Southbank Dodge Chrysler LTD

It is like family I have faith in this group.I trust their ability and workmanship. The free coffee is good to. Bill Morrison made me feel relaxed and has great experie I have faith in this group.I trust their ability and workmanship. The free coffee is good to. Bill Morrison made me feel relaxed and has great experience when dealing with customers. This was a big financial commitment so it worked out great. And Rami Alzabri smoothed out the finances perfectly. More

Excellent service I am a NICU nurse at the Children's Hospital of Eastern Ontario and I came off a night shift Friday January 6 morning to find that my Grand Cherokee w I am a NICU nurse at the Children's Hospital of Eastern Ontario and I came off a night shift Friday January 6 morning to find that my Grand Cherokee would not start!! My friends and I were all exhausted after a busy, short-staffed shift so I left it in the parking lot as we were working again that night. One of my friends brought jumper cables and we tried to boost it the following morning with no success. I left it in the parking lot again and went home to sleep for a few hours. I called Southbank when I got up and spoke with Stan Noble who arranged for towing to the dealership. Andy's towing provided excellent service too and also tried unsuccessfully to boost the car. Everyone I encountered was friendly, courteous and helpful from Jeff Cain who waited for the car to arrive before closing up, I arrived around 4:30 and the garage closes at 4 on Saturday, to Dan O'Neil who arranged for the shuttle to pick me up, brought the car to the front and cleared snow off my windshield. My husband was out of town so this was the first time I have had to deal with car issues and Southbank made it a great experience!! Thank you also to Chantal, the shuttle driver. More

Good Service 1 At South Bank , I was well greeted. The staff is friendly , courteous , honest and I was served in my mother tongue which is French. The rates charged At South Bank , I was well greeted. The staff is friendly , courteous , honest and I was served in my mother tongue which is French. The rates charged are very competitive. It was a great experience and other people whom I know and had their car or cars serviced at South Bank were very satisfied. The owner , Guy Parker , is a great guy! More

Great Customer Care Being disabled and using a Service Dog can be stressful under normal situations just imagine when I'm having car problems and show up at the Service D Being disabled and using a Service Dog can be stressful under normal situations just imagine when I'm having car problems and show up at the Service Department without an appointment. The Service Department at Southbank was respectful and understanding to all of my special needs. I wish more business followed their example. More

Excellent buying experience. Enjoyed no pressure atmostphere Brandon was knowledgeable and listened to our needs. He didn't force us to look at anything we weren't interested in. Sharon was amazing at getting us Brandon was knowledgeable and listened to our needs. He didn't force us to look at anything we weren't interested in. Sharon was amazing at getting us a deal that worked. My wife and I genuinely felt they had our best interests in mind which made buying a vehicle at South Bank Dodge a very enjoyable experience. More

Fair and Friendly :-) We bought our new Jeep Cherokee at Southbank Dodge Chrysler Ltd. because of its central location, excellent offers to their customers and their friend We bought our new Jeep Cherokee at Southbank Dodge Chrysler Ltd. because of its central location, excellent offers to their customers and their friendly and attentive style, these reasons bring us to give the dealership a 5-Star Rating. We would certainly suggest Southbank Dodge Chrysler Ltd. to anyone looking to buy a vehicle. Pierre-Nicholas Glauninger is a very knowledgeable salesman, he told us all about the functions and abilities of the vehicle and his ability to help us understand them was seamless. Between Pierre-Nicholas and sales manager Bill Morrison, who worked with us with utmost professionalism and friendliness, our sales experience was so relaxed, we were super pleased. Christopher Desjardins was so very friendly and helpful with the final phase of the purchasing our Cherokee. With a wealth of knowledge about the options of possible protections and guidance with financing we signed on the dotted line with a true smile upon our faces. More

Derek We had an excellent experience with Mark hall in sales who was friendly and able to meet our budget with ease, and Dan boyd in finance who was able to We had an excellent experience with Mark hall in sales who was friendly and able to meet our budget with ease, and Dan boyd in finance who was able to explain details that we could understand. We look forward to our future with the southbank team and highly recommend them to anyone who is in the market to buy a new vehicle. Thank you More

My Experience At South Bank Dodge Rami is the extremely informative man you want when it comes time to crunching numbers for your finances. He is very flexible for timing as well if th Rami is the extremely informative man you want when it comes time to crunching numbers for your finances. He is very flexible for timing as well if the customer has new circumstances pending, in which for them to move up your car pick up time due to work or other mandatory objectives, Rami is very flexible. For a brand new vehicle purchase off the lot it took the team less than 2 days for me to drive off the lot. I am very pleased with the Service at South Bank Dodge and I look forward to the many years to come with them. The Sales by Armando was impeccable. He managed to save me a grand margin on the cost of the vehicle. He also got me into the vehicle not only of what I needed but what I preferred. He goes out of his way to do anything for his customers and that is rare for sales these days. South Bank Dodge treats you like family and makes you feel welcome at all times. If you prefer to get a good price on a new vehicle and excellent service this is a must place to check out. Mike Neville was my adherent advocate when it came to this sale. He referred me to Armando to be sure all was just and kosher with the sale. In the end when all was said and done I was definitely pleased. More

Great Experience!!!! I went in knowing what I wanted!!! I did not feel overwhelmed by the Staff at Southbank. They were very helpful in finding the exact vehicle/colour re I went in knowing what I wanted!!! I did not feel overwhelmed by the Staff at Southbank. They were very helpful in finding the exact vehicle/colour requested. Stan was very personable and made this experience a positive one for me!!!! Rachelle More

Most terrible experience shopping there I would like to warn any customers from going to that Chrysler Dodge on South bank... We had the most terrible experience over there. We were pressur I would like to warn any customers from going to that Chrysler Dodge on South bank... We had the most terrible experience over there. We were pressured to put a deposit so that they can hold the deal for us. The same night after puting the deposit, we realized that we were pressured into this and we wanted our money back. It was a big mistake that we left a deposit in the first place..lesson learned, never leave a deposit at a dealership when pressured to do so even if they tell you we can only hold a deal if you put a deposit. We talked to them the same night (just an hour later) to ask for our deposit back and it was the most terrible experience to get our Money back. The next morning we had to call and talk to 5 or 6 sales managers over the phone to get our money back, we wasted an entire day. The first sales manager I talked to that morning portrayed that he was going to look into it and give me back a call. Well he never did and I had to call 4 or 5 times as he said to me over the phone later that day.. He is one of the most rude, disrespectful, unprofessional sales manager I have ever talked to in my life. I have checked his name below. As much as that experience was terrible, he was by far the worst in that terrible experience (Bruce)...I have never dealt with such an insulting, rude person in my life as much as that Sales Manager mentioned above... He yelled at me and said:'I will continue to yell at you for another 7.5 hours while I am enjoying my cup of coffee'...To legitimize his rudeness and unprofessionalism, he accused me of yelling at him just because I was frustrated and firm and I said 'I want my money back, period'..I also said you have been running me around for an entire day to get my deposit back..Please note that we never signed a lease contract with this dealership, it was just a deposit to hold the deal for us (which was a big mistake on our sideside - never ever leave a deposit under pressure that the deal will be gone if you don't).I finally had to hang up on that Sales Manager (Bruce) because I couldn't take the insult anymore. My husband finally was able to get his deposit back by talking to another Sales Manager (Patrick) who tried to intimidate my husband saying to him: "we will know if you go somewhere else"....I have never seen such unprofessionalism in my life.... it is a customer's right to choose where they want to go...how dare can a Sales employee says that to a customer and infringe on his right to shop wherever he wants. To everyone who thinks or considers going there, we have had the most terrible experience there. I would never recommend that dealership to anyone. More