Signature Mazda

Excellent Service Advisor - Sean L The service advisor, Sean Lal, that assisted me was great. He was organized and detailed oriented which are traits that I like. I like it at Signa The service advisor, Sean Lal, that assisted me was great. He was organized and detailed oriented which are traits that I like. I like it at Signature Mazda where your scheduled appointment time may be 9.30am, and your car does not sit idle for 2 hours before a mechanic starts work on your car. This happens at Richmond Honda and its for this reason that I no longer take my Honda in to them for any sort of servicing. A simple service there will take almost the entire day because they are unable to properly schedule their mechanics to the number of customers in a given day. Peter More

Oil change Friendly knowledgeable service from Sean. Service was on time and pick up time as mentioned in initial check in. Recall was also done for vehicle. Friendly knowledgeable service from Sean. Service was on time and pick up time as mentioned in initial check in. Recall was also done for vehicle. More

8000 km service Very quick turn around and friendly service. I left happy. I dealt with several people and they were all professional. Comfortable wait room with good Very quick turn around and friendly service. I left happy. I dealt with several people and they were all professional. Comfortable wait room with good wifi. More

Service I brought my car in for service and dealt with Sean Lal. Sean is an excellent communicator -- he clearly spelled out what the car needed and why. The I brought my car in for service and dealt with Sean Lal. Sean is an excellent communicator -- he clearly spelled out what the car needed and why. The actual service was punctual and very good. My car runs great. More

Stop Button Problem For weeks we had difficulty after stopping the car. The engine was off but the aux light on the button came on and beeping was heard when we opened t For weeks we had difficulty after stopping the car. The engine was off but the aux light on the button came on and beeping was heard when we opened the door plus we couldn't lock the car. One night we couldn't stop the light and the battery died. We had to shift gears, stop/start many times before the light went off. Yesterday afternoon I called to try and get an appt. I was told to bring the car in overnight and the service dept would look at it today. WELL, when we arrived, Arash heard about the problem, went out with us to look at it, knew the problem, they had the part and fixed the problem within an hour. My wife and I were very, very pleased. Our thanks to Arash and his service staff for the prompt serve! More

Excellent customer service , a real pleasant car shopping experience. Vivien did a great job from the very beginning till the end. Enjoyed the coffee there as well. Everything w , a real pleasant car shopping experience. Vivien did a great job from the very beginning till the end. Enjoyed the coffee there as well. Everything went so smoothly loved it. More

Annual Inspection Service was excellent, courteous, prompt and profesional. The dealership provides a shuttle service and a loaner vehicle whenever possible. Service a Service was excellent, courteous, prompt and profesional. The dealership provides a shuttle service and a loaner vehicle whenever possible. Service advisor was highly professional and knowledgeable. More

Fast, friendly and efficient Everything was great. The service dept forgot to wash and vacuum the car, but David ensured it was done right away before I left the lot. Thx David. Everything was great. The service dept forgot to wash and vacuum the car, but David ensured it was done right away before I left the lot. Thx David. More

Minor Service Top notch staff and service. Definitely recommended. Very friendly and informative. Makes the process easy and take the time with you to go through th Top notch staff and service. Definitely recommended. Very friendly and informative. Makes the process easy and take the time with you to go through the whole process. More

Standard good service Service was quite standard good. The shuttle driver and service was great. Time frame for service was good. there were no call outs for things That we Service was quite standard good. The shuttle driver and service was great. Time frame for service was good. there were no call outs for things That weren’t good. But I do have a recommendation to get an excellent. I have a family member in the same line of work. This person tells me how he gets some guests who are financially strained but need a service. He does what he can to help them out. Which I don’t believe it was my advisors fault for not going to this extra step. I believe it is either Mazda’s culture or this locations. It would be excellent to go to an extra step to just offer some offerings to help ease a guest who’s tight on the finances. More