South Trail Chrysler

Good customer service Overall I was pleased with the sales team. They were a little too pushy at the start but once we discussed my needs they let up and gave me the time I Overall I was pleased with the sales team. They were a little too pushy at the start but once we discussed my needs they let up and gave me the time I needed. My trade in value was lower than expected but the process went smoothly. Had some minor finance errors but we worked through them quickly and got the deal done efficiently. More

Amazing experance Terrence Hinds has been amazing he got us into the car we wanted at a great price and has gone above and beyond to help. Terrence Hinds has been amazing he got us into the car we wanted at a great price and has gone above and beyond to help. More

Proper service When I go to buy anything in life, I have to feel like I'm welcome or wanted. South Trail Chrysler made me feel both. The staff are great and the atmo When I go to buy anything in life, I have to feel like I'm welcome or wanted. South Trail Chrysler made me feel both. The staff are great and the atmosphere is positive. Also when I took my vehicle in for servicing, they were prompt and gave me 0 runaround. There is no pressure or rush for anything. Fantastic crew and beautiful service. More

Service at South Trai Chrysler Got my ignition changed out, key was programmed, and the truck detailed, and what an Awesome job they did. Great service and fast. I would recommend Got my ignition changed out, key was programmed, and the truck detailed, and what an Awesome job they did. Great service and fast. I would recommend to anyone More

FANTASTIC SERVICE Had an emergency service needed on my Jeep, clutch failed and was pretty much stranded. Service manager took me in right away and with his knowledge a Had an emergency service needed on my Jeep, clutch failed and was pretty much stranded. Service manager took me in right away and with his knowledge and the techs work the diagnosed very quickly what the problem was. Very quick, saved me a lot of time and money with their expertise. Second visit was for tire install and changeover, barely had time to finish a coffee! Top notch service from start to finish and will gladly be back for all my services and vehicle purchases now. More

Transmission shifting funny Trevor and Ryan where excellent to deal with very profesional and genuinely concerned about making sure my truck was repaired properly and covered und Trevor and Ryan where excellent to deal with very profesional and genuinely concerned about making sure my truck was repaired properly and covered under warranty. For all your needs go see these guys it is not your regular dealership . Kudos to a well run service department. More

Very pleasant to deal with I received a recall notice and within a day they had the part and was able to get my van in and fixed up. Thank you! I received a recall notice and within a day they had the part and was able to get my van in and fixed up. Thank you! More

Great, staff was friendly and helpful. Great experience every time I come in. Vehicle was ready in a timely manner. Staff communicated very well. I appreciate that South Trail is so close t Great experience every time I come in. Vehicle was ready in a timely manner. Staff communicated very well. I appreciate that South Trail is so close to home as well. I’ve used the shuttle service and it was super helpful. More

Excellent experience Alastair Seabrook was amazing. It was my first time purchasing a car through a dealership and he was able to make it stressfree and easy. Any and all Alastair Seabrook was amazing. It was my first time purchasing a car through a dealership and he was able to make it stressfree and easy. Any and all questions were answered thoroughly and without hesitation. In no time at all I was in the exact vehicle I was looking for, thanks to Alastair's help. His passion for his work was apparent though his professional demeour and obvious will to please. More

Incomplete inspection, looking to double charge me I had my vehicle serviced early September 2017. This included a full inspection and a few repairs on the vehicle. About two months after this trip, I had my vehicle serviced early September 2017. This included a full inspection and a few repairs on the vehicle. About two months after this trip, we began experiencing problems with the vehicle so we took it to a different dealership. At this point, we found out that the brakes were nearly worn right down and gone, (something that should have been addressed two months prior during the inspection) as well as some spark plugs that needed to be fixed (they were well passed the time point for replacement). I have two possible conclusions: 1) South Trail was trying to double dip by telling us that our brakes were ok and only needed to be serviced. Once our brakes failed, we would have to take it back and get them replaced. That way they could get money for the service and for the replacement. 2) They didn't properly inspect the vehicle, or they don't know how to properly inspect vehicles. They also might have very low standards for safety, if they think that highly worn brakes are still safe to drive with. With a newborn baby travelling in this vehicle, the consequences of their actions could have been devastating. This is not the proper way to handle business, and the quality of the work is very clearly lacking. I recommend that anyone who wants their vehicle to be maintained and serviced properly go somewhere else. More