Sherwood Park Toyota

Dishonest tactics and high pressure sales is how I would characterize our very poor experience with Toyota Sherwood Park. It all started when my wife built a Sienna online and then was then contacted by th characterize our very poor experience with Toyota Sherwood Park. It all started when my wife built a Sienna online and then was then contacted by this Gurpreet fella. An appointment was made to view and test drive at the dealership, my wife was so looking forward to this. We showed up and we’re made to wait 20min for Gurpreet. In the end apparently Gurpreet was too busy and we dealt with Anton. Good enough fella but we were eventually told that there were no test drives available and couldn’t even view one because lack of stock. Come to find out that this Gurpreet is their ‘online’ sales guy and we would have never dealt with him and I presume his whole goal is to make promises to get people in the door. After 1-1/2 hours of discussion around what we can’t do or have, we attempted to walk away the sales manager makes a last ditch effort with high pressure tactics. It was a very disappointing experience and found Toyota’s whole approach to be very arrogant and dismissive. They try to project this image of exclusivity and quality but it fell flat with us- total waste of our time. A purchase of this magnitude is an exciting time for us but SP Toyota left us with a very odd feeling. Honesty and trust are very important guys. We went next door to Hyundai and had a very positive experience and ultimately made a purchase with Hyundai the next day. More

I will give no star I had very bad experience. The staff is friendly but not helpful .when you are buying they will keep calling you but when you need advice or help they will keep ignoring you. The staff is friendly but not helpful .when you are buying they will keep calling you but when you need advice or help they will keep ignoring you. I am very disappointed.All I can say ripoff business its better to get car online. More

I wish I could give half a star. Spoke to the Sales Manager on the phone. He tells me that he will only sell a vehicle if the vehicle is leased or financed. No other option as that w Spoke to the Sales Manager on the phone. He tells me that he will only sell a vehicle if the vehicle is leased or financed. No other option as that way the dealer ensures they get maintenance and service business and the car owner cannot sell the car for 2-3 years. Sick dealership. Avoid these people at all costs. Requested the Sales Manager to email me his decision to insist on finance or lease options only and the guy refused to put it in writing. Why worry to put it in writing if what you are doing is not wrong. I hope once car markets are back to normal, buyers stop buying from all such stealerships who gouged customers. More

Had some issues with getting the paperwork for our new vehicle order. After contacting the manager was able to resolve the issue. Looking forward to getting our new vehicle. Thank you Dominic Ammar, Ge vehicle order. After contacting the manager was able to resolve the issue. Looking forward to getting our new vehicle. Thank you Dominic Ammar, General Sales Manager. Was not able to take a test drive because no vehicles are currently available due to the shortage, which is common at all dealerships today. More

I never write reviews but Daniel Dekel is one of those people that leaves lasting impressions due to his caring personality. His tone is on par with some of the best I have ever come across and his profes people that leaves lasting impressions due to his caring personality. His tone is on par with some of the best I have ever come across and his professionalism is outstanding. Happy to see young people who are helpful, genuine, attentive and respectful. I am pleased to do business with Toyota when they have such wonderful employees. More

This review is for Daniel Dekel at Sherwood Park Toyota Service Dept. He was very respectful and made me feel comfortable, also explained what exactly they were going to do for my vehicle. He was a polite Service Dept. He was very respectful and made me feel comfortable, also explained what exactly they were going to do for my vehicle. He was a polite young man and enhanced my visit to your Service Dept. Great job, Thank you,- Cathie Baker 02/07/22 customer.#163768. More

The staff are friendly, helpful and professional and the building is well organized and very clean. The problem that I have with this dealership is the price of Toyota parts. I found that I can order part building is well organized and very clean. The problem that I have with this dealership is the price of Toyota parts. I found that I can order parts from Toyota dealerships in Ontario for 30 percent cheaper (and this includes shipping!). This leads me to believe that I have been paying too much for my Toyota parts from Sherwood Park Toyota for the past decade. This is a shame because I really like the folks at Sherwood Park Toyota, but 30% extra markup I feel is a price gouge to customers. I will continue to order my parts from Eastern Canada in the future. More

Thank you Tyler! He was extremely helpful, respectful, and very well spoken. He made me feel at home and comfortable. He made me a returning customer for sure! and very well spoken. He made me feel at home and comfortable. He made me a returning customer for sure! More