Customer serivice was great when I wanted to buy a car, they pushed me for sales on the same day,Aaron used all the Sales techniques to get the sale. When the financing came back different than what I was offerred I decided not to go with the deal, Aaron tried to sell me different cars to afford my budget, but not what I was looking for,I told them I wanted my 1000.00 deposit back,they they didnt know whatthe process is to refunds a deposit since they had never had a deal fell through before, BS#@$ I had to wait for Paul, the financier to find out the process, he left me waiting for an hour! till close, I finally had to go Chris the manager to find out the process, apparently it had to go to legal dept to get approved before they refunded which could take up to 2 weeks! BS%#$*& I told him that got tons of cust serv when I wanted to buy a car and none when the deal fell through He said " Were in the business to sell cars, not break them" They really dont give $%%^^ about you, stay away from them, theyre crooks!!!!! Still trying to get my deposit back from the, will go to OMVIC to report them.