Sherwood Nissan

DO NOT BUY FROM THIS DEALERSHIP! Worst customer service ever, Andrew the sales manager is a complete liar. Waited over 4 months for a factory ordered car to only be told that the wro Worst customer service ever, Andrew the sales manager is a complete liar. Waited over 4 months for a factory ordered car to only be told that the wrong car was ordered, total BS. Confirmed with previous sales manager that the CORRECT car was ordered, but once it came in for some reason they did not want to sell it to me. I assume they can sell for more than what I signed 4 months ago. Total lack of communication from the get go when I first ordered the car, not a phone call or email to update, getting passed around to all different salesmen, and then lied to. Long story short, DO NOT DEAL WITH THIS DEALERSHIP. I would rather spend more somewhere else than give them a penny. Unbelievable how rude, unprofessional and complete liars they are. A complete waste of my time. Happily got my deposit back and will be shopping elsewhere. I can’t say enough terrible things about this place. I would absolutely give ZERO stars. More

Robin was amazing! Listened to what I wanted and made it happen. I am impressed at his performance and professionalism! He gave amazing service when I went to pick u Listened to what I wanted and made it happen. I am impressed at his performance and professionalism! He gave amazing service when I went to pick up my car. Showed me everything the car had in features. The finance team was great as well! More

After going to 14 different car dealerships in Edmonton, St. Albert, and surrounding area I found a dealership (Sherwook Park Nissan) that treated me with respect and more over the fact that I was NOT just St. Albert, and surrounding area I found a dealership (Sherwook Park Nissan) that treated me with respect and more over the fact that I was NOT just another number. I am EXTREMELY happy with the purchase of my vehicle. Mack Chomin went out of his way to make buying a vehicle less stressful and hassle free. I appreciate professionalism and accurate knowledge of the vehicle that I am purchasing. I received both at Nissan. All my questions were answered in a timely manner even though I knew how busy they they were there. When issues came up, Mack immediately replaced the battery with a new one and made my transition from a SUV to a car so easy. Mack was even patient with my friend Blaine who came with me to ask 1,784 questions. He answered every question to Blaine's satisfaction and approval. We kept Mac at Nissan past working hours and realized he had been there for over 12 hours answering questions. That's dedication. My friend Blaine and his wife Vivian are very protective of me and when we left that day or rather night, Blaine turned to me and said. ' You know Rose...you are not just a number there... you will be a returning customer... and I think you made the right choice in dealerships...' I agree with Blaine. I did a lot of research on car dealerships and I will be a returning customer to Nissan in Sherwood Park for years to come. A big thank you to Mack Chomin and the Sherwood Park Nissan dealership for exceptional service, professionalism and an all around good experience. More

Thomas, Harry and Bill were all very personable and friendly. No pressure. Answered all our questions. The problem we had would be with the service department. When you pay that much for a PDI ins friendly. No pressure. Answered all our questions. The problem we had would be with the service department. When you pay that much for a PDI inspection you wouldn't expect to have the fluid levels for the Engine coolant, the Power Steering below the Min. mark. They should be in the Min. to Max. range. They couldn't even fill the Windshield washer fluid up. For the amount a person pays for a vehicle, I really didn't expect to be sitting in the Service area 2 days after picking it up. More

Gordon was my product advisor and he was great. I would give him 5/5 review for his work. My poor rating is not a reflection on Gordon. It's a reflection on how Sherwood Park Nissan treat (I should rather give him 5/5 review for his work. My poor rating is not a reflection on Gordon. It's a reflection on how Sherwood Park Nissan treat (I should rather say trick) their customer. I recently purchased a Nissan Rogue from Sherwood Park Nissan. Gordon helped me initially and and Sales manager agreed to the price after I showed them that I had an offer from other Dearlship. Then I was transferred to the Finance Manager who started the financing process. He gave me an overview of the add on (voluntary services) item such as Undercoat, Paint Protection, extended warranty etc. As we were going through each add on I said yes to some and no to other services. By the time we were coming to the end of the all the add ons, I show some reservation on the item I said Yes to and told Finance Manager that I don't want them however he still tried to up sale me those services. During the next 10/15 minutes, I kept showing my reservation and Finance Manager kept working on Paperworks submitting to Finance Company etc. At the end Finance Manager told me that he can not take those Voluntary item off since it's been submitted to Finance Company. From what I know, we all can ask for less financing hence Finance amount can be reduced at any time before actual paperwork is signed. So at the end, I was given 2 choices, either take the car with these Voluntary items or walk out of the dealership without Car which I think is VERY DISHONEST. THIS GUYS TRICK BUYER INTO SAYING YES AND HAVE THEM SIGN A PAPERWORK INORDER RUN NUMBERS AND THEN THEY WILL SHOW YOU THAT SAME PAPER SAYING THAT ITS BINDING. I WONT RECOMMEND THIS DEALERSHI. More

Their services, client care, and accountability are horrible!!!!! If you are lucky to buy a car without any problem, great! I bought a brand new car and the emergency brake doesn't work as it should be horrible!!!!! If you are lucky to buy a car without any problem, great! I bought a brand new car and the emergency brake doesn't work as it should be. I ask them to check it out and they did but they said they couldn't do anything, that they are sorry but I have to handle it and then they said they put tape on the camera to help. They put tape to fix my brand new car..........I emailed the sales, service, and branch manager, no one had the courtesy to even reply to me. I went there to complain that my emergency brake doesn't work and they said it's a weather problem. I would like to add that I made this complaint at the beginning of Fall!! there was no snow, just cold weather. Most of my mornings or afternoons my emergency brake doesn't work and no one there cares, they treat me as nonsense and with irony/ sarcasm. Their managers are disrespectful and they don't have an idea what client care means. Do NOT buy your Nissan there! drive a few minutes and buy your car somewhere else. It's worth the drive because they only care about the sale. Horrible client care if you have a problem. More

Gordon went above and beyond to get me acquainted with my new Nissan Kicks. He was very patient and ensure that I understood the features in it. It was such a positive experience that we highly recommend G new Nissan Kicks. He was very patient and ensure that I understood the features in it. It was such a positive experience that we highly recommend Gordon if you need a reliable car! More