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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,092 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,092 Reviews of Southbank Dodge Chrysler LTD

August 30, 2019

Awesome Sales Department! I have bought several vehicles from Southbank Dodge, the sales team work very hard to get me what I want. Have always been treated like family and alw More

by TJScummins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Chenier, Stan Noble, Bill Morrison, Rami Alzabri
Sep 03, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for this review. We have a terrific team at Southbank and Stan, Bill, Clayton & Rami will appreciate the kind words. Thank you for you loyalty we will always be here for you. Dave B, GM

August 30, 2019

A pleasant Experience This was my fourth new Jeep purchase since 2012, and it was, by far, the most professional and least frustrating process I have experienced. The staff More

by Happyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Chenier, Brandon Dallaire, Ala Alqasem
Sep 03, 2019 -

Southbank Dodge Chrysler LTD responded

We really appreciate the terrific review. Your comments are perfect as that is what we strive for every day - to give our customers a great experience. So glad you had one and thanks for giving Southbank your business. Dave B, GM

August 28, 2019

Great customer service Chris took care of the issue with my vehicle and provided me with all the information I needed on what they would be doing More

by Ramtough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Desjardins
Sep 03, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so much for the terrific review & for being our customer. Dave B, GM

August 28, 2019

Good experience with Brandon also very informative It's my second Dodge Ram with Brandon and I am very pleased to deal with Brandon explain very well also I will refer Brandon if I hear from someone More

by South Bank dodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire, Madeleine O'Neil, Daniel O'Neil, Ivan Zechel, Dustin Lemay
Sep 03, 2019 -

Southbank Dodge Chrysler LTD responded

We appreciate the really nice review. Brandon is a real professional who takes care of and serves his customers. Dave B, GM

August 23, 2019

Good service We were treated very well, job done quickly and courteously - we will keep going there for maintenance. We would recommend anyone to use Southbank Dod More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil, Dustin Lemay
Aug 23, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you very much for this positive review. There have been a few poor ones lately and we are working on solving all of them. Appreciate the story and glad our service dept treats you well. Dave B, GM

August 22, 2019

WORST COSTUMER SERVICE We tried to finance for a 2019 Jeep Grand Cherokee and we knew how much we owed on our previous car and before we got there we called them and told th More

by U dont need to know
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ala Alqasem, Khalid Hanhan, John Aladin
Aug 22, 2019 -

Southbank Dodge Chrysler LTD responded

I am very sorry this happened. You are right - we should have done a credit check before selling you the vehicle - this is our normal process and we deviated from it. This will be reviewed with our entire sales department. As well you are free to call me directly if you wish. Dave B, GM 343-543-4253

August 21, 2019

Lacking of care with customer cars Work is half done, still experiencing 3 of same issues car was brought in for, was charged for work that should be on new car warranty, car was brough More

by Hate southbank dodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Desjardins
August 21, 2019

Awesome experience Excellent service and very knowledgeable They treat their customers very well I would recommend to all friends and family . They are also very More

by Patrick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Lemay
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for taking the time to share your experience with us! We are here for you whenever you need us! -The Southbank Team

August 18, 2019

Hasan was fantastic!...well sort of Overall my experience was positive with the dealership, although Hasan Wahbeh was exceptional throughout the sales experience. The process with Hasan More

by RAMSLT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hasan Wahbeh
Aug 19, 2019 -

Southbank Dodge Chrysler LTD responded

Would you kindly call me at 343-543-4253 Dave B, GM I want to know what happened after you dropped your trade off that went so wrong?

Aug 19, 2019 -

RAMSLT2017 responded

Ask your staff. I traded in my car with one set of alloy rims and two sets of tires. At the time, a second set of rims were on one of the sets of tires. Same size, same profile....the second set of alloy rims wasn’t included in the deal and they refused to give them back. I received some fairly unprofessional emails in response to my demand for them. I’ve never been back, I do all my servicing somewhere else now. You’ve completely lost a customer over a set of alloy rims. I’m done dealing with this. This is your issue. I was only reminded of the situation thanks to an email from this site.

August 18, 2019

Great service as usual! This was my fifth purchase at Southbank, all with the same sales rep. Brandon Dallaire. Brandon is always a pleasure to deal with, even after the sale More

by JJ_103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire
Aug 20, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so very much for this review. Brandon is a professional sales rep who serves his customers well. He has a large following that only want to deal with him. We love Brandon here at Southbank. We appreciate the five vehicles you are a terrific customer. Dave B, GM

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