Sherwood Park Volkswagen

Nick was so wonderful and my vehicle is working perfectly. They worked hard to make sure I had the best service! perfectly. They worked hard to make sure I had the best service! More

It’s always easy to check in. It was too bad the mechanics seemed annoyed that they had to do their jobs. It was borderline awkward being in there It was too bad the mechanics seemed annoyed that they had to do their jobs. It was borderline awkward being in there More

,Great people, great service no pressure! Love our new Volkswagen Thank you Emily and Asma. Love our new Volkswagen Thank you Emily and Asma. More

Sherwood Park Volkswagon, I recently had the pleasure of purchasing a new vehicle from Sherwood Park Volkswagon and I can confidently say it was one of the best car-buying experiences I've ever had. Fro of purchasing a new vehicle from Sherwood Park Volkswagon and I can confidently say it was one of the best car-buying experiences I've ever had. From the moment I walked through the doors, I was greeted with a warm welcome and a genuine smile from the staff to include Mike - General Manager, Peter- Salesmen and Danielle - Fiance Manager, which set the tone for my entire visit. The selection of vehicles available was impressive. I was particularly impressed with their transparent pricing and no-pressure sales approach. They provided me with all the information I needed to make an informed decision without any of the typical high-pressure tactics that can often accompany one's car purchase experience. My sales representative, Peter , was outstanding. He took the time to understand my needs and preferences, guiding me through the options without rushing me. His knowledge of the vehicles and financing options was evident, and they patiently answered all my questions. It felt more like a conversation with a comfortable acquaintance than a sales pitch. Once I made my choice, the financing/leasing process was smooth and efficient. The finance team to include Finance Manager - Danielle worked diligently to find the best options for my budget, and I felt completely informed and at ease throughout the process. Additionally, the dealership's facilities were top-notch. The waiting area was comfortable and well-equipped, making the time spent there enjoyable. I also appreciated the attention to cleanliness and organization throughout the dealership. Overall, my experience at Sherwood Park Volkswagon exceeded my expectations. I left feeling confident and excited about my new vehicle, and I truly felt like a highly valued customer. I highly recommend Sherwood Park Volkswagon to anyone in the market for a new or used car. They have earned my trust, and I will definitely be returning for future purchases! Thank you, Sherwood Park Volkswagon, for an outstanding experience! More

The customer service is very good quick and efficient I am happy and satisfied about this dealership am happy and satisfied about this dealership More

Good service and handled problems appropriate! Experienced a very quick and efficient service last week for a tire repair Experienced a very quick and efficient service last week for a tire repair More

Technician forgot to bolt down passenger seat after doing a recall. When speaking to a manager they were very unapologetic and almost as if this major safety concern was not a big deal. Horrible service, uns a recall. When speaking to a manager they were very unapologetic and almost as if this major safety concern was not a big deal. Horrible service, unsafe work. More

They’ve got an amazing service, The staff are super friendly and go the extra mile to make sure you’re happy. I highly recommend this dealer not only for the great cars they sell, but also for the to friendly and go the extra mile to make sure you’re happy. I highly recommend this dealer not only for the great cars they sell, but also for the top-notch service they provide. More

Luckily there’s plenty of offerings to do business with in the future. Easily the worst car buying experience imaginable. Given the high volume and reputation of your dealership, I expected a smooth an in the future. Easily the worst car buying experience imaginable. Given the high volume and reputation of your dealership, I expected a smooth and professional process, but unfortunately, it was anything but that. Every touchpoint got worse. From the start, the sales manager, Freddie, was not forthcoming about key details of the purchase, leading to an underwhelming result and unnecessary confusion. To make matters worse, the sales associate we had been working with was fired during the process, leaving us without a point of contact. Instead of proactive communication, we were forced to follow up daily for two weeks just to get updates on the status of our vehicle. After raising my concerns at delivery, I was made to feel belittled and embarrassed as Freddie informed me ‘he would never agree’ to the terms we originally discussed. We left the dealership incredibly frustrated with the final product, no assurance of a solution being possible. My wife was nearly in tears. This level of disorganization, deception, lack of customer care is how the auto industry got its reputation. Buying a car should be an exciting experience, not a frustrating and exhausting one. I expected transparency, professionalism, and efficiency—none of which were delivered. The management + ownership team clearly is disconnected from how their team actually operates. When asked to speak with management they were nowhere to be found with no idea of a return timeline in order to resolve any issues. More