Sherwood Park Toyota

I wonder where my winter tires and rims are? I purchased a GMC Equinox form Sherwood Park Toyota in April of 2018. On November 23, I brought it in for an oil change and to have the winter tire I purchased a GMC Equinox form Sherwood Park Toyota in April of 2018. On November 23, I brought it in for an oil change and to have the winter tires and rims, I purchased with the vehicle placed on the vehicle. When I arrived to pick up my vehicle, I was told that they "lost my tires from their storage area" but would search for them and get back to me. After having waited a week, I phoned back on November 26th and left a message with service. On November 28th, I received a call from service advising that they had not forgotten about me, were still looking for my tires, would speak to the sales Manager and get back to me. I again waited patiently to get a call however on December 7th, I phoned again and was transferred to the man who sold me the vehicle. Mark advised me that he didn't know what happened to my tires as he had labelled them properly and when they were removed from in front of his desk, he assumed they were stored. He however did tell me he was "on it" and would get back to me...... On December 17th, I still had not heard anything back from anyone, so I emailed the dealer GM assuming that I would at least hear back from him however as of Jan 6th, 2019, I have received no response. Although it has snowed quite a bit since Nov 28th, 2018, I still have no winter tires and not one person from Sherwood Park Toyota has made an effort to call me and explain how they lost MY winter tires and or offered a solution. I am happy to report that as of January 7th, I heard from the GM who has assured me that the lost tires and rims will be replaced and while I appreciate the effort that he put into making this happen, I am extremely disappointed in the service department and feel that I never should have had to go to the GM to receive the service I should have last year. More

Not happy with Charles and sastri udit We were not happy with our rav 4 purchase.we didn’t get our survey. Had some concerns which was not answered properly.will not choose this place in fu We were not happy with our rav 4 purchase.we didn’t get our survey. Had some concerns which was not answered properly.will not choose this place in future. More

Truck Purchase Mark Posthuma is a great person to buy a vehicle from. He matched a competitors price so I could buy there. He did everything he said he would do, h Mark Posthuma is a great person to buy a vehicle from. He matched a competitors price so I could buy there. He did everything he said he would do, he listened to what I wanted and did not try to sell me something else. When we were in a bit of a bind to get my truck home he helped us out. More

great customer service, super honest people sherwood park Toyota is a great dealership. I have been dealing with Mark posthuma for a while now. I buy all my trucks from him. he's very honest, mo sherwood park Toyota is a great dealership. I have been dealing with Mark posthuma for a while now. I buy all my trucks from him. he's very honest, motivated and super fast. I highly recommend dealing with him, and the dealership in general. Message to the owner: Make sure that mark gets a raise! he deserves it! More

Excellent Service We purchase a 2018 Toyota Highlander and Thomas Thomas made it happen. very courteous and receptive. Answered all questions. Very patient with custome We purchase a 2018 Toyota Highlander and Thomas Thomas made it happen. very courteous and receptive. Answered all questions. Very patient with customers, no unnecessary persuasion, not pushy. I will recommend Thomas for a good deal. More

Great Service We purchased a 2018 Toyota Highlander and Blake made it happen. Easy to talk to, answers all your questions and doesnt make you feel rushed. Custome We purchased a 2018 Toyota Highlander and Blake made it happen. Easy to talk to, answers all your questions and doesnt make you feel rushed. Customer Service at Sherwood Park Toyota was excellent. Love my new vehicle. More

Sales agent okay The sales agent is ok. not pushy just to get sales. Gives you option. Just be careful when dealing with finance manager. Always read everything before The sales agent is ok. not pushy just to get sales. Gives you option. Just be careful when dealing with finance manager. Always read everything before you sign. More

Life is full of choices... don't make an expensive mistake.. This dealership charges between 30-40 percent MORE than other Toyota dealerships in the city for their various service packages, including oil changes This dealership charges between 30-40 percent MORE than other Toyota dealerships in the city for their various service packages, including oil changes. Sadly, I didn't realize this until last week when I visited another Toyota dealership because it was closer to my new job. Even tire rotations cost 20% more here. Apparently because the various Toyota Dealerships are independently owned, they can set their own service prices. There are lot of positive reviews about this dealership, but... I would like to share that this dealership "bribes" its customers with free oil changes in exchange for writing a 5 star review on this dealerrater site. At least, that's what they tried on me when I purchased my car. Sorry Sherwood Park Toyota... bribing customers is not good business. Life is full of choices... don't make an expensive mistake... don't choose Sherwood Toyota. I almost forgot, if you do bring your car here for an oil change be prepared to be hassled to buy a new car, even if your current car is only 1 year old... More

Terrific buying experience I just recently purchased a used FJ Cruiser from Sherwood Park Toyota.I live in Saskatchewan so the whole transaction was completed over the phone bas I just recently purchased a used FJ Cruiser from Sherwood Park Toyota.I live in Saskatchewan so the whole transaction was completed over the phone based on the description and pictures of the vehicle. I could not be happier with the it and the buying experience provided by Jordan Clarke (as well as the after sales service).Although I do not live in Alberta I will very likely go out of my way to shop at Sherwood Park Toyota again........ More