Sherwood Park Volkswagen

Third party booking is terrible, say you are booked and ends up you are not. Service once there was terrible they forgot my vehicle was there and worked on it a week later. The day we were due to return! T ends up you are not. Service once there was terrible they forgot my vehicle was there and worked on it a week later. The day we were due to return! Trying to communicate with dealer was so hard! More

I travelled 5. 5 hours to purchase a vehicle here. The sales team was excellent. Don’t have a negative thing to say. My concern was with the finance department. 5 hours to purchase a vehicle here. The sales team was excellent. Don’t have a negative thing to say. My concern was with the finance department. First, some of the documentation was wrong (the letter said 2025 instead of 2026 vehicle) which caused issues with my insurance. For my last vehicle, they had documented that my M3 coating would be replaced because of THEIR error. As I live so far away, I wasn’t able to have that done so requested it for the new vehicle. The finance director wouldn’t allow that and wouldn’t tell me that themself. Instead, they had one of their new employees deliver their decision. Incredibly disappointing. They said if I was ever in town, they’d clean my vehicle. More

Sales staff were incredibly helpful, polite and knowledgeable. Absolutely no pressure sales what so ever. Incredibly flexibly with my trade in value and met all expectations as far as the price fo knowledgeable. Absolutely no pressure sales what so ever. Incredibly flexibly with my trade in value and met all expectations as far as the price for my new Tiguan. I fully recommend Sherwood VW. More

Fred listened to what we were looking for and he helped us find the perfect car for our needs. Hannah was great and was patient with my partner and I. us find the perfect car for our needs. Hannah was great and was patient with my partner and I. More

Excellent customer service. The staff were friendly and helpful. I did not feel pressured at any point. The staff were friendly and helpful. I did not feel pressured at any point. More

Gettting my vehicle serviced at sherwood park VW is great. The service adviser is very helpful and amswers all ,y questions as I am new to the VW brand. There service department was a big reason I have great. The service adviser is very helpful and amswers all ,y questions as I am new to the VW brand. There service department was a big reason I have now bought 2 VW models from them. More

Excellent service, they always solve my issues, it's not close to my place but I chose them because of the service close to my place but I chose them because of the service More

The service department here is amazing! Very easy to deal with, and have nothing but good things to say! Very easy to deal with, and have nothing but good things to say! More

Friendly stuff , good help ! Antonio from sellers department is amazing, give me lots of information about the car purchased later on ! Also Hannah from financial department very Antonio from sellers department is amazing, give me lots of information about the car purchased later on ! Also Hannah from financial department very helpful and cover my goals regarding financial parts ! Very professional staff! I’m happy with my purchase and wish you Merry Christmas guys! More

This dealership seems to make promises they do not keep. The dealership lacks communication with their own service department and once the sale is made the customer’s needs fall through the cracks. The dealership lacks communication with their own service department and once the sale is made the customer’s needs fall through the cracks. More