Southtown Hyundai

This service department redfines the term "service" and NOT in a good way! I bought my Sante Fe there 3 years ago and whle the service was decent in the first year, when Derek Pott "service" and NOT in a good way! I bought my Sante Fe there 3 years ago and whle the service was decent in the first year, when Derek Pottle was still working there, it has continuously declined in the ensuing years. Each time I go in, it seems that they have new staff there. Not sure why they can't keep their staff but the GM should be looking into that as there is a reason staff comes and goeswith a revolving door frequency. There's obviously a problem there and given the bad reviews on this site, that problem is being transferred to their customers. More

The first time I brought they new Santa Fe in, to get the undercoating I purchased, they put the first scratch in the vehicle. When I brought it back to get fixed, they put two new ones in. Now I booked a se undercoating I purchased, they put the first scratch in the vehicle. When I brought it back to get fixed, they put two new ones in. Now I booked a service appointment for my first oil change, two weeks hence, and I have been sitting here for over an hour and they have not taken in my vehicle. They are HORRIBLE at service here! More

I have had to take my 2010 Santa Fe in to be serviced numerous time. They do not put the work orders through properly or they just do not do the work; I don't know. My car has been there for a week and numerous time. They do not put the work orders through properly or they just do not do the work; I don't know. My car has been there for a week and nothing has been done to it. Each person I talk to tells me a different story. I was called to go pick it up tonight (4 days late) and when I got there, it was not ready again! Why call? The last time it was in for work, I had 3 separate times to pick it up and each time, it wasn't ready. The lady at the desk kept saying, "I don't know who you were dealing with, but my notes do not say that." It was her each time! Every time I go there, other customers are irate with the service staff. It is very poorly run; I have been dealing with them for 2 years..as little as possible, but when I have to it's incredibly frustrating. When I wrote up a letter of complaint to Hyundai Canada, they basically said , sorry but each dealership is independent, there's nothing we can do. Do not buy from this dealership! I can't believe that the dealership is still running. People should be warned about how terrible it is there. They just want the sale and then treat you like dirt if anything goes wrong with your car. More

We had bad experiences with other dealers for about a month to buy a car. Needless to mention their names at all but they thought that we are foolish. For example, one dealer did not offer us an exact co month to buy a car. Needless to mention their names at all but they thought that we are foolish. For example, one dealer did not offer us an exact cost of the car. The other second dealer had marked down the cost of the car (as they preferred to put in "saving" term) but gave us a letter which will increase the cost of the car later from their "saving" term as if it was stand for discount in the initial offer. Anyhow they were able to sell more cars by attracting more buyer from such artificially marked down costs. If closely observed, a buyer can easily spot how a customer will be charged high interest rate to compensate the lowest cost of the car. This second dealer also provided us a different model than on what we agreed up on it. The third dealer has presented to us a car with high millage as if it was a new car. We run way from all of these three dealers though two of the former took our deposit and refused to refund us. Indeed, these three dealers have got 5* on which we devoid of these merit to them. When we came to southtown Hyundai dealer, however, they are very transparent for what they asked for the cost of the car: there is no hidden cost at all. They are not pushy to sell the car. They gave us a car we wanted to buy without a misleading. They offer us the car timely as they promised. The contractual agreement to buy and sell has no distortion at all. Of course, they are very clear on their deal. If you are really like honesty and straightforward to buy a car, believe us that Southtown Hyundai dealer of Edmonton is a perfect place to get what you want to buy. Tip from our experiences: 1) determine what type of a car you want to buy before you go there or elsewhere, 2) ask the cost of the car and agree up on, 3) get appointment to examine your car and take it. Please do not make a deposit at all before you finally take your car. We thank you to southtown Hyundai dealership as being, in our view, one of the best dealerships. More

I bought a 2008 Hyundai Tucson, love my car but have found the service department to be a revolving door of different staff and bad service. Last service done I was told I needed new brake pads and rot found the service department to be a revolving door of different staff and bad service. Last service done I was told I needed new brake pads and rotors for $550 not covered under my 5 year parts, just got a second opinion today and was told I still could go another 30,000 km before replacing! For free oil changes it takes on average an hour and a half, charge a lot just to check lights etc., have never apologized for any mistakes made while there, the service department makes me feel like my car is inferior with all the work it seems to need after 4 years. Would never buy another car from this dealership again and no longer want to use the "so-called" free oil changes. More

A few weeks ago I made the mistake of purchasing a Hyundai vehicle. I initially contacted the dealership in Grande Prairie, but they had no Accent GLS's in stock and said they would have to order one Hyundai vehicle. I initially contacted the dealership in Grande Prairie, but they had no Accent GLS's in stock and said they would have to order one from Nanaimo or Ontario and that I would have to pay shipping plus the price they buy it from the other dealership for. Despite insisting it was the car I wanted, they stopped talking about it and started pushing me into a GT which was out of my price range, and had rusty wipers and the most pathetic "winter package" I had ever seen. I ended up calling Southtown Hyundai in Edmonton and began the tedious process of purchasing a car over the phone, which was also a mistake because everyone would quote me something different and blatantly lie about prices and then send me paperwork with different numbers on it. It didn't help that 3 different people were not communicating about the sale and continuously sending incorrect papers! I finally closed the deal with the stipulation that they install a remote starter (quoted at $300 but costing me $700, but I was assured it was worth the cost because it would be Hyundai stock and covered under warranty) which they said they could do next day and have the car delivered to me on the Friday of that week. I initially assumed it would be delivered on the back of a truck but instead I learned they would drive it the 500km here (not such a new car in the end I guess, even though I had to sign papers stating the car had 8km on it). Friday came, and the car had no starter installed, and they said that it could be delivered on the weekend. I called back on the weekend to learn the driver was off for the weekend and it would be delivered Monday...after an early morning service appointment to have my starter installed by a Hyundai technician. Monday rolled around and still no word! Not once was I contacted for a progress report, I was told it would be done having its starter installed and be sent Tuesday, and finally a true word was spoken. The car arrived at around 3pm after the driver called and had me give him directions, as he had gone to the wrong area of town. He dropped it off without fueling it up (1/4 tank of gas), unwashed with highway bugs spackled all across the front, and with coffee drips on the center console from where he had grabbed some Timmys on the way to town and drank it in my (not-so) new car. I was told it would be washed with a full tank. I texted my sales person (Alex Huddleston) pictures of it and never got a reply back, even though we had been having text conversations throughout the entire purchase, including photo messages. I filled out the customer satisfaction survey that eventually reached my inbox through no effort of Southtown and never received a reply back about my concerns. Since I had purchased my vehicle, everyone involved in the process had been fired/let go/quit. I wanted to get my starter reprogrammed locally so I had to get in touch with Southtown to get a PO for the work at my local shop. I was an orphan that no one wanted to deal with and kept getting shoveled off to the next person (if anyone would even pick up in the first place). The tech that installed my starter was out until next week. The manager was busy (or out). When I finally did get a hold of someone, they suggested I make the 1000km round trip to get it programmed there. After insisting this was pretty inconvenient, they said they would issue a work order/PO for the local dealership to do the work. They never sent it. I called back Monday (my appointment was Tuesday at 1) and left messages, no one called back. I called back Tuesday and spoke to the service tech who installed it, and he said he would get a manager to issue it and it would be sent in time for my appointment. Surprise, nothing was sent. Not that it mattered because GP Hyundai said it wasn't a Hyundai starter and that they didn't want to touch it anyways (it doesn't have the "H" on it because I have a manual vehicle). I can't believe I allowed myself to get saddled into debt only to be treated like this. I traded my paid-off vehicle with no issues for something new, telling myself the warranty and fresh kilometers would be worth it, but this has been one of the more regrettable decisions I've made in recent memory. Its embarrassing to have to call back and forth between dealerships for something like getting a remote starter PO'ed, whereas I thought they would maybe communicate themselves. Being treated like an untouchable second class citizen every time I call Southtown and being palmed off between associates is degrading and frustrating, and a huge waste of my time considering how many calls I need to make in order to see any results. Had I known it was going to be this way I would have 100% chosen a different vehicle and dealership, and I have even considered trading this vehicle in and taking a loss just to not be stuck with this for the next 5 (or more) years. I guess hindsight is always 20/20. More

I bought a new Santa Fe in 2007, very friendly sales and service staff at the time. I was very pleased and felt I had made a great decision to buy my first ever Hyundai. Over the past two years I have obs service staff at the time. I was very pleased and felt I had made a great decision to buy my first ever Hyundai. Over the past two years I have observed a steady decline in both service quality and staff friendliness. After my last service I decided I will never use this dealership again. I have encountered brutal attitude from staff not only to myself, but other customers around me on at least two occassions. I have recommended to friends that they avoid this dealership at all costs. Four years ago I would have given them a 9/10....today I would rate them no more than 2/10. As for the vehichle itself, I have no regrets, but it's coming time to buy a new vehicle again and I will be forced to buy from a dealer farther from me or else look to Toyota or Honda. More

So, where to begin with this dealership. I came in So, where to begin with this dealership. I came in because I read good things about the Hyundai Veloster and a few friends had recommended that I a So, where to begin with this dealership. I came in because I read good things about the Hyundai Veloster and a few friends had recommended that I at least do a test drive so I figured I have nothing to lose by spending an hour or so and checking out the car. The dealer had no base models available but that wasn't such a big deal since I just wanted to get an idea for what the car was like to drive. I was initially approached by a man who didn't give introductions or anything, his entire demeanour was rather unprofessional. His product knowledge was also quite pathetic. I'm a bit of a car enthusiast and I find it sad to say that I knew more about the car and it isn't even my job to know about the car. He seemed rather rude in responses and didn't seem to care that I was interested in looking at the car. I then was handed off to another salesman, Alex, and things went well enough. Got down to the details of what I was looking for and we got down to doing a test drive of the car. This is where it all went downhill. I work for a very prominent company as a representative and the first thing we are told on the first day of the job is to never, ever say anything about the competition in a critical or insulting way. Avoid mentioning them if possible. Focus on the strengths of your own product. This man did none of that. He launched straight into hurling abuse at other cars and brands and I didn't say anything but I found it exceptionally unprofessional and rude. Most people get fired on the spot for that kind of thing and I'm surprised he even needed to do it. I know how good a car it is, its why I came there to drive it. Another issue I had was the need for him to come along on the test drive. Forgive my bluntness, but this isn't a Ferrari. This is a $20,000 car. I don't think I need a baby sitter to do a drive and I like to do my drives without anyone there and the odd thing is I've been allowed in far more expensive cars on my own so I can't understand why this salesman figured that I need someone to watch over while I drive. Just seemed a bit pointless. The worst was what happened when we got back to the dealer. In my mind I was ready to leave. I made it clear when we first started that I had no interest in buying. I was only looking. Obviously this person didn't get that message since he jumped right into getting numbers. I didn't object to that though, I figured at least having a rough idea of what I would be paying is a good way to start planning things through. I'll give you all a little hint, the Hyundai website lists a 2013 Base with DCT, freight fees and tax at $23,639. Use that as your benchmark if you will. This man came back with a 24,999 price and he had the nerve to include things like mud guards, mats, a 'winter pack' whatever that is and I just wondered why I would pay over a grand for things I don't want and why this dealership had the gall to assume that I would pay. More to the point I had asked for finance rates and roughly what my payments would work out to be. Spent 20 minutes sitting around because apparently these salesmen have no real access to such information and had to run back to get any sort of payment information, which is also pathetic. I've been to plenty of dealerships where the salesmen can pull up all the financing information form their desk and show me payments and final prices and all that kind of stuff. Making me wait that long wasn't doing anyone any favours. Another silly, stupid thing. He presented this blank piece of paper and said if you initial here and we get you a fair number then you agree to buy today. It took all my effort to not burst out in laughter. I obviously had no intention of buying that day, you could've offered $10,000 off the car and I still wouldn't have bought that day. I also regret giving them my phone number. This happened last Wednesday. Since then I've gotten 5, that is right, FIVE calls from them asking me to come back and why I left that day. Umm...I had said I wasn't going to buy and that I had to leave. Not that I would be coming back to this dealership anyways. I always thought people just exaggerated the bad dealership experiences as I ad always had good ones. I was always fair and reasonable and got the same treatment in kind. I now know what it feels like to deal with a bad dealership. I can't recommend Southtown Hyundai or Go Auto in general. This seems to be a general consensus for the entire city too; so for what its worth no one really likes having to deal with this dealership. Here is the sad thing, when I went to another Hyundai dealership they asked if we had gone to Southtown upon learning that I had already done a test drive. It should say something that customers leave Southtown and go elsewhere. If Southtown actually knew what they were doing and weren't so terrible in customer service then they would have a sale. As it stands I made a purchase YESTERDAY. The car I wanted at a fair price with minimal hassle; a review I'll be doing soon enough. It could've been Southtowns sale and it would be easier since I live in the southside of the city so all my service would be easier and involve less driving but for the service I got I'll happily drive to another dealership. I'm not sure if I should send this to the BBB and Hyundai Canada, I might just so they know the kind of image this dealership is giving the brand. More

Initially, my impression on these guys where great when I bought a 2012 Santa Fe from them. Great Sales Adviser, Great Finance Office who dealt with me initially. When I went in for my first oil change bought a 2012 Santa Fe from them. Great Sales Adviser, Great Finance Office who dealt with me initially. When I went in for my first oil change for the Santa Fe, I walked around looking for a possible trade in in a years time from now. Another Sales Associate came up to me and said why wait when I can get the car I need now. Mind you I had 3 month on the Santa Fe now and he was recommending that I go for a trade in telling me that I wouldn't be incurring any negative equity if I made the move. Sure enough he pointed out a really nice Santa Fe to me all topped up and said I can get you into one of these Crossovers. Believing that I was going for a great deal I agreed to an appointment with him and sure enough he started working us with his sales talk. He said that I may be better off with a Veracruz and pointed to me about how much better the Veracruz was, he even let me drive it off that day. Thinking that I got the unit, he called me a few days later said that they weren't able to get me into this unit so I had to go down to a lower Veracruz unit. The GL Sport down to just a GL with no features what so ever. I asked them then I want my SUV back. They said that it wasn't possible, basically had no choice but to take the Veracruz they were giving me. I did quick inspection on the unit and noticed scratches and marks everywhere. I told them that this isn't good & he assured me that he would have everything removed by the time we detailed it. During this process no one was talking to me. everyone was busy doing their own thing and no one would tell me what was going on. Even the Sales Adviser was quite at his desk hoping that I'd take the bait & since I was already upset about the entire process I just kept quite about it and just take every low ball they threw at me. One of the managers told me congratulations on your new Veracruz. I replied I don't think I am getting a great deal out of this arrangement. He set me aside and tried to explain to me that there was no way I was getting back on a Santa Fe and that I had to take this unit. I just shook my head helpless with the situation. As I had the Veracruz grow on me eventually I took it in for them to fix the scratch marks & get a pro_package setup on the unit. I think they did everything, I am not sure 3 weeks down the road my faith in them were thrown out the window & just trampled on. When I came to pick it up the other day, the main scratches where gone, I was left with one little one which I just gave up on asking them to fix it.... but there were newer ones... The free 7 years 140,000 that they promised me? They asked that I should pay for it. Did I incur negative equity on the Crossover? In fact I did!!! (Technically I am paying for two cars now!) When I was in Banff I received a called asking if I did want the 7 year 140k on my unit? My reply was "I thought that was offered to me for free?" The lady never called back. The 2 way radio remote starter that I was told I'd get for free? said that I had to pay an extra $80 for. I fought for that they gave it to me for free eventually.. The scuff marks that I brought it in for fixing eventually got done but more scratches showed up... now it is back with them for repairs again. Wow, for someone with normal patience you would have blown your top by now. But now I am still going... Hopefully by the time I get my Crossover back... this horrible customer services I am experiencing I should eventually put behind me. Oh and they told me to put a stop payment on the Santa Fe.. but now they kept on taking it. now I am calling them again and again to get my $45 which was an NSF Charge back. So let's summaries.. I had a 2012 Santa Fe v4, I wanted a Santa Fe V6. Got a 2012 Veracruz GL Sport & was forced down to a 2012 Veracruz GL which they just admitted to me was already sold to someone else. The best part of all, when a Sales Adviser speaks & Offers, he doesn't mentioned all these information to the finance office.. So the Finance Officer doesn't know what he offered me... In general the process was more hassle than it I would have initially liked. If you asked me would I do it again? NO xxxxx way! After all the hoops, hurdles, mud & pooped they made me crawl on? I am never ever ever going to deal with them again.. I will take my business else where.... I had a few friends lined up to get cars from them... I told them to take their business else where. I would be glad to personally drive them with my 2012 Veracruz GL **Used** to another dealer & they would have a much better experience than what I had to go through with these guys.. VERY VERY UPSET!!!! TAKE YOUR BUSINESS ELSE WHERE : The hassle isn't worth it!!! If you need assistance, I'll gladly drive you to another dealer myself! heck get $500 off your next GoAuto Unit. More

I purchased a new vehicle and while doing so I dealt with more than one person in the financing dept. All of which told me different things. I was not impressed at the fact that they didn't return calls rega more than one person in the financing dept. All of which told me different things. I was not impressed at the fact that they didn't return calls regarding financing questions, until i called repeatedly. Also i was told to cancel preauthorized payment to trade in car and i did and now im in default. It's been almost a month since i signed papers and still no payout to my trade in vehicle. If i would of been told it was going to take this long, i wouldnt of cancelled preauthorize payments. i would never recommend this company, nor will i service my new car there. The sales person Rob did do a good job and was very helpful. However the financing department is another story. Very dissatisfied with the overall experience, and we are upgrading our truck through a different dealership. More