Southgate Volkswagen

A great visit Thanks to Chris in the service department I had the best visit yet. He took care of all of my concerns and made sure I left a happy customer. Thanks to Chris in the service department I had the best visit yet. He took care of all of my concerns and made sure I left a happy customer. More

Routine service - GREAT CARE This is a great place to go for sales and for service. Don't hesitate to deal with them. They take fantastic care of you. This is a great place to go for sales and for service. Don't hesitate to deal with them. They take fantastic care of you. More

New Tires Booked in on time and finished when promised. Tire stores had a week to a week and half delivery and Southgate had them in stock. Booked in on time and finished when promised. Tire stores had a week to a week and half delivery and Southgate had them in stock. More

It was Ok It was a service. It was ok. Used to own a chev and the service was way better, it was a small town dealership. More personal and people remembered It was a service. It was ok. Used to own a chev and the service was way better, it was a small town dealership. More personal and people remembered you from one service to the next. Also didn't charge for all the little stuff. Also the guys who serviced the VW this time must have accessed the trunk because some of my stuff was opened (zipper on roadside emergency kit). More

Great service Holly is definitely the best service manager I have seen in my career. Super nice lady and super friendly to deal with. Technicians are all very knowl Holly is definitely the best service manager I have seen in my career. Super nice lady and super friendly to deal with. Technicians are all very knowledgeable as well. More

Quick and to the point! I would have liked to be served as soon as I entered the building instead of having to wait for a couple of minutes before getting served.Overall... G I would have liked to be served as soon as I entered the building instead of having to wait for a couple of minutes before getting served.Overall... Good service! More

Great Service - Always Courteous and Helpful Great service. Nice to drop car off in morning have a shuttle to work and then one to pick me up when finished. Car always gets a bath before returned Great service. Nice to drop car off in morning have a shuttle to work and then one to pick me up when finished. Car always gets a bath before returned. More

Friendly and Accommodating Living in Fort McMurray can make it challenging to get warranty work done on a Volkswagen without a dealership in town. Not always knowing when you ha Living in Fort McMurray can make it challenging to get warranty work done on a Volkswagen without a dealership in town. Not always knowing when you have the extra weekdays off, road conditions/closures mean that travel plans change very quickly. Any time I needed an appointment for the next day due to an impromptu trip or was held up with road delays they have always made challenging schedules work to get my vehicle in and taken care of. Really appreciate the great customer service and accommodating my hectic schedules. More

Poor customer service I called in all day to try and speak with a service advisor, I was put on hold, transferred and left voicemails. All I needed to discuss was very simp I called in all day to try and speak with a service advisor, I was put on hold, transferred and left voicemails. All I needed to discuss was very simple and needed to be deal with right away. My tire had a nail in it and was losing air quite quickly. The receptionist tried several time to connect me with an advisor, finally I just asked to speak with the person scheduling service appt., she was really nice and ended up having all the answers for my questions and we also came up with a plan. I wish the receptionist better assessed the situation and transferred me to her earlier on instead of me calling in every hour. I dropped off my car at night and filled out the envelope/form and described clearly what the issue was and where. When the advisor called me back she only discussed oil change and annual service checks which was not why I brought my car in. When I mentioned my tire she didn't know which side and what was happening with it but I had clearly written it on the form. I got really frustrated with this whole process, I just wanted the nail out of my tire and to get it fixed. That's all! More

Good service with a little bit room for improvement The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they fil The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they filled the windshield water which exceeds my expectation. Overall the service is good. But there is still something that they can do better. My decorations (a Disney bean and a Chinese knot) on my dash board have been removed and they left them on the rear seats but didn't put them back. My experience with another dealer in Ontario cares more in details. They drove my car to the front and kept it running with seat heating on so that when I got in with my key I am ready to go in the winter. In general, the service here is already pretty good and I will come next time. More