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Southbank Dodge Chrysler LTD
Ottawa, ON
2,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,083 Reviews of Southbank Dodge Chrysler LTD
September 01, 2017
Oil change and $200 in damage! I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ende I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ended up waiting until 11:00 to leave! It wasn't for two hours until they came by to ask if I wanted my tire patched, as there was a small nail in it, and another two hours before I was able to take my car back. The worst part, however, is that they used air tools to replace my wheels instead of torque wrenches (which are the industry standard) and they stripped eight lug nuts and crushed two more; I couldn't even fit a 22mm socket on the lug nuts after even though they are a 22mm size! On top of the $120 for an oil change and tire patch (which can be done for less money at other Dodge dealerships), I am now faced with a cost of $200 ($20x10) to replace my damaged lug nuts with stock pieces. The only funny thing is that I wouldn't have noticed this as quickly if they hadn't told me on the receipt to check the torque specs on the lug nuts when I put on winter tires. Hopefully they'll start checking their own torque specs before they start putting on winter tires. More
by Arthur Taylor
Employees Worked With
Richard C. Gagnon
September 01, 2017
Great experience except for when we finalized the paperwork The overall experience was great. Jesse, the salesman, was excellent. He was very cheerful, seemed genuinely happy to be taking care of us, made us fe The overall experience was great. Jesse, the salesman, was excellent. He was very cheerful, seemed genuinely happy to be taking care of us, made us feel like valued customers. He answered every question we had patiently and made sure we were satisfied every step of the way. We also briefly interacted with Bruce (I believe he's the sales manager), who was also very friendly. The only downside to the whole experience was the finance person. She seemed very anxious to get rid of us once we indicated we would neither be financing nor getting any extended warranty. It was the exact opposite experience with her that we got with Jesse. Again, overall the experience was very good, we're very happy with our vehicle and would recommend this dealership. More
by caravanbuyer
Employees Worked With
Bruce Cameron, Jesse Gelineau, Connie Taylor
August 30, 2017
Amazing experience! Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make a Deal", didn't have to have my husband step in for me cause I'm being ignored and I didn't have to sit there for hours and come back multiple times just get someone to work with me. You guys were so friendly, fun, respectful, knowledgeable and just went above and beyond. You listened to my wish list but also helped me select the right vehicle for my needs. I never thought buying a car could be so... simple... fun... exciting! Saying you surpassed my expectations just doesn't cut it. I'm definitely referring you to everyone. Thank you thank you thank you More
by SRD
Employees Worked With
Brandon Dallaire, Bruce Cameron
August 26, 2017
Listening to needs Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. More
by S Terai
Employees Worked With
Jesse Gelineau
August 25, 2017
Above and beyond I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it t I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it to me and let me come back and pay for it. Fast, friendly and extremely helpful. Dan called after to make sure all was well. Thank you so much. You guys are amazing. More
by Julia24
Employees Worked With
Daniel O'Neil
August 24, 2017
Got a Chrysler 200 s Demo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best custo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best customer service. I delt with Moe ( sales ). If it wasn't for him I would have not bought my car from this dealership. Awesome dude. I would definitely recommend southbank to my friends!! Jamal , More
by Jamal.
Employees Worked With
Rami Alzabri, Moe Kadura
August 23, 2017
Great Customer Service We purchased a used Nissan Murano from Chris Quade at SBD. Chris was great to deal with not pushy at all and got us a great deal and gave us a fair m We purchased a used Nissan Murano from Chris Quade at SBD. Chris was great to deal with not pushy at all and got us a great deal and gave us a fair market value on our trade. Chris followed up when he said he would and went above and beyond even after the deal was done which is refreshing! Customer service is key and Chris knows that. More
by s willmott
Employees Worked With
Christopher Quade
August 22, 2017
Very pleasant staff. Greg was very knowledgable and if unsure he confirmed rather than guessed. This is a major plus for us. Willing to investigate all our questions and Greg was very knowledgable and if unsure he confirmed rather than guessed. This is a major plus for us. Willing to investigate all our questions and concerns. As for the paperwork just be sure to get it in writing. It prevents misunderstandings. More
by Hisnhers
Employees Worked With
Greg Lamourie, Charbel Nakhle
August 12, 2017
Good experience I have bought a few cars in my 68 yrs and this was the most pleasant buying experience ever.Hasan it was such a pleasure dealing with you you worked s I have bought a few cars in my 68 yrs and this was the most pleasant buying experience ever.Hasan it was such a pleasure dealing with you you worked so hard to get me the deal l wanted ,Rami you were so easy to talk to and work with on the finance part of it. From my initial email from Brianna to the time l drove out of the dealership a week later everyone l came in contact with were awesome people .Hasan and Rami you both are a real asset to Southbank and l hope the owner appreciates you hard work. More
by Walleye22
Employees Worked With
Rami Alzabri, Hasan Wahbeh
August 12, 2017
Jesse will run to get you what you want I went in without an appointment knowing exactly what I wanted. Bruce took all my information and Jesse ran around showing me everything I wanted to s I went in without an appointment knowing exactly what I wanted. Bruce took all my information and Jesse ran around showing me everything I wanted to see. Rami made sure I could easily afford the vehicle I wanted with my budget. I am one happy lady who got everything she wanted thanks to this team!! More
by NewJourneyOwner
Employees Worked With
Bruce Cameron, Rami Alzabri, Jesse Gelineau
