Southview Acura

Stay away. Poor service department. Is very messy. They don't know what they are doing. Poor service department. Is very messy. They don't know what they are doing. More

Purchased my second Southview Acura vehicle 4 years ago. Negotiated lifetime oil changes in my vehicle purchase contract. I recently scheduled an oil change and at the appointment was told they will no long Negotiated lifetime oil changes in my vehicle purchase contract. I recently scheduled an oil change and at the appointment was told they will no longer honor that part of my contract. ??? Reason being the dealership is under new ownership. I fail to see how this is my problem. My purchase contract is between SOUTHVIEW ACURA and myself. My contract included lifetime oil changes, in writing, along with other warranties and accessories. It all formed part of the negotiated net vehicle price. Would this mean purchased extended warranty would no longer be honored? I think not, thus I fail to see how this is any different. I escalated the complaint with Southview Acura, and they aren't budging in their position. I further escalated the complaint to Honda Acura, and they won't assist, citing that my contract is with Southview Acura. Funny how Acura acknowledges my contract is with Southview Acura, but Southview Acura won't stand behind my contract being with themselves). ??? My options? Escalate publicly, such as this platform, Consumer Affairs or legal. So here we are. Goes without saying, I, or anyone I know, will not be dealing with Southview Acura in the future. Very disappointing! More

Took my vehicle for service today, Awais at Southview is probably one of the most patient and knowledgeable service agent I have ever dealt with in my life. He did not only take care of the issue with the v probably one of the most patient and knowledgeable service agent I have ever dealt with in my life. He did not only take care of the issue with the vehicle but was also very patient to explain the issue. I was very dissatisfied with brand Acura with the recent issues I had with my RDX but he took time to explain the issue and put my mind at peace. I would highly recommend the team Southview. More

Worst place to bring your Acura for repairs! !. They had my car since February and I picked the car up in the end of June!!.. nothing was fixed on it nor did they have any real answers on what wa !. They had my car since February and I picked the car up in the end of June!!.. nothing was fixed on it nor did they have any real answers on what was causing the electrical problems.. only suggested to throw money at it to see if it could possibly fix the problems!…and still charged me $450 to diagnose it! Annd they lost my key fob!!!!…on top of all the inability to fix my car, when I went to pay and pick up the vehicle and got it home the car was in disarray.. everything in my glove box was on my passenger seat!!.. my $950 LV sunglasses where gone and all the change out of my cup holder was gone!!…when I called the next morning to talk to the service manager Ryan McDonald, he basically tried to say my car had to been broken into at my place.. then tried to say it could have been the tow truck company..then was saying to prove that my sunglasses were in the car and why do you have lots of change in your car anyways!! after that he told me we are done here! and they where not going to reimburse me for anything and hung up!! PS..I left my key fob in the cup holder when I dropped it off in February!!.. so either they have a lot of break ins on their lot!! Or they have employees that steal stuff from their customers!! .. whatever you do don’t bring your car for repairs here!! More

Im only giving 3 stars because the service i used to get here was exceptional. I bought my RDX from another dealership and got better checkups on it at southview, but lately when i request for a loaner or t here was exceptional. I bought my RDX from another dealership and got better checkups on it at southview, but lately when i request for a loaner or to see if my parts are even in yet, its like excuse after excuse. Im sorry but all are gone for 3 weeks to a month. Is it a loaner or being joyriding. If this i how a luxury dealership is going to be, then im not going to endorse this place anymore. More

Southview Acura supplied me with winter wheels and tire package. Shawn was excellent and answered all of my questions. After initial discussion he was able to beat price of a local tire shop. package. Shawn was excellent and answered all of my questions. After initial discussion he was able to beat price of a local tire shop. More

Prashana in the Parts Department is always quick to get back to me and very professional. He is also extremely knowledgeable and motivated to help out however he can. back to me and very professional. He is also extremely knowledgeable and motivated to help out however he can. More

Prashana is very accomodating and very knowledgeable and easy to deal with. I sent him a parts quotation and within minutes he responded right away. easy to deal with. I sent him a parts quotation and within minutes he responded right away. More

Still waiting for service manager to call it's been 5 business days now .charged us for something we never authorized. Car was bought 4 months ago business days now .charged us for something we never authorized. Car was bought 4 months ago More