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Sherwood Park Toyota

Sherwood Park, AB

3.6
1,047 Reviews

31 Automall Road

Sherwood Park, AB

T8H 0C7

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Showing 1,047 reviews

March 14, 2015

Worst sales and customer service experience We are very disappointed with our recent experience with Sherwood Park Toyota. We found the sales person we dealt with unprofessional with a complete More

by Ice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Vieira, John Inostroza, Art Angielski
Mar 21, 2015 -

Sherwood Park Toyota responded

Alex thank you for meeting with me and my used vehicle manager to recap the facts of the situation, i would like to take a minute here to recap the facts. Originally you entered into a agreement to purchase a 2009 Toyota 4Runner from Sherwood Park Toyota Scion. You agreed to the price, you later introduced a trade into the deal and renegotiated the agreement after originally agrring to the deal. You were provided with a inspection and necessary documentation on the work that was performed to the vehicle at the dealership. You also chose to take the vehicle to a mechanical facility of your choice for a mechanical inspection of the vehicle, you were happy with the inspection all you wanted done was some additional maintenence items that the vehicle was do in the not to distant future. Sherwood Park Toyota Scion agreed to do those additional maintenance items at no additional cost to you. And thus you chose to continue with the purchase of the vehicle. You signed and initialed all the necessary documentation, the documentation outlines clearly all the purchase numbers, trade alowance ect. You took the vehicle and the next day you took the vehicle to another dealership where you were told that the water pump was leaking? in our meeting i ofered to inspect the vehicle by a 30 year toyota technitian with you present for the water pump leak. I wanted to do this as our inspection did not find the pump leaking and your independent inspection did not find the pump leaking. I belive that i offered to deal with the situation if the situation of the leaking water pump existed. Alex you chose to decline. I am confused by your decision to decline, again thank you for meeting with me.

Mar 30, 2015 -

Ice responded

Art, when we met with you on the 21st we were hoping that you would at least listen to our concerns. Instead you took no ownership for the horrible customer service we had received at your dealership and told us that since we took it for an inspection it was our responsibility for any issues. The conversation was less than pleasant and my wife was in tears when we left because of this. You did offer to put the car on a hoist to have a look but after the treatment we got, there was no way we were going to be there for another minute. You can spin the issue with the water pump anyway you want, the bottom line is you and your dealership failed us as customers.

March 13, 2015

quich, easy, professional and fun! Enjoying my new Tundra, unbelievable service from Anya and Donna! The experience was very quick and easy while being totally professional, thorough an More

by wayne 75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
March 13, 2015

New 2015 Toyota Highlander We were replacing our 2013 Highlander and called Sherwood Park Toyota. We discussed our new purchase with Amit and were able to make the deal that nig More

by JR105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli in Finance, Owen Black, Amit Singh, Nav Atwal
March 12, 2015

Great experience We were very satisfied with our experience at Sherwood Park Toyota. I would definitely recommend this dealer to anyone who is looking for a new truck! More

by jpg75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kambeitz, Anya Dickerson
March 12, 2015

Go see Cam at Sherwood Park Toyota Scion! I was interested in a 2015 scion frs, after driving by and looking at the car many times I stopped in and met Cameron, he was extremely nice and helpf More

by Shayna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 10, 2015

Follow-Up King Ryian has been great to deal with. After a quick visit to the Sherwood Park dealership Ryian was quick to greet me and anxious to show me the multipl More

by Eduardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 10, 2015

Ivan the Terrible Cheeky title aside, our experience was the exact opposite of "terrible", it was wonderful. This had almost everything to do with the representative(s) More

by gothiccan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Kegalj
March 04, 2015

Thanks!! Great experience!!thank you so much for all your efforts in making our buying experience a pleasant one!we hope to have the same experiences if we hav More

by Shel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Cardinal
March 02, 2015

Purchase of 2012 Toyota Corolla S I appreciated the "no pressure" approach that Nick used to find a car to suit our current needs. He was very friendly, courteous, and sincere. He wor More

by Glen Swan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Ho, David Vieira, Nick Bhalla
March 01, 2015

purchase of 2014 toyota camry Sebastian thanks for excellent job !!!.Perfect car purchasing experience. I have shared my experience with my friends and coworkers. I will definitely More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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