Sherwood KIA

Not the best experience in a dealership!! My husband and I had been shopping around, seeing our SUV options out there. We walk in and immediately the salesman acknowledges my husband and I mea My husband and I had been shopping around, seeing our SUV options out there. We walk in and immediately the salesman acknowledges my husband and I mean only my husband. He was very rude to me, like I never even existed. I remember saying to my husband, umm im the one he should be trying to sell this to, as im the one making the payments, I almost felt like just walking out right then. They sit down to chat, I walk around checking out the sorrento that was on display, they are trying to then talk to me from in the vehicle trying to get info out of me. I yell back can i have a minute and see if im even interested in this. Blood boiling at this point. I go sit down to where they are talking, salesman kept talking straight to my husband like I wasnt even there and asking him about his wife. My husband would then ask me the same question, trying to be friendly but Hello, I have a name but you never even shook my hand and offered your name. He wouldnt even look at me. Anyway, We went on to see color options, you could only get black or white in the 2018. So i cant get any other fun color?? I could only get another color in the 2019 model and it was cheaper. How does that work?! But then we find out in the end after talking to the manager who yes was very straight forward, which i liked. Gave good pointers of why other dealerships say things, like throw ins, then theres extra money. But that the interest rate was 4%, on the 2019. which every where else I had shopped around was 0%. That was a major turn off. We asked them to crunch numbers, just to get an idea, but the manager refused unless we were buying right then and there because she would give me what i owed for my current vehicle. I said nope, i am looking at making my final decision tomorrow but i need to get numbers and sleep on it. She said come back tomorrow and ill give you the best offer but you have to purchase the vehicle. Umm what? Ok, well then i have nothing to sleep on cause I kind of need to know how much money we were looking at here. I got numbers from every other dealership. I didnt just plan to waste 2 hours of my evening to not include some sort of figures here. Ball park? Something? Anything? She went on to say the rates change weekly, etc cant give you numbers unless you are buying right here right now. I just finished to tell you I was making my decision tomorrow morning. The rate is not changing over night, in the same exact month. We left and never looked back. To bad too cause I really enjoyed my test drive, could really have seen myself in the sorrento. But I definatly love my decision I made and happily drove away with my hyundai santa fe the very next day! now that dealership exceeded our expectations in every way! More

Customer service didn’t stop after I bought the vehicle I bought a Sorento in May 2017 from Scott at Sherwood Kia. He was great and answered all my questions, made the process easy and painless. After abo I bought a Sorento in May 2017 from Scott at Sherwood Kia. He was great and answered all my questions, made the process easy and painless. After about 6 months I had a few issues with the vehicle and the service. There was a problem with the paint and some major miscommunications with the service department. I took my concerns to the sales manager and Leland contacted me immediately and went above and beyond to make sure I was happy. He actually put me in a 2018 Sorento ( cause I love the vehicle) with a better finance plan then I had before. I definitely recommend purchasing a vehicle from Sherwood Kia. Scott and Leland were fantastic. More

Greasy Used Car Sales, Deceptive Practices If you like dishonest used car salesmen that will say anything to get the sale and then lie and change their story to charge you more, then this is th If you like dishonest used car salesmen that will say anything to get the sale and then lie and change their story to charge you more, then this is the place for you. Stay away, or at least keep your wallet close. More

Great service as usual. Was early for appointment, and they were able to take vehicle in right away. Thus, work was completed earlier than expected. Also provided complimen Was early for appointment, and they were able to take vehicle in right away. Thus, work was completed earlier than expected. Also provided complimentary vehicle wash which was appreciated. More

Amazing Alex the car dealer was excellent! He was very honest hard working with no high pressure sales tactics. Kim Dealership manager was outgoing great a Alex the car dealer was excellent! He was very honest hard working with no high pressure sales tactics. Kim Dealership manager was outgoing great attitude made sure things went smooth. Cat in financing was hard working with a great sense of humor , never had issues contacting her or anyone on the team. I’d buy another vehicle from them in a heartbeat. I highly recommend that you check out Sherwood Park Kia if you need a new or used vehicle. Great experience I have nothing negative to say about Sherwood Park Kia and the team. From Mike Gesy & Ben Logan More

Excellent Service from Dayna Gerling Dayna Gerling was excellent to,deal with and he listened to what I was looking for both in a vehicle and price. Superior service! No pressure just Dayna Gerling was excellent to,deal with and he listened to what I was looking for both in a vehicle and price. Superior service! No pressure just very helpful and found us exactly what we were looking for and within our budget! He went above and beyond in helping with the purchase of the vehicle and I would not hesitate to work with Dayna again. I would definitely recommend that if you are in the market for a new or used vehicle to contact Dayna because you won't be disappointed! Lesa (Grande Prairie,AB) More

Dayna at Sherwood Kia was great to deal with I bought a previously owned vehicle from Sherwood Kia. I was very happy with my experience at Sherwood Kia. I felt Dayna treated me fairly and was h I bought a previously owned vehicle from Sherwood Kia. I was very happy with my experience at Sherwood Kia. I felt Dayna treated me fairly and was honest. I would call on him again when I'm in the market for another vehicle. More

Terrible Product, Dishonest Service and Sales My husband and I recently bought a 2018 Kia Sportage from Sherwood Kia and have been extremely disappointed from the level of service we have received My husband and I recently bought a 2018 Kia Sportage from Sherwood Kia and have been extremely disappointed from the level of service we have received. We purchased the vehicle on November 10th and picked it up the next day after getting our undercoating and rust done. Our sales person, Bruce was incredible and very friendly. He made us feel comfortable and was sure to go through everything with us before purchasing the Sportage. He was very personable and always made sure we had coffee and snacks. We enjoyed the short time we had with our brand new vehicle until problem after problem started occurring. Initially, we were told by Bruce and Kim who is the Sales Manager that because my father in law had recommended us to Kia, that he would get $200. Once we bought the vehicle, we reminded Bruce of this and he told us that he should be getting it within 3 days. When we returned during our first issue with our vehicle, we brought our father in law with us and asked again where his $200 was. Bruce said he would go check with Kim and that we should have received it by now. Kim's response to this was, "I ended up taking the $200 off of your vehicle." It was pretty clear that this was a cop out because the $200 did NOT get taken off our price and she should NOT have the right to make that decision for us where that $200 ends up. We were told that he would get the $200 for recommendation. She clearly made that up to get out of it which is very dishonest on her part. Our first problem with the vehicle itself occurred on December 4th with our alarm. I went out to the vehicle and just hit the unlock button and the alarm went off. I couldn't open any of the doors for about a minute and finally the driver door allowed me in. The alarm went off repeatedly for a long while and once it stopped, we called Sherwood Kia immediately. When I called, I was told that I would be directed to someone in Parts who would know what the issue was. When no one was available to speak to us, the gentleman said someone would call us back from Parts as soon as they were available. When they called back, we were informed that it sounds like our battery was completely dead and that they wanted to send someone over to boost. We mentioned that we had our car in a heated garage and it's brand new with only 1046k's. The gentleman I talked to then said, "Well I'm NOT from Parts, so I don't know what else to tell you. We will send someone over to boost." We knew that our vehicle did not just need a boost, but that there was an even bigger issue with it. Once the guys came over, they boosted it and we drove it to Sherwood Kia. This is when we found out that it apparently had something to do with the radio draining the battery and we left our vehicle overnight with them. When we returned, they told us to take the vehicle home and that whenever it was in park to remove the fuse that connected to our radio so it wouldn't drain the battery. We should not have to do this with a brand new vehicle. We encountered the same issue exactly a week later on the 11th when our battery completely died. At this point we were growing very tired of having to call and go in just to be told it's a dead battery again. This is the first time we have bought a new vehicle and we felt really taken advantage of at this point making payments on a vehicle we have barely been able to use. Once again, someone had to come boost us and they took our vehicle to the dealership to be looked at. This is when we wanted to talk to Kim about some sort of compensation for all the issues we have had. When I called, Kim was actually away for the week and Leeland was taking her place. I asked to speak to him and voiced our frustrations. I called at about 4:30pm and was told by him that he was, "Just entering a meeting about your 2018 Kia Sportage" and that he would call us right back as soon as he knows more. We waited the rest of the evening for his call and he never got back to us, talk about customer service! Before we went in the next day, I called Kia Canada to see if there was any way we could get a full refund of our deposit and just return the vehicle because at this point we want nothing to do with Kia. They said that it is up to the dealership that we bought it from. We went in and spoke directly with Leeland and mentioned that we were very upset that we never got back to us. We would rather have someone communicate with us, good or bad, rather than not communicate with us at all. He blamed it on the Holidays and that it's getting busy. We asked about some sort of compensation and he said it was impossible and blamed us wanting to return it on buyer's remorse. Leeland also mentioned that he would keep us in the loop about our vehicle. How are we supposed to trust that if he can't even call us back? We then sat for about an hour while he entered into another meeting about the Sportage. Bruce saw us and asked why we were coming in so often and we explained that we are still going through the same issue. This is when he told us he actually did his homework and read up on Kia's policies and that if anything like this happens in the first 6 months that they should give us a new vehicle. After Leeland returned, he sent us over to Ivan in Parts who is the only other person who actually cared about our situation other than Bruce. Ivan explained that he called and created a case file with Kia Canada because they are finding that not all, but every few 2018 Kia Sportages' batteries are draining. He apologized profusely and mentioned that they are trying to track down the issue the best that they can. We mentioned that we were going out of town to a funeral that weekend and needed a reliable vehicle. He got on the phone with Enterprise and got us into a rental, however we were told that we would have to cover insurance. We were initially asked to submit a claim under our own insurance for Loss of Use. Obviously this isn't a valid claim because it's a manufacture error and would have driven our rates up. After explaining to Ivan that such a claim is an impossibility, he agreed to let Kia cover the insurance because we would not be in a rental if our vehicle was working. Ivan called us a week later to see how we were doing and offered us the options to either return the rental and take our vehicle home with none of the issues resolved or to stay in the rental. We agreed that the rental is a lot more reliable and that we are comfortable driving that, so he extended it for us. We have now had our Sportage stuck in the maintenance shop at Sherwood Kia and the rental for a month and there have still been absolutely no solutions to our issue. We have been kept in the dark and are absolutely fed up with having to make payments on a vehicle we are not even using. Kim and Leeland have not checked in with us once to see how we are and seem to just be after our money. For the majority of our experience at Kia, we have received dishonest service from the management. It is very unfortunate to have to write such a horrible review, but I know that I would not want anyone else to have to go through what we have. We absolutely do not recommend anyone to go buy a vehicle from them! If we had our choice, we would want to get our money back and never deal with this dealership ever again. More

Awesome sales person I have met Tom. Braid he was so friendly strait to the point, he gave good service. I can say the whole team was so helfull. it's the dealer meets yo I have met Tom. Braid he was so friendly strait to the point, he gave good service. I can say the whole team was so helfull. it's the dealer meets your needs More

very good the only problem was the spare tire was not in the car when we picked it up. There seemed to be some confusion over that,but it got straightened out the only problem was the spare tire was not in the car when we picked it up. There seemed to be some confusion over that,but it got straightened out More