As an owner of multiple Mazdas, I will not be returning for any future business here - purchase nor service.
My wife took her Mazda 5 in for a 24k service, and got a call back stating that brake rotors are warped (at 24k! on OEM pads, with very gentle mom-style driving!) and recommends additional $160 for machining the rotors.
I took over the call stating that things don't add up - I had felt no symptoms of rotor warp - no steering wheel/pedal vibration at either low or high speed stops; The car still has low km, pads are still almost in new condition, everything has been wearing evenly (tires/pads/etc). I calmly explained that if the rotors are indeed warped, I would expect them to cover under warranty if he expects any future business with us.
Their service manager states that he would not do that, and it's my prerogative whether I do future business with them or not (Certainly is!)
So I didn't pay for the rotor machining, again tested and felt ZERO vibration/shuddering, and upon checking the returned paperwork, they wrote that the rotor thickness variation were "just within means" and we should keep eyes on it rather than explicitly stating rotors are warped (like the service manager stating that it was).
So my impression: It was a case of 1) unnecessary "girl charge", or 2) if it is indeed "warped", they should've covered that under warranty, as there's almost no possibility they should've warped that early at our driving pattern/mileage. And finally, 3) service manager didn't care whether I was unhappy and was not willing to address my concerns (which I felt were reasonable - you decide), and didn't care for capturing my return business.
Decide for yourself this is the type of service you expect from a dealer service shop. Needless to say, I've promptly taken off the dealer sticker and threw their plate holder in the garbage. I'll take my money elsewhere next time.