Sherwood Ford

Great car buying experience! I was pleasantly surprised when I went in to Sherwood Ford on a rainy Canada Day, and was immediately welcomed by Noel. I was greatly appreciative of I was pleasantly surprised when I went in to Sherwood Ford on a rainy Canada Day, and was immediately welcomed by Noel. I was greatly appreciative of the friendly and pressure free sales and finance team. I love my 2018 Edge Sport and I received a fair trade in value for my 2013 Ford Escape!! More

Fast, Friendly and Fair! Had a great experience at Sherwood Ford dealing with Wally and the sales team. I knew what I wanted and they worked with me on finding a deal that I w Had a great experience at Sherwood Ford dealing with Wally and the sales team. I knew what I wanted and they worked with me on finding a deal that I was very happy with. No wasted time either. I’ll send my friends and family if they are in the market for a new or used Ford! More

My dream car I have been dreaming about owning a Shelby for years, first the GT500 and then the GT350. This year my dream became reality and Jordan made the whole I have been dreaming about owning a Shelby for years, first the GT500 and then the GT350. This year my dream became reality and Jordan made the whole process easy and very enjoyable. I really appreciated his enthusiasm and excitement for me. It made it that much more memorable. Thanks a lot Jordan, much appreciated! More

Great Experience! My 2nd vehicle purchase at Sherwood Ford and Wally Denny brings the "value add" you should expect when buying a vehicle. Wally is about the relationsh My 2nd vehicle purchase at Sherwood Ford and Wally Denny brings the "value add" you should expect when buying a vehicle. Wally is about the relationship/ partnership for the long term and not just about getting the sale. Great experience! More

Down to a T I have travelled over 10 hours to purchase many vehicles from Esky in sales at Sherwood Park Ford. This man has taken care of us for over 5 years and I have travelled over 10 hours to purchase many vehicles from Esky in sales at Sherwood Park Ford. This man has taken care of us for over 5 years and reaches out always just to say hello! Haelee in finance has been most recently helped us with our 5th vehicle and made this one a quick delight having everything ready knowing I was in a time crunch and needed to get back on the road home! She has taken great care of all our finance and warranty needs! They are both more like family now and we wouldnt shop anywhere else. Best sales, services and experience youll ever have!! More

Excellent ! Great experience overall, Matt listened to what I wanted to achieve with my vehicle trade in and got the job done ! And unlike other dealerships, we w Great experience overall, Matt listened to what I wanted to achieve with my vehicle trade in and got the job done ! And unlike other dealerships, we worked together on a deal without making it feel pressured or rushed, which made the buying experience enjoyable. More

TERRIBLE thanks to the salesperson By far the worst sales experience of my life thanks to Monica Townsend. I went in to trade my truck, which was no longer serving our growing families By far the worst sales experience of my life thanks to Monica Townsend. I went in to trade my truck, which was no longer serving our growing families needs, for a mini van. All was good before and during the sale. THREE days after bringing the van home it failed to start and the key would not release from the ignition. I phoned Monica and was advised by her to tow it back to the shop that evening and they would take a look and repair it the following day. The tow truck driver had the same issue with the van failing to start. I was under the impression I would be receiving a call from someone to fill me in on the progress of the van. It was by 5:30pm that evening I decided to phone Monica myself and that’s when things took a turn for the worst. Monica said they were able to start the van up no problem and drive it, clearly they didn’t believe that there was any issue with the van. I assured her the tow truck driver could back me up to the fact it didn’t start. And than the real confusion starts, to what should have been a very straight forward interaction. She went from saying that the techs were working on the van and then suddenly the techs seemed to not be there and went home for the day. She informed me a short time later that the van was “fixed” yet when asked what was done to it she could not produce an answer. She claimed to not have access to any records of what the techs did to the van, but could only tell me that the van was operable and repaired. She was very insistent that the van be dropped off to me but couldn’t at that time supply any type of paper work stating what was “fixed”. I refused to take the van back and told her I could wait until Monday when the techs were back and the mystery repair could than be revealed. She had very empty and vague responses at that point and could only reply back with “perfect” and “a hundred percent” which made no sense in the context of our conversation. Monday early afternoon Monica called me to say the van was fixed and good to go. Although still not able to tell me on the phone what was fixed and that I could not personally talk to a service tech. She said that when we come to the dealership to pick the van up we would then be informed as to what was done. I immediately asked to speak to the Vice President and was told she would get him to call me. I found out that afternoon that Monica couldn’t give me an answer because NOTHING was done to the van. She is the reason people dislike salespeople. She has zero integrity and there is not a genuine bone in her body. She took what should have been an enjoyable experience for my family and a new beginning and turned it in to a horrible stressful event. Drop the excuses Monica and show some genuine respect and you will get better results. I still don’t have a van. There has been a complaint filed with AMVIC as well as the Better Business Bureau to hopefully resolve this issue. Since dealing with the President himself there seems to actually be some truth telling and solution finding so I am hopeful. I DO NOT recommend Monica as a salesperson. The day we left the dealership with the van Monica reminded me a few times to go online and write a review so here it is. More

Good experience buying used truck I purchased a used Dodge Ram from Sherwood Ford. The staff was friendly and helped me purchase a specific truck I found on a 3rd party website. The Pr I purchased a used Dodge Ram from Sherwood Ford. The staff was friendly and helped me purchase a specific truck I found on a 3rd party website. The Process was quick and easy and they accommodated some of my requests as best they could. I definitely would go back for my next vehicle purchase. More

Used Car Purchase My experience with Sherwood Ford was first class! Noel, my salesman, was very knowledgeable and provided all the information I needed to make an infor My experience with Sherwood Ford was first class! Noel, my salesman, was very knowledgeable and provided all the information I needed to make an informed purchase. I enjoyed the relaxed atmosphere of the entire process. More

Excellent customer service Purchasing my new truck from Sherwood Ford was a great experience. Scott was honest and knowledgeable, and he made the whole process easy. I would r Purchasing my new truck from Sherwood Ford was a great experience. Scott was honest and knowledgeable, and he made the whole process easy. I would recommend this dealership to anyone. More