Sherwood Park Volkswagen

I had the pleasure of buying my second vehicle from Sherwood Park Volkswagen. I dealt with SK the salesperson and he treated me with respect and was very attentive. His manager Mo was also very easy t Sherwood Park Volkswagen. I dealt with SK the salesperson and he treated me with respect and was very attentive. His manager Mo was also very easy to deal with. The people in finance Asma and staff were also great to work with. Thank you very much to everyone at Sherwood Park Volkswagen for a great experience. More

The service department is clean and organized. It's not always the quickest, but they seem to be thorough and do a good job. The shuttle (via Uber) is handy and they were even able to offer me a l It's not always the quickest, but they seem to be thorough and do a good job. The shuttle (via Uber) is handy and they were even able to offer me a loaner when a job ran long and they had to keep the vehicle overnight. More

Worst car buying experience you could possibly ask for. GO ANYWHERE ELSE TO BUY YOUR CAR IF YOU CAN. Nobody cares or does anything to help you once they have your money at this dealership. Sounds typical o GO ANYWHERE ELSE TO BUY YOUR CAR IF YOU CAN. Nobody cares or does anything to help you once they have your money at this dealership. Sounds typical of car dealerships but they really go above and beyond here (to screw you, that is). Initial appointment was made with Peter for a test drive - Peter no show, Amritpal had to do it. Test drove the car and basically sold it to myself, again no one did anything at all. I didn't even try to haggle a penny off and asked for ONE SINGLE THING to be looked at, some light scratches on the body above the rear driver wheel - absolutely nothing was done about it, guess they just conveniently forgot about it. 3 of the 4 center caps were missing on the spare wheels - they simply told me "you need to move the ones from the other wheels over to those ones, you don't get a 2nd set of center caps"! Even though there was ONE still there. Right. Financing will give you fake bad interest rates just to sell you the financing insurance which "magically" works out to be just under the "best rate" they can find you (which, again - is completely made up). Took over 3 weeks and 3 visits, a dozen emails with EVERYONE involved Cc'ed just to get my registration done and it still wasn't done when they said it would be. Emailed Peter in sales after the sale about getting a code I need to register the car online that I never received (via direct email AND contact form on the website because he was still "technically" my sales person) but he doesn't reply either because they already had my money. Basically every single time I was told something would be done at a certain date, I could reliably count on it not being done and that I would have to follow up multiple times on my own to get any sort of response. There is no way in xxxx any of these "good reviews" are legitimate. More

Micah, as a sales agent, was excellent and not pushy. Comfortable experience purchasing our new Atlas. Comfortable experience purchasing our new Atlas. More

Best VW in Edmonton area. Moe and Shmoury were absolutely fantastic making my dealership car purchase fast, simple and honest. Moe and Shmoury were absolutely fantastic making my dealership car purchase fast, simple and honest. More

Red and Team went over and above; thank you for your assistance. I would recommend asking for Red assistance. I would recommend asking for Red More

Amazing staff—I couldn’t have asked for a better salesperson. Fred was outstanding and truly went above and beyond to make the experience exceptional. salesperson. Fred was outstanding and truly went above and beyond to make the experience exceptional. More

First of all, I'd say the salesman. Fred was excellent to deal with. Unfortunately, that's where it ended everything after that point was terrible, sales manager lowballed me on my car Fred was excellent to deal with. Unfortunately, that's where it ended everything after that point was terrible, sales manager lowballed me on my car added all these extras on the new car, finance was pushy trying to sell their overpriced, extended warranty on all the extra packages. By the time they were done, they had added $14868 to the price of my car. Communication with this dealership is absolutely horrendous. Nobody will respond, they pretend they don't know your number. But then when it's time to pick up the car or they want money, they can find you and they can get a hold of you, you should probably avoid this place. There's a lot better dealers out there to go and buy a vehicle from than this, you won't have to deal with all the crap that we had to deal with, i asked for the general manager to call me that never happened either. I don't understand how a dealership can just ignore the customer and ignore when there's a problem in my business. If there's a problem, I pick up the phone and I call the customer, I ask them what the problem is, how do we fix it, how do we make it right. Sherwood park Volkswagen doesn't seem like they really care once they got your money and you're out the door they don't care if they see you until the next time you want to buy a car.\n I feel like I was ripped off even though I canceled the extended warranty, I still ended up paying $5000 for extras that they had done. And then when I checked out, I found out they didn't do the things they said like the undercoating all they did was touch up the old undercoating. I was supposed to get all these other extras that came along with it. Never got any of them when I questioned it. I got a vague email with no explanation. More

Always have had a good experience at Sherwood Park VW. That includes accommodating me for service when I showed up a week before my scheduled appointment! Feel well taken care of and the service is done i That includes accommodating me for service when I showed up a week before my scheduled appointment! Feel well taken care of and the service is done in a timely manner. More

Our experience with Volkswagen Sherwood Park was outstanding from start to finish. The customer service was exceptional—friendly, professional, and genuinely focused on helping us make the right dec outstanding from start to finish. The customer service was exceptional—friendly, professional, and genuinely focused on helping us make the right decision. What really stood out was how well they worked within our budget. There were no surprises, no pressure, and complete transparency throughout the entire process. They took the time to understand our needs and built a deal that made sense for us financially. By far, this was the best vehicle-buying experience we’ve ever had. A big thank you to the entire team for making it so smooth and stress-free! More