This all started out at the sister dealership, Country Hills Toyota, where I was referred to a salesman (Johnathan Low) through a mutual friend. I had placed a deposit on a RAV4 Prime that I was very much looking forward to, that was until the pricing released. My salesman moved from CH to South Pointe and my deposit moved with him. I decided that I’d get a RAV4 Hybrid instead and the wait for my new vehicle began. Pricing was never discussed, as it was supposedly "friends and family" pricing so I wasn’t concerned. My sales guy ended up leaving and I was handed over to the very capable Chris Mackenzie. I get a call from the financing department letting me know that, at long last, my vehicle had arrived. As we hadn’t discussed pricing yet, I reached out to the sales manager that was handling my file. Enter Howard Lum. When I asked him what the price was, he was very quick to provide me with MSRP plus whatever their fees were.
I should mention that, a month or two prior, I had checked on the dealer invoice pricing with a leftover report from Car Cost Canada. When I did that, the internet salesperson from Stampede Toyota was quick to respond. I, too, was quick to tell her it was for informational purposes only and that a friend was helping me out at another dealership.
So, with the horrendous pricing Howard had given me, I mentioned that I had heard from another dealership and they were $2600 less. That’s where things went sideways and Howard showed his true colours. He insisted I send him the emails from the other dealerships and had excuse after excuse why their pricing wasn’t legit. This was supposed to be an easy, pain-free experience, but instead they were taking advantage of the situation to get as much money out of me as possible.
I reached out to Stampede Toyota and they agreed to honour the pricing that they had originally sent me on a new 2021, instead of the 2020 South Pointe had waiting for me. I’m sure glad I switched dealerships, because my experience at Stampede was easy and solid - saving $2601 without any back and forth whatsoever.
I was going to take my vehicle to Country Hills for service, as it’s more convenient for me, but now they will lose out on my business as well.
I still have yet to receive my deposit back, almost a month later, so the fun continues with South Pointe Toyota.