Subaru of Calgary

We had a great experience with Kienan with our pre-owned Ascent purchase. He was very accommodating, friendly & patient as we took multiple test drives and more time to decide which vehicle and options woul Ascent purchase. He was very accommodating, friendly & patient as we took multiple test drives and more time to decide which vehicle and options would work for us and our budget. On pick up day, he even noticed the windshield had some damage (unseen in the test drive due to snow) and organised a complimentary replacement within 2 weeks. Great service, we'd definitely recommend seeing Kienan. More

Jon was absolutely awesome. Got me into my dream car!! No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the No hassle sales and quick turn around! Got me the best deal possible! James in finance was great to. It was a little overwhelming with all the products, but we were able to tailor everything to my needs at a payment that was comfortable! 10/10 A+ would recommend! More

I purchased a brand new vehicle and brought it in a few weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick me up from work which had caused me to miss my appointments and resulted in cancellation fees. I emailed the operations manager Kevin Fanning and Mike B about the experience in detail in October 2020 with no response. I emailed again in December 2020 and Kevin Fanning's response to my terrible experience was "Please clarify what assistance you are requesting". This was literally the worst customer service I have ever experienced. I sent a detailed emailed about my appointment and how I had called multiple times about the ride that was scheduled to pick me up between a certain time with no response. Instead,Kevin, the operations manager asks me what kind of assistance I am requesting? Is that how they deal with unhappy customers? No acknowledgement, no apology... Very disappointed in their service. More

Ken is the best! I have owned 3 Subaru's and have brought them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained ev them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained everything in a honest and open way. I purchased the Subaru Canada extended warranty with my latest vehicle, and on previous visits with other service reps I have felt I needed to argue or push for things to be covered under warranty, even though I paid a good chunk of money upfront for the coverage. Ken had everything sorted and when he called to update me, he had already gotten the warranty coverage approved. He also called to let me know when my car needed another day in the shop for the work to be completed. In the past I have been the one calling at the end of the day for an update. Honestly this was the best service experience I have had at Subaru Calgary. Ken is a huge asset to the service team! More

We finally decided on buying a new Subaru after 10 years and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Al and 370 000km. Decided on Calgary for a newish 2019 Forester. Fantastic car, worst service ever. Block heater- yes sir they all come with them in Alberta (meanwhile we had to have it installed somewhere else for $525). Winter tire deal- none were installed, and then were to be charged $650 more than agreed upon price. Please read your contract, and have everything in writing, and don't expect to be emailed or called back for anything. We will not even service our vehicle there in future. Rather go to Scott Subaru in Red Deer! More