South Pointe Toyota

NO SUPPORT! At first everyone was friendly and helpful! Love the showroom and service staff, however... I was told by their Finance dept, that if I submitted my At first everyone was friendly and helpful! Love the showroom and service staff, however... I was told by their Finance dept, that if I submitted my "Hail Claim Cheque" to Toyota Credit for signing, they would immediately send me my money. Instead, they kept my $5000 without my signature on the cheque (fraudulent )and applied it to my lease. It was my choice to not repair my hail damage as I am buying out my car. I paid my $250 deductible to my Insurance Co. so I could use the $$$ to do home repairs. When I met with a Salesman on the advice of the manager, I was encouraged to buy another new car which would cost me more money yet...not even close to a solution to the problem at hand! They could have supported me with Toyota Credit to get my money back for me...or at the least: given me a substantial Gas Card to keep me as a Happy Customer and Re-imburse me for their Mistake. It's Very disappointing not to have any support after Purchasing a Brand New Toyota! The Manager did not even take the time to speak with me himself. More

False "Lifetime" Oil Changes Caution I purchased a Toyota Tacoma from South Pointe just over a year ago. I went in just to price one out and walked out with one on the promise that I woul I purchased a Toyota Tacoma from South Pointe just over a year ago. I went in just to price one out and walked out with one on the promise that I would be provided with "lifetime oil changes". Upon my 4th oil change they wanted to a brake pad cleaning and when I told them that I did not need my brake pads cleaned because of low KM I was then told that it would void the lifetime oil changes and I would have to pay for my oil change. The service manager was who I was speaking with, so after I got fairly angry that they would void the lifetime oil changes he told that the salesmen, on a regular basis, leave out that when you sign up for lifetime oil changes, you are instantly agreeing to "mandatory maintenance" check ups that in the long wrong would end up costing me way more then just getting my oil changed and paying for it. He admitted that I would save money just taking my truck to any mechanic and paying for an oil change. Considering the "lifetime oil changes" was a huge selling feature, it is disappointing that it is a huge scam that the salesmen conveniently leave out the maintenance fees to make a sale. I will no longer be recommending South Pointe Toyota to friends and family. After reading other reviews I now know that I am not the only one to have fallen for this trick. More

Poor and misleading communication I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came in for a demo model which had been sold, but we were told by the sale rep that he could get us the same model with the same features we just needed to wait for them to come in, and bonus we get to pick the colour. We were in need of a new vehicle quickly so we moved on one that was not the colour we wanted just because it would be available in 3-4 days. We were once again informed that we would have AC and cruise control bu not heated seats or backup camera by our sales guy. We went for it. Any way we waited the three then four days... we called and played phone tag and waited some more. And called the financial department because no one was returning our calls and all we wanted to know was when the new car would arrive. Finally two weeks later we got word to pick it up, we were supposed to be out of province for aget together this weekend. We were supposed to have left this morning. I took the day off work. We get the car and it turns out that it doesn't have cruise control. And we are missing our ferry. And they are still not telling us what can be done. More

Great service! All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most recent experiences. They are always friendly and accommodating and are willing to go the extra mile for their customers. I know that I can count on getting my vehicle back in a timely manner for services and they will even drive you and pick you up from across the city if need be! I am always very impressed with their commitment to customer service and would recommend this dealership to anyone who owns or needs a Toyota serviced. More

Very Poor Service I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek durin I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek during my 40,000 service check. They claimed that was not good enough and I could not have my oil change unless I paid the price for the brake fluid check. I immediately got in my car and left. I have never had such poor customer service. I will add that Canyon Creek Toyota completed the service with no questions asked. Thank you to the Service Advisor, Lawrence, he did the right thing and treated me with respect. Something that the South Pointe service department did not. More

service I have received great customer service every time at this dealership. Service advisors have KNOWLEDGE of products and procedures.(haven't seen this ki I have received great customer service every time at this dealership. Service advisors have KNOWLEDGE of products and procedures.(haven't seen this kind of service in Calgary) Finally I found a dealership where I can leave my truck in good hands. More

New Car Purchase I recently purchased a new car. The salesman was Chad Watts. He was very friendly and informative. I didn't find him pushy but as he is a salesman he I recently purchased a new car. The salesman was Chad Watts. He was very friendly and informative. I didn't find him pushy but as he is a salesman he was enthusiastic. I certainly would deal with him again and would refer friends as my overall experience was a positive one. The dealership itself was well appointed and had a good selection of inventory. I found the staff helpful, from the sales staff, to the service department as well as the finance manager. More

Chad Watts - Salesman - New Vehicle purchase I recently purchased a 2016 Highlander XLE from South Pointe Toyota. This is my third purchase from this dealership. I had the amazing fortune to me I recently purchased a 2016 Highlander XLE from South Pointe Toyota. This is my third purchase from this dealership. I had the amazing fortune to meet Chad Watts during my last visit and he is by far the most genuine, helpful, sales professional I have encountered in a very long time. His product knowledge is extensive and he is patient and helpful in every area of the process. I would highly recommend you asking for Chad if you are considering buying a vehicle from South Pointe Toyota. You will be well taken care of. Thank you Chad for all of your kind assistance. R. Benoit Calgary, AB More

oil change and total check up. Each time I have service on my Rav 4 the staff are most friendly and thorough with their work. The service is always done in a timely manner. Each time I have service on my Rav 4 the staff are most friendly and thorough with their work. The service is always done in a timely manner. More