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Sherwood Park Hyundai
Sherwood Park, AB
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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565 Reviews of Sherwood Park Hyundai
November 22, 2019
This is the second time I have requested service at Sherwood Park Hyundai and I have received prompt and professional service both times even though they are in the middle of renovations! Sherwood Park Hyundai and I have received prompt and professional service both times even though they are in the middle of renovations! More
by DJ
Employees Worked With
Russel Aquino - ??????????
Helpful November 05, 2019
Sales team was responsive to what I wanted. Loved hat hey had some plug in hybrids in stock. Seemed very interested in getting my business through good service and reasonable negotiations. had some plug in hybrids in stock. Seemed very interested in getting my business through good service and reasonable negotiations. More
by Jw
Employees Worked With
Kris Richards
November 02, 2019
Another bad experience with this dealership. First bad experience was with my purchase two years ago (previously reviewed) and this is the second bad experience with the Service department. When I showe experience was with my purchase two years ago (previously reviewed) and this is the second bad experience with the Service department. When I showed up today for my appointment at 10:30 I was told I would have to wait at least TWO hours for a simple oil change! The service advisor said there were three jobs ahead of me and only two technicians on Saturday. So why would you book me in at 10:30? I couldn't wait 2+ hours so I left and drove back to Fort saskatchewan (40 km round trip), still needing an oil change and having wasted an hour of my day off. I only go back to this dealership for the VIP oil changes. VIP - HA! :( More
by Regretful buyer
Employees Worked With
Brian Hickey
October 25, 2019
Cheats & Liars Dealer refused to cancel sale of on site vehicle before delivery taken - our unexpected financial issues. Dealer lied bank would not cancel deal when Dealer refused to cancel sale of on site vehicle before delivery taken - our unexpected financial issues. Dealer lied bank would not cancel deal when bank told us they could if dealer would authorize - which dealer refused to do, forcing sale. Dealer then lied they installed paint protect & 3M keeping the $1200 saying it was a package deal - but they only installed undercoating worth $400 max for Elantra GT. Dealer then lied they would cancel extended warranty worth $2000 as allowed in policy. Later found they did not, instead they kept the money. Dealer refused to provide proof of other policies and document for over 8 months, then still refused to send us proof whether they finally refunded the extended warranty - which we still do not have to this day. More
by dano
Employees Worked With
Brian Hickey, Robin Do, Nora Yuen
October 17, 2019
Expensive Every time you come in for a service they try and up-sell you on extra service. If you check your owners manual it states that you do not need servic Every time you come in for a service they try and up-sell you on extra service. If you check your owners manual it states that you do not need services. They are also more expensive then other shops. 40 extra dollars to change tires from summer to winter as compared to tire shops. More
by Customer
Employees Worked With
No specific employee
October 10, 2019
Sales and finance staff were friendly, knowledgeable, helpful and comfortable to deal with!! We would definitely recommend Sherwood Park Hyundai to others in the market for a vehicle! helpful and comfortable to deal with!! We would definitely recommend Sherwood Park Hyundai to others in the market for a vehicle! More
by Catrina
Employees Worked With
Kien Pham, Nora Yuen
October 04, 2019
I just found this rating site. Last winter brought in vehicles twice for airbag recall and because pumping gas takes a very long time because of some kind of airlock problem. Waited for hours at dealersh vehicles twice for airbag recall and because pumping gas takes a very long time because of some kind of airlock problem. Waited for hours at dealership for what was supposed to be a quick service. Airlock problem was not fixed— just the same.after the work was done on it. More
by Hello
Employees Worked With
Glen Roscoe
September 12, 2019
Not Impressed. Too many unnecessary fees. Not impressed with car saleman Sully Khan. My friend and I went to look for a new Hyundai Elantra. We get unnecessary fees added to his bill. Things l Not impressed with car saleman Sully Khan. My friend and I went to look for a new Hyundai Elantra. We get unnecessary fees added to his bill. Things like documentation fees, fees for nitrogen in the tires, security fee. The bill came up to close to $800 in unnecessary fees. I never paid for any fees at Go Auto except for tire tax, air conditioning fee and AMVIC fee. Stay away from Sully Scam. Other sales guys were helpful at Sherwood Hyundai, however my friend decided to purchased his new car elsewhere. More
by JStryker
Employees Worked With
Sully Khan
September 01, 2019
Savy saleman Jordan J. Our salesman Jordan Jodoin was very knowledgeable and polite. He was very patient with us when he went through his check list for the new Santa Fe and Our salesman Jordan Jodoin was very knowledgeable and polite. He was very patient with us when he went through his check list for the new Santa Fe and we were very grateful. More
by John Wispinski
Employees Worked With
Shaun Zarney, Nora Yuen
August 16, 2019
Warranty not honored I brought my Elantra in for service for an issue covered by warranty and the dealer insisted it was not covered. I was within the parameters of time, I brought my Elantra in for service for an issue covered by warranty and the dealer insisted it was not covered. I was within the parameters of time, kilometers and type of repair. There was no concern expressed to the client and just wanted to get paid. THe wrong VIN number was put on the service number and I had to contact Hyundai Canada to get the problem corrected. Hello Crystal, Please forward to your GM or who is appropriate to get reimbursed for this charge. to get reimbursed for this charge. Attached is the service invoice and original sale invoice. The Sherwood Park dealer refused to honor the 100,000 / 5 year warranty and charged me for me two strut assemblies, alignment and ball joint. I only paid this after getting no where on expressing that there was no reason why this work should not be covered under warranty. The cars kilometers and time of ownership we well below the warranty cut offs. I have reviwed the warranty for Hyundai and talked with others dealers, this should have been covered and replaced N/C. I acquiesced at the time as as the dealer representative(s) stated that not replacing these components was a life safety concern. I wish to get reimbursed for this charge as it was covered under OM warranty. NB:The VIN number on the dealer invoice is different than that of the original sale number. More
by Richard
Employees Worked With
Cyrstal
