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Strickland's Stratford Toyota

Stratford, ON

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181 Reviews

925 Erie St

Stratford, ON

N5A 6S4

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181 Reviews of Strickland's Stratford Toyota

August 31, 2015

Toyota Corolla LE (new) The service there is very quick, flexible, and the staff is very friendly. Damion Riley was very informative, friendly, cheerful, and enjoys to throw More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley, Michael Lawless
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thanks for the feedback Mike, please take a moment to copy your review to Google as well. Here is the link - https://plus.google.com/+StratfordToyota/about?hl=en&review=1

August 30, 2015

The Avenger Adventure My sales rep, Damion, and the manager were excellent and patient with me throughout the whole process, they ensured I was kept up to date with all the More

by Latinian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thanks for the great feedback!! Please take a moment to copy your review to Google as well. Here is the link - https://plus.google.com/+StratfordToyota/about?hl=en&review=1

August 29, 2015

Extremely stress-free process! We just recently purchased a used Mazda5 from Strickland's and were extremely pleased with the whole experience. We met with Damion and Mike — who don More

by greenant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley, Michael Lawless
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thanks for the 5 star review!! Please take a moment to copy your review to Google :) Here is the link - https://plus.google.com/+StratfordToyota/about?hl=en&review=1

Aug 31, 2015 -

greenant responded

Message has been posted to Google. :)

August 25, 2015

Excellent Experience purchasing a vehicle. We needed the right vehicle for our family so we sat down with Damion Riley at Stratford Toyota. He answered all of our questions with simple, easy to More

by knollzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley, Michael Lawless
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thank you for the feedback!! We appreciate the 5 star review. Please take a quick moment and copy your review to our Google page as well. Here is the link - https://plus.google.com/+StratfordToyota/about?hl=en&review=1

July 18, 2015

Used vehicle purchase Very friendly and helpful in choosing a used vehicle for us. I recommend you see him and he'll take care of all your needs. More

by F&R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thanks for the great feedback :) Please take a moment to leave your feedback on Google as well! https://plus.google.com/+StratfordToyota/about?hl=en&review=1

July 15, 2015

RAV4 REVIEW Bob, Ryan and Darryl were great to deal with and was happy with the follow up. I was please with the arrangements that were made and followed through More

by Teres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Murphy, Bob Langdon
Jul 15, 2015 -

Strickland's Stratford Toyota responded

Thanks for the great feedback Teresa!!

July 10, 2015

buying a new toyota HAD THE PLEASURE OF DEALING WITH DAMION RILEY WHEN LOOKING FOR MY NEW CAR, I WAS NOT PREASURED AND WAS VERY HAPPY, MY EXPERIENCE OF BUYING A NEW CA More

by dogtail 50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley
Jul 15, 2015 -

Strickland's Stratford Toyota responded

Thanks for taking time to leave us a review, we sure do appreciate it!! :)

July 07, 2015

Typical sleazy second hand car dealership experience From the moment the deposit was taken, all the fancy talk about the customers buying experience went out the window. I would seriously recommend any b More

by Disgusted customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damion Riley, Michael Lawless
Jul 08, 2015 -

Strickland's Stratford Toyota responded

Hi, we would like to put you in touch with our Guest Services Manager. Please send your daytime phone number to info@stricklands.com and someone will be in touch at our earliest convenience. Thank You :)

Jul 08, 2015 -

Strickland's Stratford Toyota responded

Hi, we would like to put you in touch with our Guest Services Manager. Please send your full name and daytime phone number to info@stricklands.com and someone will be in touch at our earliest convenience. Thank You :)

Jul 08, 2015 -

Disgusted customer responded

Why must I bother when no one was interested in what I had to say or what I needed at the time is sale. I fear this contact will have the same, unproductive response and results as before

Jul 09, 2015 -

Strickland's Stratford Toyota responded

We understand your frustration, however if we don't know who you are how do you expect us to review the situation & try to find a resolution? By no means are you required to change your opinion but please give us a chance to :) As you can see by all our reviews we have a very good rating with our guests, it appears that you are unhappy which we don't like to see, however we need more info before we can even attempt to help :) Thank you Team Strickland's

Jul 16, 2015 -

Disgusted customer responded

My biggest issue is that I was looking for a vehicle that came with a factory supplied tow package. Micheal promised he would supply a hitch and that I did not need the tow package. I specified that I did not want an " after market" add on tow hitch and sent emailed photos of examples of what I would except and what I did not want.... Guess what... A cheap aftermarket clumsy tow hitch was installed. Prior to collecting the vehicle, I asked him to send me a photo of the installed hitch and when I told him he had installed exactly what I specified I did not want, Ithe response was a very disinterested Take it or leave it attitude. It was so late in the game that I very reluctantly took the vehicle and have regretted it ever since. Ibesides the fact that he supplied what I specifically did not agree to, it was so badly installed that I have had to spend time and money having the vehicle repaired as the aftermarket hitch was installed incorrectly and had forced the exhaust pipes to rub and bump against the body of the vehicle. I have email proof of the conversation with the sales person about the hitch requirements and an invoice from a Ford dealers repairs to the vehicle. Another issue is that you mention your excellent referral ratings .... How come this negative ( and I have to presume all other negative responses) are never published? Maybe I should expose this scam via a google review where you can not manipulate the results?. Bruce Hardman. bhardman620@gmail.com I'm not hiding, it is the way this review is managed that my details don't show. YOU asked me to do the review and not you are hiding the results DISGUSTED CUSTOMER

Jul 17, 2015 -

Strickland's Stratford Toyota responded

Hi Bruce, Thank you for your latest response. We're sorry you have experienced these issues. We have never had any issues with the hitch/tow packages installed in the past. We will take your feedback into consideration to help us improve our business. In regards to Dealer Rater, this is a 3rd party service and we do not control the reviews, it is our understanding that they hold a negative review back for 2 weeks to allow the dealer time to 'rectify' a bad experience. We under no circumstances want to twist our reviews. If you have questions about how they run their business please feel free to contact them directly. Here is a link to their contact page - http://www.dealerrater.ca/company/contact-us/ Once again we're sorry for your experience & wish you all the best. Thank you. Team Strickland's

July 03, 2015

Damion Riley was our sales rep and the one who provided us with a great experience. He went above and beyond of what was required and even followed up after. If y More

by Frank1369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley
Jul 15, 2015 -

Strickland's Stratford Toyota responded

Thanks for leaving your feedback Frank1369!!

July 03, 2015

A Positive Experience The staff was very welcoming. Damion Riley was very helpful in finding the right used car for my son.The price was very fair and the vehicle a 2013 Ma More

by sonjon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Riley, Michael Lawless
Aug 31, 2015 -

Strickland's Stratford Toyota responded

Thank you for the great feedback. Please take a moment to copy your review to Google as well :) Here is the link - https://plus.google.com/+StratfordToyota/about?hl=en&review=1

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