Sherwood Chevrolet

This is specifically for the service department. I want to commend the staff, especially Tatum, for her exceptional kindness and knowledge that helped solve a vehicle issue that appeared suddenly. T I want to commend the staff, especially Tatum, for her exceptional kindness and knowledge that helped solve a vehicle issue that appeared suddenly. The team worked hard to get our vehicle looked at immediately and performed the repair quickly. High recoomend this caring, efficient team. More

I do not recommend the service department. I bought my car in August and had my tires changed in October after only doing in-town driving. I went to put my summer tires back on and they are t I bought my car in August and had my tires changed in October after only doing in-town driving. I went to put my summer tires back on and they are trying to convince me that the previous 5/32 changed to a 1/52 because I didn't get my tires rotated in the 2 months from purchase to tire change. Either I am being lied to now or I was lied to in my pre-purchase report. Either way, I will not get any more work done here. More

I had an awful experience with the body shop here. My car was stolen in November 2024. For the first two weeks, they lost track of my vehicle and didn't know where it was. They promised me calls back My car was stolen in November 2024. For the first two weeks, they lost track of my vehicle and didn't know where it was. They promised me calls back with updates and never did call me back. My vehicle was there for three months without them giving me any kind of courtesy car. I finally got a courtesy car for the last month and a half my vehicle was there. It was incredibly slow, incredibly disorganized, and the team there didn't seem to know what was going on. I was incredibly disappointed with this service and I will never recommend for anyone to take their vehicles here. More

The visit to Sherwood service was a very big deception. Was there to fix the navigation system, to replace one wheel stud and the reset the TPMS sensor. (All under the car warranty). They want to charge m Was there to fix the navigation system, to replace one wheel stud and the reset the TPMS sensor. (All under the car warranty). They want to charge me with 1.1h *179$/h (196.9$) for replacing that stud, what is outrageous amount. For the same thing I had an offer from KAL TIRE with 30 min labor (74$) but I preferred to go with Sherwood Chevrolet. Very big mistake! They kept my car 24 hours for fixing the navigation issues (actually they are replacing the sd card), I called them three times but nobody called me back! When I come today to pick up my car I saw that they didn’t reset the tpms sensor! I will never return at this service! I not recommend! Poor service and very poor customer service experience. More

Took my Bev Cruize in for an oil change. I have done this for 10 years. They unraveled my block heater cord and flung it over the left fender and slamec the engine hood down which resulted I have done this for 10 years. They unraveled my block heater cord and flung it over the left fender and slamec the engine hood down which resulted in some damage to the cord. I have never had reason to use the block heater, so the cord was neatly in its original place. I phoned to get it placed back in its original place but were not able to succeed. I was told that if I wanted it replaced that I would have to pay to fix it. They damaged my property and I need to pay for it!!!! No accountability or respect shown to the customer. If I need to plug it in, will it result in a fire due to the damage? Yes, they did call me to discuss the problem, but it’s like it’s your word against ours! I will never again bring my car there for service again. More

I took my 2015 Chev Cruze car into Sherwood service at 8:00 Monday morning and spoke with service advisor Kyle Ryland with concern for a small fuel leak in engine compartment. By noon I knew the problem w 8:00 Monday morning and spoke with service advisor Kyle Ryland with concern for a small fuel leak in engine compartment. By noon I knew the problem was a leak at the fuel regulator and that the parts needed were in Cincinnati and could take 10 days to arrive. Parts and labor were quoted at $1250. Kyle and I discussed me paying for overnight delivery, parts department checked it out and the cost was $50. I okayed it. The parts were delivered on Tuesday and at 9:30 Wednesday morning Kyle called me to say the repairs were completed and I could pick up my car. The repair invoice was for $1000 instead of $1250 plus $50 shipping. The explanation was that the repair went quickly. I am an "extremely happy" customer. That is the kind of service I am accustomed to at Sherwood Chev. Kyle kept me informed throughout, arranged transportation for me as needed to and from the dealership and was completely helpful, efficient and effective. Thank you, all who were part of that whole process. More

A great place to go if you feel like paying triple and still having the problem not fixed. Last time my truck was in from 8am-11:30am and they charged me $600 in labor. still having the problem not fixed. Last time my truck was in from 8am-11:30am and they charged me $600 in labor. More

Had my truck in prior to the extended warranty I purchased expiring, and asked them to check everything that could be covered under warranty. I expressed specific concerns I had about transmission n purchased expiring, and asked them to check everything that could be covered under warranty. I expressed specific concerns I had about transmission noises and feeling (which they noted my concern on their diagnostic form) and of course being it wasn't throwing a code, a quick test drive and they said it seems fine. Couple months go by and my transmission goes. I get it towed to Sherwood thinking that because of my concerns expressed when I took it in for diagnostic that they would somewhat honor the extended warranty even though it had now expired. They offered a 25% discount for "loyalty" program because I had initially purchased the extended warranty. I agreed, however, the first replacement transmission sent out by GM turned out to be faulty when they tested it, so they had to get GM to send out a second transmission which took an ADDITIONAL 5 WEEKS to come in. I understand the way supply chain issues are right now but it's not my fault that the first replacement transmission GM sent was faulty and I travel for work a lot. When my truck gets done they tell me I can submit a claim with GM Canada for reimbursement for the rental vehicle expenses I had accumulated over the additional 5 week timeline that it took for the second transmission to come in. I create the claim with GM Canada, who subsequently sends the claim back to Sherwood to deal with, who informs me that they were not reimbursing me for any rental vehicle expenses because I didn't have valid extended warranty that would have covered those expenses and in basic terms told me they did me enough of a favor by giving me the initial 25% off. I would speculate that GM Canada would have covered the cost of the technicians time that they spent working on the first faulty transmission they had sent out. This "valued" customer will be taking his value elsewhere from now on. More

They quoted me the wrong price told me it would be 1 hour 4 1/2 hours later they said it was done with wheel alignment but the steering wheel is crooked. No professionalism. 4 1/2 hours later they said it was done with wheel alignment but the steering wheel is crooked. No professionalism. More

I visited this dealership today for extended warranty service on my 2011 Chevrolet Impala. I made the appointment just yesterday. My problem was some common error messsages that just recently appeared on service on my 2011 Chevrolet Impala. I made the appointment just yesterday. My problem was some common error messsages that just recently appeared on the dash instrument display as well as the check engine symbol. For the record the messages were"reduced engine power", and "service the stabiltrac", as well as "service the traction control", and the check engine symbol. I had previously phoned GM customer service ( 1-800-263-3777) and told them my problem. GM Customer Service was very understanding and informed me that my warranty was extended to 10 years and there would be no charge for the repair of this problem. Sherwood Chev repaired my problem by replacing the accelerator pedal assembly. Sherwood Chev also paid for my ride home, and later a ride back to the dealership to pick up my repaired vehicle,( very much appreciated). My repair bill for the total job was $0.00, they did not even charge for doing the diagnostic test. GM customer service said I may have to pay for the diagnostic. Needless to say I am very happy with the service I received today at Sherwood Chev, and would highly recommend taking your vehicle to this GM dealership. More