We have waited 10 months for our Corolla Cross and it
finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we si
finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we signed 10 months prior (in November 2021), with COMPLETELY different sums that we never signed (which are obviously not on the original agreement). He began manipulating numbers right in front of our eyes, assuming we would pay more for our vehicle, even though we have already signed an agreement prior. This sum was significantly larger compared to what we have signed in the agreement prior. Likewise, as part of the deal, we were to trade in our vehicle, which he now evaluated at $1000 less because of an electrical problem in the window, even though we called multiple repair shops, which all told us that such a repair would cost them around $300. All of this, not considering that the prices of used vehicles have increased significantly since we signed the agreement back in November. Not only that, but throughout the entire 10-month period of waiting, Zak Bhanji constantly lied to us about the dates of the vehicle's arrival and during our last meeting was very disrespectful and unprofessional towards us. We think that he is only concerned about getting more money out of customers by any means necessary. This is completely unacceptable behaviour from any dealership. If you are thinking about purchasing a vehicle from this dealership - be warned, that this might happen to you as well. If we could give 0 stars we definitely would.