Southbank Dodge Chrysler LTD

Amazing customer service from Mike Thomas and Ivan Mike Thomas was very friendly and knowledgeable of all the jeeps he was showing me. He answered all of my questions and made me feel comfy and at ea Mike Thomas was very friendly and knowledgeable of all the jeeps he was showing me. He answered all of my questions and made me feel comfy and at ease while choosing the best Jeep for me He advised me on all the pros and cons of different vehicles and eventually he showed me the amazing 2019 trailhawk. I knew I wanted it and he walked me through the whole process. He then introduced me to Ivan in finance and again Ivan was also very nice and easy to talk to. He explained all my options for add ons and how the trade in works. Etc. He got me an amazing interest rate and good payment plan. Both Ivan and mike kept in touch with me through the entire process and were eager to assist me with calling my insurance and faxing info etc. They both did an amazing job and I truly am happy with Jeep. I highly recommend mike Thomas as a very friendly and knowledgeable salesman who will be there to help you pick the vehicle for you and your budget. And Ivan is also great at his job. He shopped around for the best rate and payment plan and trade in value possible. Together mike and Ivan. Got my vehicle traded in and now I have a beautiful 2019 Jeep trailhawk. I love it. Great teamwork guys. You made my buying experience very happy. Thanks mike and Ivan. You guys were great. More

Bought a SUV Best customer service ever! John Aladin & Rami provided us the absolute best service! They walked me through every step of the process. Very pleased w Best customer service ever! John Aladin & Rami provided us the absolute best service! They walked me through every step of the process. Very pleased with my experience here! More

Best sales person! Very knowledgeable and helpful Despite having some challenges when it came to purchasing my vehicle, Aaron Lee proved to be an excellent sales person. Very knowledgeable and efficie Despite having some challenges when it came to purchasing my vehicle, Aaron Lee proved to be an excellent sales person. Very knowledgeable and efficient. Aaron helped me find the perfect vehicle for my needs. This is the second Jeep I have purchased with Aaron’s help and both times have been exceptional as far as service, knowledge and helpfulness. Aaron is truly a good person that wants to see people happy. Al from finance exceeded my expectations while taking over my file on very short notice. I wish I had been working with him from the beginning. He was extremely knowledgeable and patient with me and exceptionally detailed and concise. While Southbank may not be my first choice of dealership to work with, Aaron and Al exceeded my expectations and as long as they are there, I will be back again in future vehicle purchases. More

Great car-buying experience After keeping my last car for 14 years and 320,000 kilometres, I was looking for a larger vehicle within a certain price range. I didn't want the usu After keeping my last car for 14 years and 320,000 kilometres, I was looking for a larger vehicle within a certain price range. I didn't want the usual salesy experience most people expect when buying a new car so I did my homework, found the vehicle I wanted, decided on a price ahead of time I was willing to pay, test drove the car, and made my offer right after. Salesperson Troy was easy to deal with, knowledgeable, personable, and didn't waste my time - I got the car I wanted at the price I wanted, in a low-stress way. A little post-sale assistance was provided as well to remove a previously unnoticed dent in the passenger door moulding at no charge. I would recommend Southbank to anyone who is ready to buy and knows what they want - they made the process easy and I feel I got a good deal. More

Everything Went very smooth We came to the dealership looking for A Pacifica touring L but they didn’t have one. But within an hour they had one tracked down for us with all the We came to the dealership looking for A Pacifica touring L but they didn’t have one. But within an hour they had one tracked down for us with all the options we wanted. We were very happy with Stan and Tylor they got us everything we wanted. More

awsome they went beyond i didnt think they could take in my old car witch my ex destroyed but they still got me a brand new dodge caravan and i love it it th they went beyond i didnt think they could take in my old car witch my ex destroyed but they still got me a brand new dodge caravan and i love it it thank u so much More

Used Vehicle Purchase from a distance I recently purchased a used vehicle from Hasan at Southbank. I found the listing on Autotrader and though the purchase was for a Subaru, not their mai I recently purchased a used vehicle from Hasan at Southbank. I found the listing on Autotrader and though the purchase was for a Subaru, not their main vehicle type, Hasan was very knowledgeable about the car. As I don't live in Ottawa I was a bit leary of purchasing a vehicle remotely but Hasan made the experience very easy and was very prompt at answering all of my questions. When I arrived in Ottawa to pick up my new car the transition was seamless. They had everything ready to go and I was able to drive back to Kingston that same day. More

Southbank cared about me. I find buying a brand new car today very stressful because they are so expensive. Getting a good deal is all about the math, and getting it right can I find buying a brand new car today very stressful because they are so expensive. Getting a good deal is all about the math, and getting it right can save one thousands of dollars. Southbank and Brian Valta were very professional in the negotiation process. It was all about the math for them as well, and they didn't use pressure tactics to throw you off course. As long as everyone understood the math, and we did, it was easy. But Southbank went the extra mile. Even with all the preparation I did before walking into the dealership, the pressure of making decisions worth tens of thousands of dollars got to me, and I made a mistake. I ended up choosing a car that I was unhappy with the next day. I contacted Southbank the very next morning, and they allowed me to change the deal to a completely different vehicle with no questions asked. They gave me the same math on the new deal and they worked with me until I had the vehicle I really wanted. Working with someone that cares about you as much as their profit is truly an outstanding experience. Thank you Soutbank and Brian. More