South Pointe Toyota

am very disappointed in their service department I book for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an afterma for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an aftermarket front grille but unfortunately for some reason they said can’t calibrate because of not compatible issue despite didn’t fix the problem still charged me they shouldn’t charged because didn’t fix the issue I feel like they robed me as their customer it’s unfair and so greedy Fyi this Tundra I bought it from them I’m was so disappointed 👎 More

Shortly after a routine service at South Pointe Toyota, one of my wheels completely detached while driving. They said it was because I didn’t come back for a re-torque, but I was never verbally informed t one of my wheels completely detached while driving. They said it was because I didn’t come back for a re-torque, but I was never verbally informed that a re-torque was required — it was only mentioned in fine print on the invoice. In my nine years of Toyota service, I have never once been told about this. I would be very interested to hear if others have had similar experiences. More

This is a warning to anyone buying a new Toyota, specifically dealing with this dealership, it's service manager Micheal Menear, and it's GM Brian Schimidt, and also Toyota Canada. In the interest specifically dealing with this dealership, it's service manager Micheal Menear, and it's GM Brian Schimidt, and also Toyota Canada. In the interest of keeping this short as possible some minor details will have to be left out, but here is the jest of it. Don't think you will have warranty just because that was promised with the new car sale, my partner a first time car buyer, and new driver purchased a 2022 RAV4 with a weak functioning A/C system. With only 24k km's on it (a cool fall and winter made it not so noticeable at first) and less than a year in they went to get it checked. This dealership said it was overfilled (explains the weak performance as overfilled it will not work properly) and did a simple A/C service of a recovery and recharge, and it worked perfectly. Great except a bill for $427.30 was presented as the only option to get the vehicle back?!? They paid not knowing better and then when I found this out I went to rectify this as it should have been warranty. To sum it up the absolute incompetence and xxxx poor customer service was absurd! Months and many dozens of phone calls to essentially be told to screw off it isn't their problem. Toyota Canada was called with also complete incompetence and lack of proper protocol. Eventually CAMVAP had to arbitrate this issue with a ruling in our favour (of course) and the money was returned, no sorry no xxxx off, nothing from this dealership about the lies, hassle, and lack of customer service at all, except for unkept promises of some store credit to make up for it and the GM fluffing stuff about looking into this more but with not even a return call ever! So think twice if you own a under warranty Toyota and think they will have your back when an issue needs dealt with. Stand your ground get mechanics to go to bat for you or a lawyer and don't let them bully you. More

Purchased multiple vehicles from this dealership in the past 10 years. It’s always been a great experience. Like the location. Dealership is spacious clean and well laid out. Friendly staff. past 10 years. It’s always been a great experience. Like the location. Dealership is spacious clean and well laid out. Friendly staff. More

Will not refund deposit and cannot factory order! I had previously purchased two trucks from South Pointe, but this was before Rishi worked there. In my opinion, one might want to look at older I had previously purchased two trucks from South Pointe, but this was before Rishi worked there. In my opinion, one might want to look at older positive reviews of this dealership with a grain of salt. The following occurred June, 2025: I spent hours working with the sales rep. to build my dream truck. I paid $1000 for a deposit for a factory ordered 2025 Tundra Lunar SR5 TRD with Tow mirrors (can only be installed at factory) Rishi, sales manager, gave me a form to sign which stated “factory order/source”. Rishi assured me this was needed to order my dream truck. I get a call Monday and they found a truck “similar” to the one I wanted. It did not have tow mirrors (only installed at factory). It then came out that South Pointe cannot factory order, and they fulfilled their obligation by sourcing something “similar”. Rishi screwed his own dealership over and ordered anyways thinking he can always use my deposit to pay for the sourcing. I do not want that truck, nor will I be told I have to take whatever truck they source. Similar is not the same. I have now spoken to Brian Schmidt, minor owner and Director, and General Manager Todd. No one seems to care (probably because Rishi’s ego cost them $1000) In the words of the immortal Charles Bronson, this ain’t over… More

Placed a deposit in 2023 for a vehicle. Salesperson explained verbally that given the wait time (2+ years) they couldn’t guarantee a price then but it would be MSRP plus the standard dealer Salesperson explained verbally that given the wait time (2+ years) they couldn’t guarantee a price then but it would be MSRP plus the standard dealer fees. Made sense to me and we agreed and paid the deposit. Fast forward to 2025, we get a call that our vehicle is finally in. Got to the dealership, had a chance to look at the vehicle, and we’re excited that the wait was finally over. Went to the finance manager’s office and he printed the invoice… surprise, the final bill is 10% more than the all in price on Toyota.ca. Questioned them on this and they went back “to their manager”. At this point, it was obvious we were in the process of being messed around with. Salesperson came back with a new price, still around 5% above Toyota.ca and claimed that I had agreed to this markup back in 2023 (the paperwork showed a “placeholder” price of $55k in 2023, and a quick google search shows MSRP was $54k+ at that time, so basically bang on MSRP). If that was truly the intent, wouldn’t we have written MSRP + $x on the original document? I was done being played for a fool, so asked for my deposit back and left. Pretty unbelievable to hold someone’s money for 2 years and then try to screw them over. Pure greed and lack of integrity. More

very bad experience on an ordered of a new Toyota Highlander I DO NOT recommend this dealership! Highlander I DO NOT recommend this dealership! More

It took a few months for the RAV4 to get in but the wait was worth it for the color. Isaac was open, to the point and straight forward when discussing price, features and specs regarding the RAV4 we needed. was worth it for the color. Isaac was open, to the point and straight forward when discussing price, features and specs regarding the RAV4 we needed. Im happy with my purchase and the experience that Isaac is the reason I go to this dealership since. More

It was good but didn’t get a car wash. Every other Toyota dealer always washes my car I’ve been to that was a little disappointing. Besides that I’m happy with my experience Every other Toyota dealer always washes my car I’ve been to that was a little disappointing. Besides that I’m happy with my experience More

My wife and I recently purchased a 2025 Rav4 with the help of Chris Ye, he was helpful and knowledgable, we would highly recommend him. help of Chris Ye, he was helpful and knowledgable, we would highly recommend him. More