I felt like just a number. In the end I was at least #13 instead of #2 as I was promised.
I went to purchase a RAV4-Limited in December 2019, I was persuaded to wait and put a deposit on a RAV4-PRIME (expected delivery summer 2020). I was told I was the second person to put down a deposit.
I accept covid-19 slowed down production. I initially wanted a Red or Blue model but as of March 2021 *Yes 2021!* I was only offered a white model once. I was always the one having to follow up and at no point did I ever get an update from the sales person Craig Taylor.
When I finally got to my whits end in June 2021 and called them out on treating me poorly, I then got a response which said, "You are now our top priority." Having been the #2 person on the list for 18 months, I called another Toyota in the city to ask how many RAV4 Primes had been sold at South Pointe. I found out 12 had been sold and I was only offered 1 of them in white.
I advised Toyota Canada, however they only make a note there is no follow up for poor customer service.
They made no effort to apologize or even acknowledge how poorly I was treated.
Do not trust South Pointe Toyota or Craig Taylor to put you first or even 12th in my case.