great for us. He was very understanding and patient with all of our back and forth emails. On arrival they picked us up from the airport and took us to the dealership which was great since we had all of our luggage and a cat with us. Nisar and the rest of the staff were very pleasant to deal with from the beginning to the end. They even let our cat stay in the dealership while we took care of everything. This was a very stressful time for us with the move and first time buying a new car, but their great customer service took most of the nerves away and I thank them for it. More