My experience is with service and having my back glass replaced in my 2014 Caravan.
I was told a minimum of 4 times that because I did not buy the vehicle from them, and did not buy extended warranty it would be unlikely they would be able to do much for me on a rental vehicle. ( this was a warranty issue by the way)
Long story short, the rental vehicle was eventually approved by the district manager from Chrysler, but not without considerable hassle and again, being repeatedly reminded that because I did not buy the vehicle from them.... Bla, bla , bla.
When I finally went to pick up the vehicle, four days later, there was duct take 'goop' still all around the back window, from where I had had to stick the garbage bags I put up to stop glass dropping everywhere and keep the rain out of the gaping hole in the back. They had not cleaned the 'goopy' residue off. Worse then that tho, the back tailgate was full of broken glass that had not been cleaned out. Every time I opened/shut the back class, more kept falling out and the rattling inside sounded like little mini marbles. They told me I would have to come back to have it re detailed (why wasn't this done the first time round??? ... seeing as they had had my vehicle for 4 days at this point???)
So , I had to drive home (20 mins ) and then return again (20 mins) and then wait for almost 2 hours for it to be detailed again, for them to do the job they should have done right, in the first place.
During this time, I sat in the 'customer lounge' .... what an experience that was. Like someones nasty basement, furnished with 'throw out couches' that looked like they had been rescued from the curbside on large item day. An aerosol air freshener kept squirting air freshner every 15 mins or so, to mask the smell. Just nasty.
Finally my vehicle was done, but I was told not all the glass had been removed because there are 'channels' within the back gate where the glass collects and I would just have to wait for it to work its way down. I was told to go back yet again to have them have another look at it and try to get more of the glass out.
Surely Chrysler has a 'tool' or some kind of piece of equipment to get this glass out???
What a 'Rinky-Dinky' , 'Mickey Mouse' outfit this is. The dealership looks like it has NEVER been updated or upgraded, it is still stuck back in the 70's. Drab, dreary and outdated.
I would not use them again if they were the only dealership in the area. I will make the journey to Barrie or somewhere else to avoid dealing with these people again.
And they wonder why people don't buy their vehicles from them in the first place!?