Southbank Dodge Chrysler LTD

INTRO TO FLEET After more than 30 years in business, all it took was one phone call to Mike Thomas at Southbank Dodge to convince me to visit the dealership to discu After more than 30 years in business, all it took was one phone call to Mike Thomas at Southbank Dodge to convince me to visit the dealership to discuss gaining my business as a fleet customer. Mike not only educated me as to the opportunities that exist under the fleet banner, but really went to bat for my business to make sure we got the best deal on the vehicle we needed...in this case a Dodge ProMaster 3500 high top. There was no better deal to be had anywhere...by a long shot. Putting aside the fact that I got the deal I wanted, Mike is in all honesty a truly genuine person with a great sense of humour. And while I'm gushing here I'll give a shout out to Paul Curry on the finance side of things as well. Good teamwork! More

No Honor Made a deal with them shook hands and signed a bill of sale. 1 week later they told us they cant get the Jeep and cancelled the bill of sale without b Made a deal with them shook hands and signed a bill of sale. 1 week later they told us they cant get the Jeep and cancelled the bill of sale without both parties agreeing. More

Excellent service , friendly and polite she work hard for you so you can get your car fastest they can. thanks Jeannie Anik and Dean, two happy customers , friendly and polite she work hard for you so you can get your car fastest they can. thanks Jeannie Anik and Dean, two happy customers More

Great Service Buying Just purchased my new minivan. Saleperson was professional and friendly (Stan Noble), all other staff were efficient and accommodating. They provided Just purchased my new minivan. Saleperson was professional and friendly (Stan Noble), all other staff were efficient and accommodating. They provided excellent sale service and offered really competitive value. Have not dealt with car maintenance service with them so far but will update after that (fingers crossed they have consistent service across departments). More

Friendly and Helpful I found the staff at Southbank very helpful in getting me into the vehicle I needed. Stan Nobel found me wandering the used car lot as I was waiting I found the staff at Southbank very helpful in getting me into the vehicle I needed. Stan Nobel found me wandering the used car lot as I was waiting for my other vehicle to be serviced. He asked pointed questions and showed me a few vehicles which would serve my purpose and within a set price range. I was not actually prepared to buy a vehicle and Stan, a wonderful salesman, did not push me into making a decision. It was actually weeks later that I changed my mind. Stan and the team worked with the banks to obtain the best price and interest rate. I am very happy with my Jeep Cherokee Sport. Thank you. More

The Extra Mile Moe and Paul were fantastic. Understanding that I hadn't purchased a vehicle for years, both thoroughly and thoughtfuly, they, along with senior manag Moe and Paul were fantastic. Understanding that I hadn't purchased a vehicle for years, both thoroughly and thoughtfuly, they, along with senior management, meticulously guided me through the purchasing process. They were attentive, punctual, knowledgeable and patient. They even organized a loaner vehicle for me after finding out that id be late for my wedding anniversary date. Afrer a gesture like that, There's nothing more to say. Thank you gents! Erik More

Want a deal? Go to Southbank Went in and gave them what I wanted in a car and got a super deal in the end. In less then 24h my new jeep was ready. From sales to finance all in all Went in and gave them what I wanted in a car and got a super deal in the end. In less then 24h my new jeep was ready. From sales to finance all in all a super team. Like my title says, want a deal?Go to Southbank. More

friendly staff I enjoyed buying my new vehicle from South bank. My only comment for improvement, during the price negotiations. I found there was a lack of explain I enjoyed buying my new vehicle from South bank. My only comment for improvement, during the price negotiations. I found there was a lack of explaining on what specials were applied to get to the price. Neither with the sales rep nor the financial rep was it explained that the holiday specials were applied. More

Good customer experience Happy with interaction with dealership in general, Paul for clear explanations of available options and looking into licensing concerns. Megan for be Happy with interaction with dealership in general, Paul for clear explanations of available options and looking into licensing concerns. Megan for being convincing and positive and following up with loose ends. More

deal no deal Spoke with Jeannie in sales to purchase a used Jeep SRT and came to an agreement on price and terms . Came in to finalize the sale and then once her m Spoke with Jeannie in sales to purchase a used Jeep SRT and came to an agreement on price and terms . Came in to finalize the sale and then once her manager Dan Feldman came over and refused to agree to the terms that had been agreed to. Not honouring an agreement and trying to change a deal after it has been reached is bad business. This is my second bad experience at Southbank. More