Had a scheduled apt to have tires and oil change done and a ride to work. Spent 50 mins in a shuttle when I was 4 mins from my office that I asked to be taken too first. Then got a call 10 mins before the dealership closed when they had my car all day to tell me there was a problem with my summer tire that they took off 4 months earlier and should have checked it at that time. They then had to put my winter tires back on and quoted me 700$ for 2 new tires. Took another hr for me to get my vehicle back. Total inconvenienced all day.
Someone else could have taken me to work, put me in a cab or told me to come back at another time even though I had called a week earlier to schedule the apt and asked for a ride to work at 9 so not even during the rush.
All the staff that I have had to talk to with is very friendly, the waiting time for appointments and taking the ride before and after the appoitment is very short. They always have an answer and solution to my concerns.
Great service, good car, affordable, the car looks very good, it doesn't break the bank, service was excellent , Vitaliy was very helpful, answered all my questions precisely, Very good supervise, was defiantly
I have been dealing with south pointe for a few years now. I recently did a complete engine overhaul and they were great supplying me with all the parts i needed nothing missed! They gave great advice on tricky things i would encounter during my toyota Tacoma engine rebuild! Cory the parts manager helped me out with all my parts i needed and Greg Scott at the front counter is very knowledgeable and helped me right to the very end of my project. I still cant believe how quick they managed to get my parts. Their service is outstanding! I will be a customer for life with this amazing customer service!
2005 toyota tacoma