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Sherwood Ford

Sherwood Park, AB

4.6
3,957 Reviews

2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,957 Reviews of Sherwood Ford

December 13, 2021

Fast and efficient service. The dealership staff (Mike Wiggins) were all excellent and knew what I wanted and honestly dealt fair with me. Would recommend . Happy holidays sherwood ford! More

by Adam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wiggins
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review, enjoy your new to you F-150! Chris Suvanto General Sales Manager

December 13, 2021

We’re very sorry that we purchased our new suv from Ford. The service department is in their own world. Even though you only asked for an oil change and something else be checked….they tell you what you wa More

by ritarr
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Reception
Dec 13, 2021 -

Sherwood Ford responded

Thank you Rita for taking time out of your morning to leave us a review after your husband just dropped off your Ford SUV for the booked service appointment. We value our guests feedback, and we rely on hearing from you to ensure you’re taken care of right. We sincerely apologize for any inconvenience we may have caused you Rita. We’ve spoken to the Service Specialist and Service Manager about your complaint, and wish to convey our concern with your experience. The Service department helps our customers by serving them. We would be remiss without properly informing our guests of the services available, such as those your SUV has had performed previously, like “The Works Package.” Based on your service history with our Service Center last February when your SUV had The Works Package, we simply offered it to you again, but are quite happy to accommodate your request for an oil and filter only. Did you know The Works is $11 dollars more than an oil and filter change? By way of information, The Works Package includes not just oil and filter, but the technician goes through a comprehensive inspection checklist of up to 83-points to ensure your vehicle is in top condition since we last inspected it. It also includes a tire rotation and a vehicle report card so you know with full transparency the current condition and any potential concerns to be aware of down the road. It’s not common that we get a request to honour a discount coupon from an email in 2020 for 10% off an oil change, but we most certainly are happy to do so for you to help save money. To also help, we pay for the UBER driver to pickup your husband at the dealership and take him home while we service the vehicle today. The dealership is ALWAYS the pickup-point and drop-off is the customers address. Sorry, but we cannot manage the UBER drivers decision to go to your home first. We’ll be sure to address the other service concerns today that was approved to be diagnosed. Should you wish to discuss your concerns while your vehicle is in the shop right now, please contact our Service Manager Damon Egan at (780) 449-8040. Thanks Rita and have a great day!

December 12, 2021

With Grant he is straight forward. If he doesn’t know rhe answer to your question he tells you and he will find out. No pressure sales and very upbeat. More

by Gartek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Shaw
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the positive feedback! Chris Suvanto General Sales Manager

December 12, 2021

Grant was very patient and not high pressure, with us a we completed our purchase. would recommend Grant to anyone looking to purchase. More

by chomchuk
Recommend Dealer
Yes
Employees Worked With
Grant Shaw
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review and continued support! Chris Suvanto General Sales Manager

December 12, 2021

Aleksey and the staff at Sherwood Ford provided us with phenomenal service and expert advice to help me make the right decision on my new vehicle! The staff is friendly, helpful and really quick to respond More

by vjbitonti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurtis Hicks, Kris Hicks, Ali Bhojani, Esky Habtegebreal, Tyler Kick, Cory Ostafichuk, Aleksey Pinchuk
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review, enjoy your new Escape! Chris Suvanto General Sales Manager

December 11, 2021

Easy to deal with, straight forward clean and organized, everyone was helpful respectful, would buy again More

by Jamesranson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kick, Mark Wilkins
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review! Chris Suvanto General Sales Manager

December 11, 2021

I traded a vehicle in for a new Ford Explorer at Sherwood Ford in June 2021. Grant Shaw was the product specialist that I dealt with. Following are my comments: - No heavy pressure to buy, just go More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Shaw
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review! Chris Suvanto General Sales Manager

December 10, 2021

Had the pleasure of dealing with Grant at Sherwood Ford when purchasing a new F150. He was very patient with us, went through all the options, and gave us ample time to figure things out with no sales pres More

by Todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Shaw
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

December 10, 2021

I always deal with Grant when I'm looking for a new ride! He knows what I want, and I get the deal I am looking for! More

by Gskarland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Shaw
Dec 29, 2021 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

December 09, 2021

I really liked the excellent service, I think that my next car will be bought there, and of course I will recommend it to my friends) More

by Zaven. AVAGIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksey Pinchuk
Dec 09, 2021 -

Sherwood Ford responded

Thanks for the great review; we hope that you enjoy your new Ranger! Chris Suvanto General Sales Manager

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