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South Pointe Toyota

Calgary, AB

2.9
470 Reviews

11500 35 St SE #7000

Calgary, AB

T2Z 3W4

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470 Reviews of South Pointe Toyota

February 13, 2014

Serge Fenyuk, was able to find what needs and wants I required for my 2014 Toyota Scion. Corey Fudge was able to get me approved and together were able to get me a loaner car while my car was being worke More

by DeeJoshi123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serge Fenyuk, Corey Fudge
February 10, 2014

Harp has provided excellence guest service, and talked about what I wanted in a car before getting to the prices. Harp really want to find you the right car, instead just selling any car. More

by AnthonyMa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harp Kahlon
February 08, 2014

David Guthoerl was very friendly and he saw my need, he did everything possible in his ability at the dealership to get me a very good deal. Thank you. More

by OluwaseyiOgunkunle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Guthoerl
February 07, 2014

We found Harp to be very friendly and professional. There was no pressure to buy. He was very responsive to all our questions. Harp tried to make things as easy as possible. More

by SueAndDoug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harp Kahlon
February 04, 2014

I had a great experience dealing with them. Easy to talked to especially when It comes to pricing and discounts. Very professional and they know what they're doing. They have a cozy waiting area and th More

by JohnTeddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Taylaran
February 04, 2014

My wife and I had the pleasure of being David Guthoerl's customers in Southpointe Toyota. The moment I met David I felt completly at ease. During the whole process he was a kind and professional More

by lanzola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Guthoerl
February 03, 2014

Chris was very helpful in assisting me with taking a look at a Scion XB, a car which I absolutely love!! He was polite, extremely knowledgeable, and very patient with my questions. This guy breaks the s More

by thefamousone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lunitz
February 03, 2014

Great guy!!!! We will be back in the summer to Great guy!!!! We will be back in the summer to finalize our selection. Thank you for all your help an time spend researching. Definitely will rec More

by Lerbekmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lunitz
February 01, 2014

I have a great experience buying a new car that fit my expectation, I has been Guided by Serge who has helped me to find the best car, I has experienced too an excelent post sale service as well. Thanks More

by jorge0856
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Serge Fenyuk
January 31, 2014

I bought rims, winter tires and a 2013 Corolla from South Pointe Toyota in the fall of 2013 and they put my hub caps on the new rims. This year they won't put the hub caps on because they say they do More

by Holt888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert and I also emailed Adam Milliken and left a phone message and left a message with the service manager
Feb 03, 2014 -

South Pointe Toyota responded

Hey, Darlene We're sorry to hear that your experience with us wasn't a good one. We try our best to ensure that each customer who walks through our doors is treated with respect, and that they leave here 100% satisfied. Posting here isn't always the best method, but getting in touch with the right people is. This does sound like a very odd case, and at this point I'm not sure what happened, but I can assure you we'll have this taken care of ASAP. I'm going to talk to all involved, and have someone contact you to get this issue sorted immediately. If there's anything else I can help you with, please do no hesitate to ask. I'd be more than willing to help in any way I can. Adam Clearihue (403) 567-8888 Adam@autofast.ca

Feb 03, 2014 -

Holt888 responded

Thanks, I talked with the parts manager today and I am bringing my car in tomorrow to get this issue fixed. Darlene dar123@gmail.com

Feb 03, 2014 -

South Pointe Toyota responded

Yes, I had him contact you immediately to have this taken care of. Please let me know how everything goes once the work has been completed tomorrow. I want to ensure all goes well. Thanks, Darlene. Sorry again as well. It shouldn't have had to go this far.

Feb 07, 2014 -

Holt888 responded

Thanks. The issue is solved and all is well now.s

Feb 11, 2014 -

South Pointe Toyota responded

Hi, Darlene As mentioned before, posting the review wasn't what got things taken care of, getting in touch with the right people though did. I'm glad to hear all went well. I did what I could to ensure you were taken care of immediately and to ensure no further issues. I hope it was to your satisfaction. I'd like to apologize on behalf our dealership one more time. You're right that it shouldn't have had to get this far to get things taken care of. Management has noted this particular issue and has developed a plan to ensure it doesn't happen again. We do take issues like this one very seriously. Again, if there's anything else I can help with, do not hesitate to ask. I'd be glad to help in any way I can. I've also added a detail package to your account that you can claim for free at any time. All the best Adam Clearihue

Feb 13, 2014 -

Holt888 responded

Thanks, Darlene

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