Back

Sherwood Park Toyota

Sherwood Park, AB

3.6
1,025 Reviews

31 Automall Road

Sherwood Park, AB

T8H 0C7

Directions

By Type

Showing 1,025 reviews

November 14, 2019

Excellent experience Jun Uy is very flexible and patient. It was very easy to deal with Jun Uy. He is very knowledgeable and I so happy and comfortable with the choice I m More

by mitzidflorentino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun Uy - five star, Karan Singh
Nov 14, 2019 -

Sherwood Park Toyota responded

Thank you for the review! We're so pleased to hear that Jun, Karan, and the rest of our team were able to ensure that you got the perfect vehicle for you and your lifestyle without any hassle. We firmly believe that the vehicle buying process (especially when it's your first car) should be enjoyable! Congratulations on your first new car! Enjoy your brand new RAV4 - and the added safety and confidence that comes with AWD in the winter. We can't wait to see you back again soon! -The Sherwood Park Toyota Team

November 13, 2019

2018 Sienna AWD Just bought a used 2018 Sienna AWD van. My sales agent was Lawson Weekes who was extremely personable, professional and informative. I was particula More

by deborah3
Recommend Dealer
Yes
Employees Worked With
Lawson Weekes
Nov 19, 2019 -

Sherwood Park Toyota responded

Thanks Deborah, for the review! We're so pleased to hear that Lawson and the rest of our team were able to help ensure you had a great experience, and that you left feeling confident in your knowledge of your new Sienna and all of it's bells and whistles! Enjoy your utility packed new ride - and the added safety of the AWD in the winter! We can't wait to see you back again soon. -The Sherwood Park Toyota Team

October 02, 2019

Money Hungry Liars That Don't Care About Customer Safety If I could give a zero rating I would! I am extremely disappointed and disgusted with Sherwood Park Toyota's customer service. Not only is their custo More

by Christine Cam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Inostroza, Kapil Raval
Oct 02, 2019 -

Sherwood Park Toyota responded

Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and we want you to know that the safety of our customers, as well as everyone else on the road, is our top priority. Our pre-owned vehicle managers have been in contact with you about the situation, but if there is anything else we can do please don't hesitate to contact us at 780-410-2455. -The Sherwood Park Toyota Management Team

Oct 02, 2019 -

Christine Cam responded

I already called your management team to try to rectify my concerning problem and yes, they have responded to me which contradict what you're telling me now. Because telling me there is nothing you can do and you have "honored" your end of the deal when I told you, you falsely advertised I got a set of winter tires clearly tells me you DEFINITELY DO NOT care about your customer's safety. If YOU want to contact me directly over the phone, I am more than happy to talk to you but I am done being the one that reaches out first. I know you have my contact info on file as I already spoke to your team more than once this week. I am not wasting anymore of my own time just to get belittled by you and get more of the run around. I already dealt with a lifetime of that just because I bought this car from you.

August 21, 2019

Serious offers considered. I am very happy with my experience dealing with Landon. He is very personable, honest and caring. He is patient and has a no pressure attitude while t More

by Julie Newhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Smits, Marshall Somerville
Aug 21, 2019 -

Sherwood Park Toyota responded

Thanks Julie, for the review! We're happy to hear that Landon was able to help you out, and provide a no pressure environment to find the vehicle that's right for you! -The Sherwood Park Toyota Team

July 26, 2019

2020 LE Corolla. Bought a 2020 LE Corolla. The first one I bought from S.P. Toyota. The Sales agent, answered all my questions and I felt comfortable dealing with him More

by Harley,456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kambeitz, Shawn Benson
Jul 26, 2019 -

Sherwood Park Toyota responded

Thanks for the review Bob! We're so pleased to hear that you were happy with your experience, and that Shawn, Chris, and the rest of our team were able to ensure you were comfortable with your purchase. Enjoy your new Corolla! We can't wait to see you back again soon. -The Sherwood Park Toyota Team

July 03, 2019

Excellent Dealership Bought a brand new RAV4. Sales rep Blake Hopp and Finance department Stephanie Barrett was helpful and accommodating, a pleasure to have done busines More

by LelandC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Barrett, Blake Hopp
Jul 03, 2019 -

Sherwood Park Toyota responded

Thanks for the review Leland! We're thrilled to hear that Blake and Stephanie were able to get you into the brand new RAV4 of your dreams! Enjoy your new RAV4, we can't wait to see you back again soon! -The Sherwood Park Toyota Team

July 01, 2019

amazing me and my wife came down at sherwood park toyota edmonton june 30 2019, to look for toyota sienna and mr. jun uy ( sales agent ) he's the one who hel More

by donsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mr. jun uy
Jul 02, 2019 -

Sherwood Park Toyota responded

Thanks for the review! We're thrilled to hear that Jun was able to help you and your wife find the new Sienna of your dreams! We're glad to hear that the process was easy and efficient! Enjoy your new Sienna - make the most of it this summer! We can't wait to see you back again soon. -The Sherwood Park Toyota Team

June 13, 2019

hide term of loan we bought rav 4 from them. Finance manager told us your loan is approved at 6.99 % for 7 years and your bi weekly is 255 . So we agreed on 255 but aft More

by singh jaswinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
shanon
Jun 27, 2019 -

Sherwood Park Toyota responded

Hi Jaswinder. We were unable to find your name on file as having purchased a vehicle. Can you please verify that you purchased a vehicle from us. If you're in the system under a different name than your Google profile, we appreciate you taking the time to voice your comments and concerns. We would appreciate the opportunity to discuss the situation - you can call us at (780) 900-4995. We hope to talk to you soon. -The Sherwood Park Toyota Management Team

May 29, 2019

Best dealership in Edmonton and surrounding area Bought two vehicles from Art Angielski at Sherwood Park Toyota and the man is a God! He’s fair; knowledgeable and a great Man! He was 100% customer More

by Nardman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Angielski
May 29, 2019 -

Sherwood Park Toyota responded

Thank you for the review! We're so happy to hear that you had such a positive experience with our team, especially Art! Enjoy your two new vehicles, do your best to get them both on the road this summer! We can't wait to see you back - thanks for choosing us! -The Sherwood Park Team

May 29, 2019

LIARS & CHEATERS Ayman and Blake - they lie and make false promises - They promised Toyota remote starter and installed something else without informing me. Bill of Sa More

by KN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ayman Eldoueik, Blake Hopp
May 30, 2019 -

Sherwood Park Toyota responded

Hi, thank you for taking the time to voice your comments and concerns. We're sorry to hear that you had an experience that you were unhappy with. Rest assured that these are all things that we will keep in consideration, and look to improve on for the future. We would really appreciate the chance to help rectify the situation, so please give us at a call at (780) 306-7690 at your convenience. Thanks for taking the time, we hope to hear from you soon. -The Sherwood Park Toyota Management Team

May 30, 2019 -

KN responded

Hi, Whoever responded to the below - please call me at 403-471-1862 - if you really mean what you said below - to rectify the situation.

Jun 06, 2019 -

KN responded

Till date - nobody has bothered to contact me yet. ALL seem to be LIARS & CHEATERS!

Jun 07, 2019 -

Sherwood Park Toyota responded

Hello, this is the General Manager at Sherwood Park Toyota. I have been in contact with you over email in the past couple weeks. I have attempted to rectify the situation in light of all of the information you have given me that is relevant to your experience. I will reiterate - if you would like to speak with me please call (780) 306-7690, or email me at the email address I have contacted you from. Thank you.

Jun 07, 2019 -

KN responded

Hi General Manager Amit Singh, I called you just now and it went to your voicemail. In your last email, you mentioned you will look into the 3M issue and get back to me but I did not receive any update. Is the 3M package installed in my Rav4 was 24 inch? Why I have not received any documentation for that? Why does it take so much days for you to confirm that? I was promised Toyota remote starter and something else was installed without my permission. I have asked you to replace with Toyota remote starter and you have not confirmed me on that. I have provided you with all email proofs from your employees as to what was promised. ???

Jun 07, 2019 -

Sherwood Park Toyota responded

Hi, the 3M film package that was installed on your vehicle was a 24 inch cut. There was multiple emails in regards to the Toyota starter not being available for this particular model. We have also indicated that the starter installed gives you longer range, and the same warranty as any Toyota part. We're sorry for any prior confusion, but we hope this clears things up. Thank you.

...
15
...