Southgate Volkswagen

Excellent service Bil had us in and out quickly while we waited. Everything was explained perfectly and there were no surprises. I would highly recommend Southgate and Bil had us in and out quickly while we waited. Everything was explained perfectly and there were no surprises. I would highly recommend Southgate and more importantly Bil in service. More

Warranty repair to gas line The Southgate VW team got our vehicle in right away, made arrangements with the towing company to get it to VW that day and the service department got The Southgate VW team got our vehicle in right away, made arrangements with the towing company to get it to VW that day and the service department got it in and completed all the work the day it was dropped off. We were given a courtesy vehicle and our daily life was impacted very little by this issue. More

excellent Bil, friendly, efficient, excellent service, on top of everything, excellent job every time I come in, I definitely recommend the service to anyone go Bil, friendly, efficient, excellent service, on top of everything, excellent job every time I come in, I definitely recommend the service to anyone go see Bil More

Service Department is terrible. The service department is terrible. I took my car in and had one of the first appointments of the day. It took them 3 hours to call me to let me kno The service department is terrible. I took my car in and had one of the first appointments of the day. It took them 3 hours to call me to let me know what is wrong with my car. According to the invoice they only sent a half hour looking at my car. They told me that they don't car the parts for my Volkswagen and that they would need to order them in to be able to fix my car. I would have appreciated if they had told me when they book the appointment that they were not going to be able to fix my car and that I would have to come back again. I am a mother of three and don't have time to make several appointments for a simple fix. I am getting my car fixed else where. The employees are polite, I think the issue is with the corporate policies in place. This is the third time I have tried their service department and the last. The service is terrible. I will say the mechanics are good as I have never had trouble with my car afterward. More

On time and friendly A pleasant experience .we needed to return and we're always received courteously We will return without reservation if need arises Thank you for pr A pleasant experience .we needed to return and we're always received courteously We will return without reservation if need arises Thank you for prompt work More

Service Bil looks after our VW like it is his own car. He is on top of every thing right down to recalls before they are even sent out. Bil looks after our VW like it is his own car. He is on top of every thing right down to recalls before they are even sent out. More

Extremelly happy! Awesome service! Friendly, kind and efficient, better than expected. Congratulation for the excellent job! I would definitely recommend the service to Awesome service! Friendly, kind and efficient, better than expected. Congratulation for the excellent job! I would definitely recommend the service to anyone...I don't feel like a number but a person. More

Shark fin Antenna repair I had foolishly damaged my antenna on my garage door. The estimate given was fair and they had my vehicle in and repaired in no time. Bil was very fri I had foolishly damaged my antenna on my garage door. The estimate given was fair and they had my vehicle in and repaired in no time. Bil was very friendly and helpful. The parts desk was also very friendly and helpful. Came in on estimate. Great experience! More

Good Work It was another good experience at Service centre Southgate Volkswagen. It did take couple of days on appointment confirmation. But getting my vehicle It was another good experience at Service centre Southgate Volkswagen. It did take couple of days on appointment confirmation. But getting my vehicle in & getting work done was smooth as expected. Bill has been very friendly to deal with. More