Sherwood Park Toyota

I would not recommend this dealership. Overpriced, like most dealerships, but what bothers me most is the lack of communication, transparency, and basic understanding of vehicle mainten Overpriced, like most dealerships, but what bothers me most is the lack of communication, transparency, and basic understanding of vehicle maintenance. I dealt with four different service advisors, and not one of them was able to bring up any of the major repairs my truck needed, even when I specifically asked if there was anything I should be concerned about. When I requested a detailed repair quote, all I received was a two-line text message. From a dealership, I expected something much more professional and detailed. Even a simple winter tire swap turned into another frustrating experience. When I picked up my truck, they gave me the wrong receipt after payment and forgot to put my tires in bags, despite it being clearly indicated on the paperwork. Honestly, don't waste your time. The service department comes across as inexperienced, and the advisors seem much more focused on selling Toyota-recommended services than identifying and communicating actual mechanical issues. They'll happily recommend unnecessary maintenance while overlooking major repairs that you may not even know about until you discover them yourself. Overall, a very disappointing experience. I expected much better from a Toyota dealership. More

Bought a prius a year ago. Has had a recal out the door. Still no fix for said recal. Car just broke its electrical system due to the recal not being completed at 26000 km a ye Has had a recal out the door. Still no fix for said recal. Car just broke its electrical system due to the recal not being completed at 26000 km a year in. Toyota says they cant help run a diagnostic because they are booked until december. Car is sitting in some parking lot without working brakes due to the electric system fail. Overall a really bad experience purchasing and maintaining. Would not reccomend. More

Made a deal on a used vehicle, sent the deposit immediately and was told the car was under my name and not to be sold pending an agreed upon inspection (attached text with the sales rep). They sold immediately and was told the car was under my name and not to be sold pending an agreed upon inspection (attached text with the sales rep). They sold it the the next day. I asked to speak to the GM to rectify the situation or at the very least get an apology but was not contacted even after leaving a voicemail. A greasy dealership who will recant any deal. Per other reviews, this is not the first time they've done this. More

We had a great experience from start to finish. Bilal was our salesperson and was excellent to work with. There was never any pressure to buy, and he was always friendly, professional, and easy Bilal was our salesperson and was excellent to work with. There was never any pressure to buy, and he was always friendly, professional, and easy to communicate with. If he didn’t know the answer to one of our questions, he was upfront about it and got us the correct information right away. He also helped us find a truck that had features we weren’t originally looking for, and it ended up being a much better fit than what we had planned. Ethan, the used vehicle sales manager, was just as great to deal with. He was straightforward, honest, and made the whole purchase process easy. We didn’t work directly with the new vehicle sales manager, but when we asked about buying a brand new truck identical to the used one, we appreciated that he didn’t try to steer us in that direction. Instead, they all agreed the used truck was the better value and even offered to show us a new one so we could compare for ourselves. They were right. We ended up with a practically new truck with only 5,000 km that was exactly what we wanted. When we first looked at and test drove the truck, it was pouring rain. Because of that, we missed a small broken piece during the inspection. We brought it up after all the paperwork was signed and after taking delivery, and Ethan didn’t hesitate. He immediately said they would replace it. Overall, this was the best vehicle buying experience we’ve had, even better than when we bought our Volvo from the Volvo dealership. Everyone was honest, straightforward, and genuinely interested in helping us make the right decision rather than just making a sale. They stood behind what they sold, they’ve definitely earned our future business, and I wouldn’t hesitate to recommend them. The guys upstairs were also great to deal with. They were not pushy and professional. More

We have purhased two vehices from Sherwood Park Toyota over the years, the most recent of which we received a couple weeks ago, a 2026 Premium XLE Hybrid RAV4. We worked with Reagan Salton and were very over the years, the most recent of which we received a couple weeks ago, a 2026 Premium XLE Hybrid RAV4. We worked with Reagan Salton and were very pleased throughout the entire process. He answered all of our questions, was thorough, knowledgeable and patient. Over the 9 months in which it took the vehicle to arrive after ordering, Reagan was certain to check in monthly to provide progress updates and answer any other question we may have had. It was a pleasure working with Reagan. More

Best Experience Never had to buy NEW CAR . ..... Corolla SE 2026 ..... Felicien the sale guys ---> Super Honest, No Lie , Genuine ---- Even answer my CALL on is DAYS OFF 👍👍👍👍..... T ..... Corolla SE 2026 ..... Felicien the sale guys ---> Super Honest, No Lie , Genuine ---- Even answer my CALL on is DAYS OFF 👍👍👍👍..... Those guys are awesome ...... You want a new TOYOTA this is the place to GO ( SHERWOOD PARK TOYOTA ) ------ 10 out 10 More

Sales over safety (A Saga) Went to Toyota Sherwood Park in December of 2025. Not really sure if I wanted a Rav4 or a Prius, the sales associate pointed out the brand new 2026 Prius Plug-in Hybrid on t Park in December of 2025. Not really sure if I wanted a Rav4 or a Prius, the sales associate pointed out the brand new 2026 Prius Plug-in Hybrid on the sales floor. I had never seen the new design before and loved the color. The sales associate pointed out that you could drive around 70 per day on the battery alone. So the sales associated knew I had never owner a Prius before. I indicated an interest to buy the vehicle and he happily handed me off to his brother-in-law who works in finance. The sales manager hurriedly explained the extra insurances I apparently needed and I noticed that the interest rate in my paperwork was higher than the interest rate showed me by his relative in sales on his computer screen downstairs. Not feeling the courage, in the moment,to speak up I signed the paperwork. I was under tremendous pressure to buy a vehicle that would bring relief from the rising gas prices, and being in-between jobs, I did not make a fuss. Not thinking about winter tires and not realizing that the Prius is a front wheel driven vehicle, I started slipping and sliding on the frozen Edmonton roads after I drove the vehicle off the lot. Surprised at the less-than-forthcoming attitude of the Toyota sales team, I contacted the sales brother-in-law to ask whether Toyota could swop on winter tires on, instead of , as Toyota knows, insurance doesn'twork too good if you drive around in frozen winter conditions and end-up crashing. The sales manager replied in an email "You did not ask for winter tires". Shocked cold attitude of Mr Saleman and the staggering price of 4 small sized winter tires, I declined to buy immediately and went looking for alternative pricing in the City of Edmonton. After an exhaustive search, and to my horror, I realized that no winter tires befitting my Prius 2026 Plug-in hybrid were in stock, anywhere in the city. With a new vehicle unsafe to drive I could not drive anywhere for almost 2 weeks as I waited for my new tires to arrive at the Sherwood Park dealership. Becoming increasingly disillusioned, I asked for an installation discount of my winter tires to balance out my bereavement. I an email to the manager I explained my situation and asked for a free winter tire installation. The email was ignored. I became upset, picked up my new winter tires at the dealership and went to Kal Tire for an install. At Kall tire I realized that I didn't have the correct nut for the steel rims on my winter tires since the all season tires requires specific nuts. Some the salesman forgot to mention. Increasingly despondent, I emailed the sales brother-in-law manager a few weeks later demanding the cancelation of all my financial services I bought slightly out of touch with reality on that particular day. He ignored my emails for 3 days. After 3 days I called the dealership and asked front desk when he would be in next. I wanted to go in for a little chat. Another manager emailed me and apologized saying that :"The sales manager had just returned from a ten day trip to India, and was back in the office, but from now on l would be dealing him, not the original sales manager I dealt with prior. The whole situation did exactly pass the smell test so I kept demanding the cancellation of my add -on financial insurance product, to which the manager cordially responded that I had run out of time to cancel those. He did throw me a bone and allowed me to cancel the mechanical package, which was nice, I suppose. A few weeks later I struck a pothole and got a flat tire, realized I had no spare. Used the tire repair kit, and found out that if you use the repair kit. Your tire has 80 kms to go and then...doneski. No more tire. Too annoyed to head back into Sherwood, my father offered to go pick up my new tire at the Sherwood dealership that he ordered for me. At tire sales we, again came face to face with Sherwood Park Sales culture.Bad! More

I put down a 1K deposit and waited for my 2022 Tacoma. I planned the sale of the vehicle I was driving around the arrival of the new Tacoma. When the Truck arrived they sold it to another customer, The sa I planned the sale of the vehicle I was driving around the arrival of the new Tacoma. When the Truck arrived they sold it to another customer, The sales person denied anything wrong had been done and I had to contact Toyota Canada several times to get any response from a manager. DO NOT give these scammers business. More

I recently purchased a vehicle from Sherwood Park Toyota, and I had the absolute pleasure of working with Burim—and I couldn't be happier with the experience! From the moment we met, Burim was incredibly and I had the absolute pleasure of working with Burim—and I couldn't be happier with the experience! From the moment we met, Burim was incredibly personable, making the whole process comfortable and stress-free. He patiently answered all of my questions thoroughly, ensuring I felt fully informed every step of the way. He didn't just sell me a car; he genuinely helped me choose the right vehicle for my needs. Once I decided on a RAV4, Burim made sure I was completely comfortable with the choice, walking me through all its features and setting up the controls before I drove home. He even arranged for my new RAV4 to be delivered as soon as possible. His attention to detail and commitment to customer satisfaction was truly appreciated!. More

I had an excellent experience with Danny and Zack, great team and worked very well together team and worked very well together More