South London INFINITI Nissan

Dishonest Service! Service Advisor lacks integrity! DO NOT DEAL WITH THIS COMPANY! I have an 1 year old Infinity Q60S that I lease form this company. I made an appointment to have a slow leak in one o DO NOT DEAL WITH THIS COMPANY! I have an 1 year old Infinity Q60S that I lease form this company. I made an appointment to have a slow leak in one of my tires repaired. Upon arrival I was informed that my 24k service was also required and gave the go ahead at a cost of almost $300.00. The next day I discovered that none of those "required" service was actually required. In fact the oil needs to be changed every 16k and was just changed at 16k, That means that they changed my oil half way through its life cycle. I also checked my manual regarding the other items and they too were not required, Nothing is required at 24k that I could find. This was nothing more than a deceptive money grab, I called the dealership and the service manager was in vacation. I spoke with someone else who could not then referred me to a higher manager who never called me back. Again this show how little interest this dealership has in making things right and their clear lack of integrity, I have leased and purchased dozens of cars and never felt as thought the dealership was trying to take advantage of my trust until know. I have always followed the manufactures recommendations for service and was told that was what I was doing in this instance. Do not deal with these people. They are willing to compromise your trust to make a few extra dollars. More

Great professional service I had such a great experience and working with a professional team that knows exactly how to work out a deal. Great experience. Thank you all . I had such a great experience and working with a professional team that knows exactly how to work out a deal. Great experience. Thank you all . More

Salesperson very good; dealership not so much It was a pleasure working with Jeff Scott. He was professional, patient, knowledgeable and considerate. He went out of his way to accommodate some It was a pleasure working with Jeff Scott. He was professional, patient, knowledgeable and considerate. He went out of his way to accommodate some unusual circumstances. I would not hesitate going back to him. My experience with the dealership itself was disappointing as I found management to be detached, self-interested and annoying. I would give the dealership itself an overall unsatisfactory rating...2 stars at best. More

Bad Service Service needs a lot of work. Don't communicate issues to you clearly and have you coming back over and over, long wait times. Expensive, incompetency Service needs a lot of work. Don't communicate issues to you clearly and have you coming back over and over, long wait times. Expensive, incompetency and dishonesty all over More

Great car buying experience! I was fortunate to get Jeff Scott in sales. Jeff made the process very easy without the pressure. He was patient with me and answered all my questions I was fortunate to get Jeff Scott in sales. Jeff made the process very easy without the pressure. He was patient with me and answered all my questions. His knowledge was helpful and greatly appreciated. He worked hard to get the deal done. I would trust Jeff with family & friend recommendations. Ivana the business manager was pleasant to deal with. Again with no pressure to purchase the extra warranties. She explained the extras thoroughly and let me make the decision. Pulled into the service bay today to get winter mats put in. The service advisors greeted me with a smile and engaged in conversation. Expressing interest in how I was enjoying my Q60S. Thanks for taking the time to ask and by the way...the car rocks! More

Jeff is the best. Got my Nissan Rogue with his help I can’t say enough good things about my experience. I got set up with Jeff Scott and I’m grateful for that. He listened to me and did all he could to I can’t say enough good things about my experience. I got set up with Jeff Scott and I’m grateful for that. He listened to me and did all he could to get me what was suitable and comfortable for my family and the nature of job i have. Very professional, knowledgeable and pleasant. Paul was also great. They have a wonderful team! The servicing team and receptionists as well. Lovely! More

Excellent experience Purchasing my new QX50 was an enjoyable experience. Jeff answered every question I asked and was very knowledgable about the vehicle and no pressure t Purchasing my new QX50 was an enjoyable experience. Jeff answered every question I asked and was very knowledgable about the vehicle and no pressure to buy at all. I would recommend him to others for purchases. More

Unpleasant experience High pressure sales agent. Extremely overpriced. Many untruths were given. Fortunately our deposit was returned. Purchased car from Dale Downie whi High pressure sales agent. Extremely overpriced. Many untruths were given. Fortunately our deposit was returned. Purchased car from Dale Downie which was a very pleasant experience. More

We just purchased our Infinity Q80 from Jeff Our experience was great! Jeff was very knowledgeable about the vehicles. We had no pressure from Jeff at all, he gave us as much time as we needed to Our experience was great! Jeff was very knowledgeable about the vehicles. We had no pressure from Jeff at all, he gave us as much time as we needed to go over the vehicle and because the awesome Q80 and the great service we bought it! We will be back for our next purchase. Stephen & Kim More

New Q50 It was a pleasure dealing with Jeff and helping me with my purchase. A couple things out of his control that I wasn't completely thrilled with so onl It was a pleasure dealing with Jeff and helping me with my purchase. A couple things out of his control that I wasn't completely thrilled with so only a 4* rating. These were "small" but I had to go back twice in the first 10 days for things that should not have happened when they prepped it for delivery. - small grease mark (likely from fingers) on the inside door material - tires out of balance from the outset. Jeff was great to work with so these are not a knock on his service. Also, the detailing man was pleasant and easily took care of my grease concern and helped explain a few tips on how to keep it clean and looking new. More