South London INFINITI Nissan

I took my 2018 Leaf in for a recall. At the time, Chris Purdy asked for the ownership, saying it was necessary for the technician. My ownership and insurance slips were both in the binde At the time, Chris Purdy asked for the ownership, saying it was necessary for the technician. My ownership and insurance slips were both in the binder with my owners manual. I expressed concern at the time that I was handing over all of my valuable documents, but Mr Purdy assured me that he would take personal responsibility to make sure they all ended up back in my car. When the car was returned to me, I stupidly did not look in the glove compartment to ensure that everything was back. It was not. And Mr Purdy took absolutely no responsibility in the matter. I was told that I'd be reimbursed for the cost of the ownership, but they claimed that they never had the owners manual. Absolute lies, and exceptionally poor service. Having read some of these other reviews, I guess I should count myself lucky that all I lost was an owner's manual (although they are not easy to come by). If you can avoid this dealership, DO SO at all costs. They're all smiles and friendly until you need them to actually live up to their word. More

Hoda Mahdi is amazing! I just bought a brand new car, and Hoda made it happen. She helped me with my trade in and vehicle upgrade. Hoda went above and beyond to ensure my n I just bought a brand new car, and Hoda made it happen. She helped me with my trade in and vehicle upgrade. Hoda went above and beyond to ensure my new vehicle was everything I wanted on delivery day. I couldn't be happier. More

Chris Purdy is amazing! Both times I had issues with my Rogue, I brought it in to South London Nissan and Chris was great to work with. The Rogue was fixed, and the customer Both times I had issues with my Rogue, I brought it in to South London Nissan and Chris was great to work with. The Rogue was fixed, and the customer service was sincere. I highly recommend this dealership for service needs. More

Never ever trust the service advisor (Jeff Symons was on my case), especially when you report or claim something. They don't record the issue for future reference, then you have to pay from your pocket inst my case), especially when you report or claim something. They don't record the issue for future reference, then you have to pay from your pocket instead of a warranty. This is a lack of the service manager Stuard Lackey and his team and General Manager Mark MacCarvill who never answer the phone or email, as well. They don't care about you, just pretend. More

I had a very Bad experience at this Nissan location a couples of months ago. Had given my car for Starting Issue Diagnosis Scan as it had hard start and the Service Department - Service Advisor Chris Pur couples of months ago. Had given my car for Starting Issue Diagnosis Scan as it had hard start and the Service Department - Service Advisor Chris Purdy asked me to do 6 different things to have the Issue resolved. Infact the Diagnosis was never conducted on the Car even once for the Money I paid them. A Visual Human Logic Diagnosis was conducted, instead of System Scan. I am still wondering why was I asked to pay, for Diagnosis Scan, while it was never conducted. A total Rip off & not trust worthy, will not recommend South London Nissan Location to anybody for their Horrible & Granted Customer Service. More

Get a second opinion if the service department recommends any maintenance work other than an oil change and the manufacturers service schedule. It's a shame a major car dealership has to resort to unscrupulo any maintenance work other than an oil change and the manufacturers service schedule. It's a shame a major car dealership has to resort to unscrupulous practices. They unknowingly tried to sell a person with 31 years of automotive experience unneeded repair work. Oil changes should not be used to try and generate extra cash flow with unneeded miscellaneous maintenance. I understand most people don't have time to book another car appointment for a second opinion, but it can save you hundreds of dollars. More

Neil at London South Infinity Nissan is wonderful to work with, as is Hoda, the finance manager! Totally satisfied! with, as is Hoda, the finance manager! Totally satisfied! More

Worst experience in service department ever. In May, 2021 I brought my 2015 Nissan Pathfinder in to fix the relay switch on the rear hatch as it became dislodged. It was still working, but the bracket 2021 I brought my 2015 Nissan Pathfinder in to fix the relay switch on the rear hatch as it became dislodged. It was still working, but the bracket holding the switch was broken. The service department apparently ordered a new release switch and ended up charging me around $ 193 for labour. It came loose again within a week. They put on the bill that there was a " piece broken that could not be seen until replacement ", however you could see the broken bracket from the outside which was the obvious issue. I ended up ordering the new finisher assembly online myself which included a new release switch as well, cost me about $ 275 with deliver and exchange. It took me about 1/2 hour to replace the whole finish assembly and it works great now. When I looked at the old release switch it does not even look like it was replaced as it had dirt in the cracks etc. The overall charge from Nissan for this was over $ 300, and they didn't even replace what required to be replaced. I also have to question why they charged almost $ 200 in labour which would be to basically take off the back panel (4 clips) and replace a switch, when it only took me half hour to replace the whole finish assembly myself. Nissan was also of no help when I complained about the issue afterwards on their website. Because of this experience, I will not go back to them again for any service. I would give them a " 0 ", but that is not an option. More

Attempted to purchase new vehicle. Was told there was no issue, deposit paid. 3 weeks later notified its been sold to someone else. Terrible customer service. I would highly recommend visiting another Nissa issue, deposit paid. 3 weeks later notified its been sold to someone else. Terrible customer service. I would highly recommend visiting another Nissan dealership. More