Last week we took our 2012 Doge Journey in to have it checked for a knocking noise. After a lengthy session it was diagnosed as a cracked flexion plate. It was, of course, no longer under warrantee. When quoted the original cost the service manager did everything he could to give us the fairest price possible which was very much appreciated. Sure that the repairs could be completed Friday so that we could make it into Edmonton for meetings that evening and through out the weekend, we scheduled the repairs for first thing Friday morning with the promise that we could have a rental vehicle to use if the repairs were not completed for whatever reason. The mechanic even worked through his lunch hour to make sure it was done. The part came and was installed but to no avail. The car would not start. Aparently it was the wrong flex plate. The promise was kept and we received a rental car at no cost to us. We made it to out meetings and when we brought the car back on Monday morning our car was completed and the final cost was evel less than the original quote. That was a huge blessing!
We had heard of such service but never expected it. We would like to thank the whole service department for going above and beyond what was expected.
Dixie and Jim Coleman