I went to Calgary Subaru looking to get an AWD vehicle that suited my needs. After describing what I wanted the car to achieve and described my needs, Tom Heffner told me which two cars would be good and then said that I just needed to pick one, he couldn't give me any other info to influence my decision. I asked a couple more questions that were either answered with "whatever", sarcasm or he spoke about somewhat Irrelevant information. Trying to keep pushing through the awkward conversations, I decided on which car to drive and took it for a spin. Afterwards, I told Tom that I was going to test a couple other cars to make sure that I knew what my options were to which he responded with condescension and ridicule of my vehicle choices, showing some displeasure he quickly back tracked and trying to eat his words. Although my experience was so poor the Subaru was my first choice so I went back to the dealer and took the vehicle out for another drive and came back to begin negotiations. The negotiations were a no-go, any offer I made was "too low" or "impossible to match" and was told that the car I was trading in had very little value, if any. He wouldn't move from the list price and said that going making any move would compromise the business and it would be losing profit and in turn "I had to remember that he needed to put dinner on the table".
Not once did the experience Calgary Subaru or Tom Heffner convince me to go to the dealership, I should have believed the reviews online. The price was non-negotiable even though other cars had lots of wiggle room, the salesman was condescending and sarcastic whenever he didn't agree with what was said and I felt as though anything I said was not taken seriously.
I was looking at a year old vehicle and was able to get the same brand new vehicle for only $2000 more than what was being demanded at Calgary Subaru. I would never recommend someone go to this dealership, and if they were to go, my only recommendation would be to had done all the research beforehand because any information given at the dealer required wading through the irrelevant to find the detail you were looking for. The high pressure sales tactics and repeated statement of "We are the #1 dealership in Western Canada" ensured that I felt as though my business didn't matter as someone else was going to come through the door to buy a car.