Southbank Dodge Chrysler LTD

We found ourselves at Southbank Dodge in September 2022 after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purch after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purchase directly from the dealership. Our initial purchase experience was seamless, and we started our 4-8 month wait. And we waited. And waited. And waited. I should mention here that each time I popped in to the dealership for information, I was greeted courteously and professionally. Fast forward to September 2023. Global supply chain issues continued to be a problem. Worse still, somewhere along the way our order had been cancelled! Mike Thomas called and apologized personally for the error, even though it wasn't his, and vowed to make it right. Reordering with Mike was a breeze. He's forthcoming and honest, and isn't in to pushy upselling tactics. He promised to keep us informed about where things were at, and he did (when we were assigned a VIN, when the van went in to production etc). I think Mike was almost as excited as we were when our "baby" finally arrived. Pick up was fast and straightforward, and the requisite after sale meeting wasn't overly pushy. Holly and Mike were generous listeners to our upfitting plans, and took new owner photos for posterity. We'll bring our baby back to Southbank Dodge for service and look forward to seeing our new friends on our visits. Thanks Mike and all the Southbank Dodge crew for a great experience! More

Great service, quality people, thank you very much for taking care of business in a very professional manner. taking care of business in a very professional manner. More

Great place to purchase or service a vehicle. Friendly and helpful staff. No regret’s in placing my business here. I recommend South Dodge to anyone. Friendly and helpful staff. No regret’s in placing my business here. I recommend South Dodge to anyone. More

The sales person, Hayley-Ann, was terrific, a good listener, understanding of our situation and wishes and considerate of our wants and needs. The sales “managers”, not so much. We got a good deal listener, understanding of our situation and wishes and considerate of our wants and needs. The sales “managers”, not so much. We got a good deal in the end thanks to the patience and understanding that was established at the beginning. More

My husband and I visited this dealership today with our 9 month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted w month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted with Wesley, our rating would have been 5 stars. However, one of the managers, Molly, completely ruined our experience due to her rude, condescending attitude and lack of professionalism. We had already been at the dealership for one hour and had to leave (as our visit was during our lunch break and we had to get back to work, mind you, we also had our baby with us) which Wesley was aware of, and respected. Molly on the other hand flat out told us that she would not be quoting us the vehicle we were interested in unless we went outside to look at it. My husband was already familiar with the car, and was happy making a deal so long as the car was priced out for us. She refused to price out the car for us, because we didn’t have the time to go outside and look at it. Without us looking at it, she would not price it for us. She said “I’ve had a lot of potential clients ask me to do this, and have not made a deal. If you’re serious about the car by looking at it now, then I’ll have it priced out for you.” We were willing to make a deal with Wesley, however, after our interaction with Molly we’d rather take our business elsewhere. More

Excellent customer service, the drive up services were quick and convenient as well, I will definitely recommend quick and convenient as well, I will definitely recommend More

The experience was great from when I walked in to the final purchase of my replacement vehicle for the one that was recently stolen. final purchase of my replacement vehicle for the one that was recently stolen. More

Very pleasant woman. She is good to arranged the relation customer and dealership Also Dan is the wright person to direct work to be done on vehicle and follow the work b She is good to arranged the relation customer and dealership Also Dan is the wright person to direct work to be done on vehicle and follow the work being perform. More

The total experience was great. For Sales to Finance to Service is all exceptional. Definitely a top dealer For Sales to Finance to Service is all exceptional. Definitely a top dealer More

Thank you very much for your service. Your service was very professional and effective. Many thanks Your service was very professional and effective. Many thanks More