Sherwood Park Volkswagen

I had had Ethan , he was a young guy but his ability to make me feel comfortable was pretty amazing , not pushy understandable fully disclosed everything available on the car and was realistic with the dif make me feel comfortable was pretty amazing , not pushy understandable fully disclosed everything available on the car and was realistic with the different aspects that affect your car purchase if i were asked were id shop for volkswagen ,Id say sherwood park as for Ethan ! More

Good services！I am happy about the car purchased. I would strongly recommend this dealer. strongly recommend this dealer. More

Best experience I've had at a dealership .highly recommend Jean in finance and fady and Peter in sales recommend Jean in finance and fady and Peter in sales More

Great experience, very helpful and even got me an even better deal than I expected better deal than I expected More

I was pressured to buy extended warranty along with seat and undercarriage protection. I was up front that I did not want these features but was pushed anyway. The salesperson now said they would give a loy and undercarriage protection. I was up front that I did not want these features but was pushed anyway. The salesperson now said they would give a loyalty discount and all the terms will be the same. Like a fool I signed the sale agreement not realizing the term on the financing had been increased by 1 year. Tried to rectify the issue with the salesperson but was told that I was stuck with the deal. I feel cheated by the experience and will not be doing business here in the future. More

Everyone was super helpful when I went in to purchase my Volkswagen Atlas. The salesman I had and finance manager made the whole process a great experience! Volkswagen Atlas. The salesman I had and finance manager made the whole process a great experience! More

I am happy with my Tiguan but they told me they would take care of de-registering my trade-in and registering my new vehicle. Didn’t happen, to the tune of $324 ticket. 2 mgrs wouldn’t pay my fine denyin take care of de-registering my trade-in and registering my new vehicle. Didn’t happen, to the tune of $324 ticket. 2 mgrs wouldn’t pay my fine denying they said they would take care of it with purchase. Not at all happy with staff. More

I would recommend this dealership to NO ONE! These guys are scammers and always looking for a way to make an extra buck. The sales manager Raoul Bhardwaj said they only finance used vehicles at 6%. After are scammers and always looking for a way to make an extra buck. The sales manager Raoul Bhardwaj said they only finance used vehicles at 6%. After making us wait on a VW Golf GTI that needed a ton of repairs for aftermarket work and increasing the price. I was not in need to finance the vehicle and made that very clear. According to AMVIC this is NOT standard practice, and I was completely turned off this dealership. Their managers (Carlie and Rahul) need a head shake and revisit the used car salesman reputation they clearly fall into. Be honest. Don’t put your reputation, or the reputation of the business you represent, at risk by being dishonest about fees and charges. Be informed. The only mandatory charges that can be added to the price of a vehicle are the GST and the tire levy. If that specific vehicle was advertised, the only non-optional fees that can be added to the advertised price are the GST and financing charges. Be prepared. All additional fees should be identified in writing and initialed by both dealer and the customer. Dealer should clearly identify if the fee is mandatory, required by the dealership, or optional. Remember, just because a fee is mandatory at your dealership does not mean it’s mandatory by law– don’t misrepresent. More

WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS !PART 1I WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS ! PART 1 I purchased fist time Volkswagen last year (Nov.2020) Before I always used Jeep (SUV). Last WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS ! PART 1 I purchased fist time Volkswagen last year (Nov.2020) Before I always used Jeep (SUV). Last year I want to buy a new car, and I ended up Sherwood Park Volkswagen and purchased 2020 Atlas Cross Sport VIN 1V2MC2CA5LC214265 . Good engineering, good German Made Car but IT HAS A HUGE PROBLEM behind all this efforts. Couple weeks ago I had windshield cracked, (not small all the way from left corner to the right corner) What I did? I call Sherwood Park Volkswagen Part & Service, and they advised me, " We have to order part(windshield from US-for me it was veird ) Anyway they took my credit card number and charged my credit card $493.63 windshield part fee. They said that they ordered now and call me couple minutes later, " Part will be available around Aug.25th or Aug.26th, they can book it for me Aug.27th and replace the windshield" I said yes, please book it, they book it for Aug.27th at 8 am in the morning (basically today), also we booked oil change B service etc. But most important part WINSHIELD REPLACEMENT...... TO BE CONTINUED WHY YOU SHOULD NOT BUY A VOLSWAGEN ATLAS ..... PART 2- When I booked with them They sent an e-mail and confirmed my booking date and time. Aug.27th,2021 and 8 am. Yesterday at 4.57 pm I received a text message from Sherwood Park VW, and they confirmed my appointment for Aug.27th at 8 am. I went there 7.58 am, and talked with a gentleman (actually it looks like he wasn't happy at all why he is working- my opinion) I explained to him why I'm here, he checked and he said that yes, and he confirmed every details with me. (Windshield Replacement, oil change etc.) I told him I ordered windshield, and he said yes it's here- later on he denied whatever). I left my car over there for all this service, they told me that it will be ready by 5 pm, is it ok for me? I said YES. I left. Around AT 11.39 am I received an e-mail ( also they called me before but I'm busy I did not open my phone) and I called them back. WHAT A SUPRRISE???? They said they don't have WINDSHIELD for my car and they did not replace it windshield! I asked them, "Are you sure? I waited 2 weeks for my order, and finally they put me in, I brought my car, nobody mentioned anything about NO WINSHIELD PART over there" He tried to tell me some stories. I went there, (they wasted all my day). I met their manager (nice gentleman, nice person) but he has no solutions. This is not his fault basically VW SHERWOOD PARK and VW CANADA PROBLEMS! Alberta especially Edmonton, lots of gravel truck on the roads everyday and basically your windshield cracked easily and GUESSS WHAT? If you have VW ATLAS NO WINDSHIELD PART AVAILABLE AND They don't know when it comes?? Basically they put you in very bad situation. I asked them it's a safety issue, can you see that? They see that even their manager took picture of windshield. NO PART AVAILABLE. I told them when parts available, they don't know. You buy car from us but WE DON'T HAVE ANY PARTS, NO WINDSHIELD AVAILABLE! And they don't know when it comes. What Kind of business put their customer in risk? Please see picture of my windshield. If you don't have parts WHY YOU SELL THIS CAR IN CANADA! I need to know and I warn peoples here, don't buy VW ATLAS until they fix this parts issue. I wait their response and I will continue let you know how they handle situation. You can not find windshield after market as well. Basically you are alone, even they don't offer rental car. Funny thinks you pay almost 50K and end of the story you are alone with your car problem, even you paid parts fee upfront). Now they put me HUGE SAFETY RISK and drive like this. More

My sales person Peter was excellent, knowledge full and helpful yet courteous and patient to ensure I made the best choice in a vehicle. I would definitely recommend him in the future. The dealership is cl helpful yet courteous and patient to ensure I made the best choice in a vehicle. I would definitely recommend him in the future. The dealership is clean with good selection More