Southbank Dodge Chrysler LTD

Very happy with price of used car purchased and value of trade given. Excellent sales experience (with Simon) and vehicle condition and exchange (with Aaron). Thanks! trade given. Excellent sales experience (with Simon) and vehicle condition and exchange (with Aaron). Thanks! More

Bought my jeep 2020 brand new. On delivery, one of passenger seat seatbelt buckle is broken. I called the agent and manager, it took them 3weeks to replace. Mat is also missing. I requested for all se passenger seat seatbelt buckle is broken. I called the agent and manager, it took them 3weeks to replace. Mat is also missing. I requested for all seasons mat, they gave me winter mat. I asked them for a winter tire when I had a deal, they keep on saying we will give discount but did not accomodate me when I got the jeep. I ended buying my tires somewhere else. After a month I noticed the hydrolic of my back window is broken. I called them on december, they fix on march but ended up broken again in a week. I took me 3 visits before they fixed. I also filed a complaint but no resolutions/calls/ talk from anyone. This summer, I put my soft top, it doesnt fit well, i called for appt, they told me to call the next day (saturday) for booking as they do not get booking on friday. When I called on saturday, they were closed. I sent an email, left a VM and chatted on their facebook acct, asking for a process of complaint and a manager, they just said someone will call me. No one called until today. Since it rained and my softop is not closing, water leaked and wet the inside of my jeep. I want to return the jeep but no one entertains me. When They delivered the jeep, noone even taught me how the jeep works, its features and its advantages. After sales, noone cared More

I have Jeep Cherokee and the 4 wheel drive light came on about a month ago. They still have not been able to fi it. about a month ago. They still have not been able to fi it. More

Excellent service and people are verry plaisent to deal with. Not everybody bilingual but still managable to work with. Even with the covid situation still have a good selection. with. Not everybody bilingual but still managable to work with. Even with the covid situation still have a good selection. More

Arron and Service department get gold stars. Feeling disappointed with sales department. Have bought two vehicles from Southbank and my experience in 2017 was alot more enjoyable. Richard Blackburn disappointed with sales department. Have bought two vehicles from Southbank and my experience in 2017 was alot more enjoyable. Richard Blackburn More

The crew at Southbank Dodge is elite! A huge shoutout to Tyler for his attention to detail, amazing customer service skills and care for all the work that he does, I have always left the shop feeling so hap Tyler for his attention to detail, amazing customer service skills and care for all the work that he does, I have always left the shop feeling so happy with my Wrangler and he has always ensured all the work is done to utmost perfection! More

I found husein not friendly nor assist in my needs. Told him I never bought a car before and didn’t prepare me for what needed to e done. Became easily agitated. Not friendly him I never bought a car before and didn’t prepare me for what needed to e done. Became easily agitated. Not friendly More

Simon Mertick provided excellent friendly service during the purchase of a 2019 Jeep Wrangler. He showed me the various options available and explained every thing I needed to know to move forward in my sel the purchase of a 2019 Jeep Wrangler. He showed me the various options available and explained every thing I needed to know to move forward in my selection. Simon also took my calls in the off hours and on weekends, this was a BIG help in making the purchase a reality. He provided solid product knowledge and maintained a professional attitude throughout the process. Even during the current Covid restrictions his efforts made the deal happen quickly. Overall his efforts made it a positive experience in buying a vehicle at Southbank, I would strongly recommend this dealership to my friends, More