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Southbank Dodge Chrysler LTD
Ottawa, ON
2,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,086 Reviews of Southbank Dodge Chrysler LTD
July 19, 2019
Used Vehicle Purchase from a distance I recently purchased a used vehicle from Hasan at Southbank. I found the listing on Autotrader and though the purchase was for a Subaru, not their mai I recently purchased a used vehicle from Hasan at Southbank. I found the listing on Autotrader and though the purchase was for a Subaru, not their main vehicle type, Hasan was very knowledgeable about the car. As I don't live in Ottawa I was a bit leary of purchasing a vehicle remotely but Hasan made the experience very easy and was very prompt at answering all of my questions. When I arrived in Ottawa to pick up my new car the transition was seamless. They had everything ready to go and I was able to drive back to Kingston that same day. More
by bkj
Employees Worked With
Rami Alzabri, Hasan Wahbeh
July 19, 2019
Everything Went very smooth We came to the dealership looking for A Pacifica touring L but they didn’t have one. But within an hour they had one tracked down for us with all the We came to the dealership looking for A Pacifica touring L but they didn’t have one. But within an hour they had one tracked down for us with all the options we wanted. We were very happy with Stan and Tylor they got us everything we wanted. More
by Andrewandamanda
Employees Worked With
Ivan in finance , Stan Noble, Tyler Parker
July 18, 2019
Southbank cared about me. I find buying a brand new car today very stressful because they are so expensive. Getting a good deal is all about the math, and getting it right can I find buying a brand new car today very stressful because they are so expensive. Getting a good deal is all about the math, and getting it right can save one thousands of dollars. Southbank and Brian Valta were very professional in the negotiation process. It was all about the math for them as well, and they didn't use pressure tactics to throw you off course. As long as everyone understood the math, and we did, it was easy. But Southbank went the extra mile. Even with all the preparation I did before walking into the dealership, the pressure of making decisions worth tens of thousands of dollars got to me, and I made a mistake. I ended up choosing a car that I was unhappy with the next day. I contacted Southbank the very next morning, and they allowed me to change the deal to a completely different vehicle with no questions asked. They gave me the same math on the new deal and they worked with me until I had the vehicle I really wanted. Working with someone that cares about you as much as their profit is truly an outstanding experience. Thank you Soutbank and Brian. More
by soutbankcustomer
Employees Worked With
Ala Alqasem, Rami Alzabri, Decio Menezes, Brian Valta
July 13, 2019
People are good tu you in and out of the place always a smli Mark desjardin verry good saleman now’s its stuff whit a smile i recommand that guy ask any question il get it for ya and dont forget bill nice guy to Mark desjardin verry good saleman now’s its stuff whit a smile i recommand that guy ask any question il get it for ya and dont forget bill nice guy to and rami verry profectionel like everybody verry good dealer ship and the staff garage to its verry clean and calm and fast service verry good service before and after sale i whant to thank you mark and bill and rami southbank dodge More
by Patkar ram
Employees Worked With
Bill Morrison, Rami Alzabri, Kathy Stack, Carl Patry, Mark Desjardins
July 12, 2019
Very helpful My overall experience was really amazing. Aaron was patient with me and helped me find the Jeep I always wanted and his service was by far amazing! He My overall experience was really amazing. Aaron was patient with me and helped me find the Jeep I always wanted and his service was by far amazing! He made sure everything went smoothly and his sense of humor was the best. Thanks Southbank and Aaron for all your help! More
by Carlos
Employees Worked With
Ivan , Aaron Lee
July 12, 2019
Amazing service and accommodating knowledgeable staff .. I purchased a car and traded a Jeep over the phone with Jenna from St Marys Ont.. I Was a little nervous as this was totally new for me.The new car wa I purchased a car and traded a Jeep over the phone with Jenna from St Marys Ont.. I Was a little nervous as this was totally new for me.The new car was exactly as posted and confirmed by Jenna. She was friendly, professional and awesome to deal with. She addressed all my questions and was quick to reply. She gave a fair trade on my vehicle over the phone. She had everything done and car ready to go in a amazing time frame that worked for me.I Drove my car back to St Marys and I am loving it. Southbank made sure I was, completely and totally satisfied as a customer. Thank you Peter for the excellent service on my car and to Chris for the prompt phone calls and completing my excellent deal with Southbank. Jenna I will be sure to contact you when we are ready to trade our ram! One happy Southbank lady! More
by DellaSC
Employees Worked With
Peter Lafrance, Christopher Desjardins, Jenna Piche
July 09, 2019
dual jeep purchase overall experience was a good one. staff was very easy to work with. brandon dallaire was helpful and patient with our concerns. enjoyed the experienc overall experience was a good one. staff was very easy to work with. brandon dallaire was helpful and patient with our concerns. enjoyed the experience , was happy to have chosen southbank dodge More
by jeepers
Employees Worked With
Brandon Dallaire, Rami Alzabri, Khalid Hanhan
July 09, 2019
Good deals, good service and knowledgeable saff. The staff is very friendly, have a great knowledge of the products and explained everything to ensure that we understood. And have a great sense o The staff is very friendly, have a great knowledge of the products and explained everything to ensure that we understood. And have a great sense of humor. We hope to continue receiving the good service they have shown us so far.l More
by Roger Martel
Employees Worked With
Ala Alqasem, Khalid Hanhan, Aaron Lee
July 07, 2019
New Vehicle Was very pleased with Stan and his knowledge of vehicles as well as his willingness to work within my budget. Was very pleased with my experience and Was very pleased with Stan and his knowledge of vehicles as well as his willingness to work within my budget. Was very pleased with my experience and new vehicle. More
by nothankyou
Employees Worked With
Stan Noble, Ala Alqasem
July 06, 2019
Worst car service ever! I had my car serviced a month ago for peace of mind and to change the front right pressure sensor. When I got my car back, both front tire pressure se I had my car serviced a month ago for peace of mind and to change the front right pressure sensor. When I got my car back, both front tire pressure sensors were broken ( showing warning on the dashboard ). Oil change indicator was still showing warning even though oil was changed, Next oil change due was not updated. ( Not sure if they have actualIy changed the oil or not ), I was told that the it is normal and the warning indicator will go away in a week or so. I drove the car for 3 weeks and the warning light from the dashboard did not go away so I called the service centre regarding this problem and Dan ( one of rep ) asked me to drop by on Saturday morning. I went there they Dan told me that they have adjusted the tire torque and indicator will go away in a week or so. Again after driving the car for a week, I called Dan again and he asked me to come during the weekday and drop off the car because the mechanic who deals with car electronic does not work on weekend.( then why was I asked to come early morning on Saturday )/ Finally, when I picked up the warning went away. BUT now when I drive the car on the highway, the steering starts to shake, when I make the turn the front tires makes a clucking noise. I had the worst experience with Southbank Dodge, after every service I'm seeing a new issue with the car. I would really appreciate if you take this matter seriously and resolve it as soon as possible. Thank you. More
by j@178
Employees Worked With
Daniel O'Neil
