Signature Mazda

Make-up Appointment for leftover services I had a previous appointment a week ago where I a major service and from there, one piece of the service had been forgotten, a minor headlight bulb r I had a previous appointment a week ago where I a major service and from there, one piece of the service had been forgotten, a minor headlight bulb replacement. I had given an almost perfect review then because the service was top notch and they provided me with a courtesy vehicle for the day, but with the headlight bulb being left out I had left that in my review. Not knowing if they would read it I was prepared to purchase my own bulb and replace it myself, when only a day or 2 after writing it I had been given a call from Mazda to make another appointment to bring it in and get the bulb replaced. They replaced it with no charge to me and apologized for missing it the first time, which I really appreciate. I have really enjoyed the Mazda experience ever since the inaugural year of the Mazda 3, and it seems the company continues to move forward in providing the best value to their end consumer in both their vehicles and service. More

Great Service! Fast efficient check in and work completed earlier than scheduled! Sean explained exactly what service was going to be done and also went through th Fast efficient check in and work completed earlier than scheduled! Sean explained exactly what service was going to be done and also went through the list of services along with the associated costs once completed. More

Efficient Kelly worked hard at getting us into a new vehicle that worked for our family. She and Ben were able to get me the best financing available. Kelly worked hard at getting us into a new vehicle that worked for our family. She and Ben were able to get me the best financing available. More

Completely Satisfied Welcoming and comfortable waiting area, employees are nice, knowledgeable and professional. My scheduled service was finished on time. I had a grea Welcoming and comfortable waiting area, employees are nice, knowledgeable and professional. My scheduled service was finished on time. I had a great purchase experience last year as well. More

Quick, friendly, great customer service Corinne was super friendly (she actually came out to greet me) and made sure I had everything I might need. Service also was extremely quick. Thank Corinne was super friendly (she actually came out to greet me) and made sure I had everything I might need. Service also was extremely quick. Thank you. More

Good serivce I am so pleasure for this service. I was enjoying this place, like wonderland. even i would like to recommend my friends to get new car ! I am so pleasure for this service. I was enjoying this place, like wonderland. even i would like to recommend my friends to get new car ! More

No surprises Good service but have no idea if the work done is good, bad or indifferent. Just trust they know what they are doing. Thank you. Good service but have no idea if the work done is good, bad or indifferent. Just trust they know what they are doing. Thank you. More

Great experience dealing with sales Went in looking for a new car to finance or lease, was deciding between Mazda 3/cx-3/cx-5. Meet Jeffrey who was patient, thoroughly explained all feat Went in looking for a new car to finance or lease, was deciding between Mazda 3/cx-3/cx-5. Meet Jeffrey who was patient, thoroughly explained all features of the different cars and helpful with multiple test drives over multiple visits. Great salesman who is there to help prospective buyers make the best decision rather than pushing a sale onto them. Highly recommended that if you go into the Richmond Mazda dealership that you look for Jeffrey Liu. More

Purchase new car They were very friendly and attentive. I was able to make a purchase at a good price. I want to buy again next time. thanks ! They were very friendly and attentive. I was able to make a purchase at a good price. I want to buy again next time. thanks ! More

Great service. Knowledgeable and friendly staff. Jeffrey took time to understand what I was looking for; and to explain different options. I did not feel any pressure in the whole purchase process. I Jeffrey took time to understand what I was looking for; and to explain different options. I did not feel any pressure in the whole purchase process. I will highly recommend Jeffrey. More