Sherwood Park Hyundai

Great services. Michelle is always helpful and does a great job with amazing customer relations. Michelle is always helpful and does a great job with amazing customer relations. More

I had an incredibly disappointing experience with this dealership and feel obligated to let people know, especially as I originally purchased my Hyundai brand new from this dealership less than 9 years ag dealership and feel obligated to let people know, especially as I originally purchased my Hyundai brand new from this dealership less than 9 years ago. I was charged $640 for what amounted to a single inspection and a borescope check—no actual repair work was performed on my vehicle. When I received the bill, I was honestly so shocked by the amount that I didn’t even know how to respond at the moment. I ended up paying it simply so I could take my car home. Looking back, I regret not questioning it then and there. They quoted over $11,000 for a new short block (more than the vehicle is worth) and my car sat on their lot for 3 weeks while Hyundai Canada decided if I was eligible for the warranty. It was decided that my car was 13,500km over the cap of 160,000km for the extended warranty. What makes this worse is the lack of transparency. The photos from the boroscope are dated January 2025, and I have yet to receive the inspection report. The only communication I received was from the service tech, and she was the only redeeming quality in this mess. I trusted this dealership to be fair and honest—especially as a returning customer—and instead walked away feeling taken advantage of. I would strongly recommend others proceed with caution. More

Hi everyone, I’m posting this to share my experience and hopefully prevent someone else from going through the same situation. I’m a 58-year-old woman, and in 2023 I co-signed a vehicle loan for my son. hopefully prevent someone else from going through the same situation. I’m a 58-year-old woman, and in 2023 I co-signed a vehicle loan for my son. Everything was fine for about two years, but after he was laid off, I contacted the dealership to ask about refinancing options. After that, things became very concerning. The dealership sent me multiple new bills of sale, all with different information and signatures. I was told the vehicle had somehow been “resold” to me, and that the total cost had increased by about $14,000 compared to the original agreement. The problem is: • Neither my son nor I signed any new documents • The paperwork I received includes signatures and initials that I do not recognize as mine or my son’s • Some of the documents appear incomplete, with missing dates, odometer readings, and required signatures I filed a dispute with CIBC, but after several months of investigation, I was told the documents were considered valid and that I am responsible for the loan. Since then, I have: • Opened an active case with the Royal Canadian Mounted Police • Filed a complaint with the Alberta Motor Vehicle Industry Council • Reported the situation to the Better Business Bureau This situation has caused me significant financial stress and emotional strain. I am not making accusations here, but I do want to encourage others to carefully review any documents they receive, especially when refinancing or making changes to a loan. More

We just had our Palisade for its first maintenance service as well as a couple of recalls and winter tires removed and the summer tires installed. We received first class service, Annie our service re service as well as a couple of recalls and winter tires removed and the summer tires installed. We received first class service, Annie our service representative called for a ride home for me and when ready sent a vehicle for our pickup back to the dealership. More

Appointment times were on time, information was shared about the service call. Over rides were efficient with their service about the service call. Over rides were efficient with their service More

I’m from Toronto but the service I have received from Sherwood Park Hyundai has been Amazing , great customer service , Very helpful and professional Staff would refer to everyone best in town , Kudos k Sherwood Park Hyundai has been Amazing , great customer service , Very helpful and professional Staff would refer to everyone best in town , Kudos keep up the great work More

AVOID this place like the plague! ! These guys sold us a lemon and will not fix anything on our purchase. WORST customer service ever. We were passed off from manager to manager becaus ! These guys sold us a lemon and will not fix anything on our purchase. WORST customer service ever. We were passed off from manager to manager because no one at this dealership has a clue what they are doing. DO NOT give this dealership the time of day or you will severely regret it. Do your research before considering this micky mouse dealership that will literally screw you every chance they get. They have multiple lawsuits pending. Buyer beware!! AMVIC report underway. More

Excellent experience purchasing our Palisade. Rubal was very helpful and knowledgeable. We appreciated her positive demeanour. Sales manager was very easy to deal with. I would not hesitate to sp Rubal was very helpful and knowledgeable. We appreciated her positive demeanour. Sales manager was very easy to deal with. I would not hesitate to speak well to others of our pleasant experience. More

I've had multiple issues with other departments at this dealership but the Service dept folks are always great. dealership but the Service dept folks are always great. More

Went there for regular service work today. Friendly service manager set up the work to be done. Work completed far earlier than expected. While I paid the service coordinator brought my vehicl Friendly service manager set up the work to be done. Work completed far earlier than expected. While I paid the service coordinator brought my vehicle to the door. It just gets better and better. More