Southside Mitsubishi

Absolutely Not!! Had my daughters Outlander towed here for timing belt problem. Was called the next day and informed the belt had broke and the motor was shot, they ha Had my daughters Outlander towed here for timing belt problem. Was called the next day and informed the belt had broke and the motor was shot, they had already found a used engine and could replace it for $5000.00 being a little skeptical due to the conditions under which the belt had broke I asked to visit their shop and see the problem. Arriving at the service center I was ignored for the first 5 minutes, once I got to talk to the service advisor the conversation backed up skepticism, he had a hard time keeping eye contact. Went in the shop and met the tech, asked how he made his diagnoses, he showed me the exposed cam shaft gear and said it wouldn't turn. At this point I realized it was time to get this vehicle out of there, towed it home, turned both the crankshaft and cam shaft by hand with no problems, installed new belt, completed a compression test and all was fine, started and test drove unit back to this dealership, to show them it was fine. Spoke with the general manger who passed off to the service manger, was told he stands behind the techs report, basically calling myself a liar...save yourself money and grief, avoid this dealership at all costs, they have no respect for the customer, was an engine shampoo and new belt in order for 5k, really makes me wonder how many times they got away with this More

Not Happy I recently brought my car in for an oil change at Southside. While the oilchange went fine, when they were working on my tires (even though I did not I recently brought my car in for an oil change at Southside. While the oilchange went fine, when they were working on my tires (even though I did not request it) the technician broke my tire pressure sensor. I was told that the sensor was broken beforehand and that it will cost me $120 to replace it. However, upon requesting to look at the tire it was fully deflated. I tried to fill up the tire with air myself, and it would not hold air. Obviously, the tire was holding air before coming in, and now it was not. The service representive was hostile saying that the cause was not his technician, and because I myself work in a tireshop I should know what caused it. After arguing with the service Rep. I eventually decided to talk to the service manager, who handled the situation much better and replaced the sensor free of charge. However, I should not have to argue over something that shouldn't have been touched in the first place. I no longer trust the mechanics there, because if they break a tire sensor from just "adjusting pressures" I have no idea what sort of damage they could do if they were to work with more expensive and delicate components. I would also have no way of proving that the components they broke were done by them, and I would have to pay for the mechanics mistake. From now on I will be taking my business elsewhere, and hope that others read this review and heed it as a warning. I was really hoping the service department would be good, because I would like my car being worked on by the same company that it is manufactured by, but after having tire issues from a service visit which had nothing to do with tires I feel as if the service department will try to swindle me everytime I visit. More

49000 km inspection & servicing. Provided timely service times and pick up from my home base. Pricing was fair and good information was provided from the inspection.. Eg. battery ne Provided timely service times and pick up from my home base. Pricing was fair and good information was provided from the inspection.. Eg. battery needed replacing. More

Extortion at our expense. The experience we've had with Mitsubishi servicing has been flat out horrible. We've had our vehicles for less than 2 years and we've already had to d The experience we've had with Mitsubishi servicing has been flat out horrible. We've had our vehicles for less than 2 years and we've already had to dish out over $2000 worth of servicing costs - that is just ridiculous. What's even more concerning is that the costs involved for servicing seem to be pre-mediated and don't have any type of structure whatsoever. For example, the last servicing costs for both our vehicles totalled to EXACTLY $1011.00...that seems a bit odd, no? What are the chances of two separate vehicles, distantly driven differently, accumulating to service costs of that exact amount? Slim to none. Which further supports my assumption that the servicing costs for our vehicles was pre-mediated and therefore may not have been needed. YET if we had not done our servicing through the dealership, we would have lost any warranty coverage remaining on our vehicles. Extortion. Plain and simple. More