Sherwood KIA

This dealership service department is terrible to deal with. Anytime that we have a need for parts or questions, They are terribly disorganized and are often not giving us accurate information. Recently w with. Anytime that we have a need for parts or questions, They are terribly disorganized and are often not giving us accurate information. Recently we had to drive a two hour round-trip because they didn’t give us the proper parts. They now do not want to compensate the wear and tear time and gas money that it cost for me to turn around and do another two hour round trip. It also required me leaving a family event. The level of disrespect at this dealership has for people is absolutely stunning There was a couple there that loves almost 3 hours away from the dealership itself. The service department did not bother to mention that they close at two on Saturdays. They drove a six hour round-trip and had to wait for the service department person to come back just so they can get their part so that they wouldn’t have to do another six hour round-trip. This dealership does not care about customer service nor does it care about stepping up to fix their mistakes appropriately. Buyer beware - if you want to use Kia I would go to the West End. They’re phenomenal to deal with up there. I am now at a point that I need to escalate this up to provincial authorities just to have things addressed and dealt with appropriately. Very disappointed. More

Bashar and Sas were exceptional to deal with in sales. They both made us feel welcome when we finally decided on a vehicle from Sherwood Kia. The experience was amazing. Shawna in finance was so amazing s They both made us feel welcome when we finally decided on a vehicle from Sherwood Kia. The experience was amazing. Shawna in finance was so amazing she made us feel so comfortable she took care of everything very professionally we were very impressed. We do give a 5 star rating for Sherwood Kia. More

Heartbreaking Experience –Stay Away from Sherwood Kia! I honestly don’t even know where to begin. I thought buying my 2021 Audi A5 from Sherwood Kia would be exciting — instead, it turned into one of t I honestly don’t even know where to begin. I thought buying my 2021 Audi A5 from Sherwood Kia would be exciting — instead, it turned into one of the most frustrating and disappointing experiences I’ve ever had. When you’re in the showroom, they’re all smiles and sweet talk. They treat you like royalty before the sale. You feel like you’re in good hands… until the moment they cash your cheque. After that? You’re on your own. Right after the purchase, I noticed an issue with the tire pressure. I was reassured that it would be fixed properly. But guess what? They didn’t fix anything. They just topped off the air and handed the car back, hoping I wouldn’t notice. When the problem came back again — as expected — I tried contacting them. I called multiple times over almost a week, and every time I was told, “Someone will get back to you.” Not once did they follow through. When I finally did get someone to talk to me, they had the Confidence to suggest that I might have driven over a nail or something — as if I’m the problem. Completely ignoring the fact that the issue was there from the start and they promised to fix it. Zero accountability. Zero integrity. Even the sales manager couldn’t be bothered to return a single message. It’s like once you drive off the lot, you’re no longer worth their time. You’re just another number. This isn’t just bad customer service — it’s straight-up disrespectful. I trusted them, and they made me feel like a fool for doing so. If you value honesty, reliability, or basic human decency, do NOT buy from Sherwood Kia More

Brooklyn did an excellent job helping me navigate vehicle purchasing from another city! She encouraged me to check out all my options and never pressured me to sign! After the car was driven out to me she ma purchasing from another city! She encouraged me to check out all my options and never pressured me to sign! After the car was driven out to me she made sure I clearly understood all the features and things. Would 100% recommend Brooklyn and Sherwood Kia More

AL Valani was a great help and had great service. I live my new truck! He worked hard to find what I was looking for. I live my new truck! He worked hard to find what I was looking for. More

I had an unexpected financial issue come up recently, and the team at KIA Sherwood Park truly went above and beyond to help me out. I can’t thank Manny and Amin enough for their understanding, support, and g the team at KIA Sherwood Park truly went above and beyond to help me out. I can’t thank Manny and Amin enough for their understanding, support, and genuine effort to make sure I didn’t lose out financially. They treated me with kindness and respect during a tough time, and made a difficult situation so much easier to handle. It’s rare to find that level of care and integrity in business these days. I’ll definitely be coming back once everything is sorted on my end. Highly recommend this dealership—not just for cars, but for real, honest service More

The customer service was amazing specialy the sales person Name Bashar was help fulli l am very happy by the service. Deffenetly I recomrd for all my friends. Keep the good work person Name Bashar was help fulli l am very happy by the service. Deffenetly I recomrd for all my friends. Keep the good work More

My husband just bought a Niro wave Ev. Kia # 7 from sherwood Kia Amin our sales rep very friendly and 10 out of 10 for his knowledge and service. Itwill be a little while before our nex Kia # 7 from sherwood Kia Amin our sales rep very friendly and 10 out of 10 for his knowledge and service. Itwill be a little while before our next new vehicle , be assured we will recommend, sherwood Kia to all looking for a new vehicle. Thank you again Amin for the great service More

I have a lot of trepidation about new car shopping, however Nathan made the process very comfortable and smooth providing providing helpful, honest and factual information. I think it helps when you h however Nathan made the process very comfortable and smooth providing providing helpful, honest and factual information. I think it helps when you have a solid idea about what you are looking for, Would hightly recommend seeing Nathan if you are contemplating a new Kia car purchase. Nathan has also since spent additional time to help me in particular with the infotainment features. More