Subaru of Calgary

Excellent experience What began as a service call became a replacement. Michelle in service had Zaibi contact me when the repairs for my vehicle grew well beyond expectati What began as a service call became a replacement. Michelle in service had Zaibi contact me when the repairs for my vehicle grew well beyond expectations. We discussed my needs and Zaibi was able to find a suitable vehicle almost immediately. He made the process run smoothly and answered all questions knowledgeably. I'm very happy with the purchase experience with him and the team at Subaru Calgary. More

Worst dealership customer service ever!!!! They do not keep their word, i had to do 3 trips for 50$ and my issue didn't get fixed. As a car seller, I wont be dealing with Subaru cars neither promoting the keep their word, i had to do 3 trips for 50$ and my issue didn't get fixed. As a car seller, I wont be dealing with Subaru cars neither promoting their products anymore, because it is not about the money, however it is about respect. They wouldn't return or exchange a set of lug nuts for 50$, so I can imagine the experience of buying seatbelts or airbags to fix my car! I am never visiting nor dealing with Subaru anymore. Disappointing experience. More

Fantastic service! My sales person Jon Chong was very helpful and knowledgeable. He listened to what I needed and my budget and got the perfect car for me. Service was prompt and friendly. Would highly r helpful and knowledgeable. He listened to what I needed and my budget and got the perfect car for me. Service was prompt and friendly. Would highly recommend seeing Jon for you next vehicle purchase! More

related to the summer recall break light Excellent service of Michael Cox, and Ken manager. Solved my car problem the fastest way they can in that cold snowy day, offered loan car etc. it was Excellent service of Michael Cox, and Ken manager. Solved my car problem the fastest way they can in that cold snowy day, offered loan car etc. it was a recall problem , connected to the summer replaced break light, it was hard to detect the problem. More

Unprofessional behaviour, broken promises and Lies Reception staff are very nice and professional. Wish I could say the same for others. Brought my car in for a Recall. Appointment was for 6:30AM Reception staff are very nice and professional. Wish I could say the same for others. Brought my car in for a Recall. Appointment was for 6:30AM, so I dropped it off around 3:00PM the day before. Received a call at 10:53AM the next day from "Michael" saying they had just checked the vehicle over and it needed power steering flush and a new rear wiper - they hadn't even started the work yet! Received confirmation the work was done at 4:49 PM. I said I would need the shuttle, but they stop at 5:00PM. He said "I'll have to figure something out for you" and I said "Fine let me know" I never received a call back. BTW, this was a Friday Evening and I did have plans. Next Morning I had to call them (yup, they still didn't call me back), at 9:30AM to request someone come and pick me up. I get to the dealership to pick up my car, and the engine shroud is missing! I know it was there before because I check after having ANY work done. I speak with "Michael" - although I didn't realize at the time he was the guy who had screwed me over the night before, and his response was "I don't know what happened to it". He makes a production out of going and speaking with the service tech and comes back and says "well they wouldn't have needed to raise the car so they wouldn't have taken it off" This turned out to be a lie. I checked the invoice after I got home and it turns out, they did an unrequested 30 point inspection and one of the things they do is to check Engine and Transmission for leaks - which can't be done without removing the shroud. So I called him back and quoted this to him and said the Engine shroud must be there somewhere and he chirps back with " oh well, I was JUST talking to the guy who did your service and he SWEARS that he didn't have to remove the engine shroud." Convenient that he had JUST spoken to the service technician, eh? At this point it dawns on me that this might have been the very guy I spoke with the day before and I ask him "are you the guy I was dealing with yesterday?" To which he replies "I might be". So I jog his memory by saying "The guy who was supposed to arrange transport so I could pick up my car?". At this point he realizes he's caught and admits it was him and trots out a rote and very insincere sounding apology and excuse "sorry, I got busy doing things and..." I was now furious, because the time to apologize was when he was STANDING RIGHT IN FRONT OF ME EARLIER! I told him as much, said I had plans the previous evening, I'm sure I uttered a curse word or 2 and then HE HUNG UP ON ME! How professional is that! So summarizing my experience with Subaru Calgary was this. Booked an appointment for a Mandatory Recall (BTW, had to book it in July for a November Appointment), Recall completed successfully. Received an unrequested 30 point inspection and lost a piece of my car as a result which Subaru denies having any part in and also had to wait 17 hours for their Shuttle Service to reunite me with my now lighter vehicle. I will NEVER step foot inside this buisiness again. More

Good service very prompt. Only issue was some confusion when we picked it up they lost our paperwork for a short time. Everything else was excellent. when we picked it up they lost our paperwork for a short time. Everything else was excellent. More

Fantastic sales guy at Subaru Calgary, we were looking to purchase our 4th new car, Zaibi made it so easy for us. We were nervous as this was our first Subaru but zaibi made it so simple, exceptional knowle purchase our 4th new car, Zaibi made it so easy for us. We were nervous as this was our first Subaru but zaibi made it so simple, exceptional knowledge and great customer service. Thank you Zaibi and Oscar!. More

5 star for Tariq.. Listened and helped us with our Forester Sport 2019.. We loved it! Would recommend him for sure for future Subaru buyers👍🏾👍🏾👍🏾&#128 Forester Sport 2019.. We loved it! Would recommend him for sure for future Subaru buyers👍🏾👍🏾👍🏾👍🏾👍🏾 More

First Suburu The dealt with Piyush Kohli in Sales and Albert Espinosa in Finance who were both knowledgeable and quite helpful. I had an idea of what model I wishe The dealt with Piyush Kohli in Sales and Albert Espinosa in Finance who were both knowledgeable and quite helpful. I had an idea of what model I wished to purchase, although they did not have a car in stock, they had a used, low mileage which I was advised would handle very similar to a new car. I test drove and like the way the car handled. Piyush advised that there were other dealers they were associated with and he would call around and try and locate the model and trim we requested. After a few calls and some negotiating, we were able to give an okay to a car they could bring in from Vancouver. We were required to wait a couple of weeks, the car came in and we accepted it pending a touch up to the paint on a couple of spots on the roof. In regards to obtaining any additional add on's we worked with Albert. I would recommend working with both of these gentlemen to obtain the vehicle you require. Thanks to them both. More

owner of the 4 Subaru. You guys doing a very great job:- A very good Customer service. - Very friendly You guys doing a very great job:- A very good Customer service. - Very friendly - Very helpful -Professional job handling Your rate should be no less than a 10. More