Sherwood Buick GMC

I recently purchased a NISSAN MURANO from PETERSEN BUICK GMC. I found the ad on line,sent anE-mail and had a reply very shortly.I dealt with CHRISTIAN DAVEY.From the first meeting with CHRISTIAN till I drov GMC. I found the ad on line,sent anE-mail and had a reply very shortly.I dealt with CHRISTIAN DAVEY.From the first meeting with CHRISTIAN till I drove away with the MURANO,the service was above and beyond.The vehicle was gassed up,detailed and ready to go.Very friendly staff,from the sales dept. to the finance dept. TWO THUMBS UP! More

It is my first buy, so I trusted them to check the car, I found out few days after that there is no spare key (2011 car) and that the engine need a tune up, and new spark plugs ($350 worth of work) and there found out few days after that there is no spare key (2011 car) and that the engine need a tune up, and new spark plugs ($350 worth of work) and there is noises from the back of the car like it starts to break I think who ever check the car before the sell did a bad job. I send all of my friends to a different dealer Will not work with them againb More

I decided to purchase a used vehicle and Adam contacted me with a few vehicles he thought would be of interest to me. I picked out a used GMC Avalanche SS that was beautiful! Adam gave me an incredible d me with a few vehicles he thought would be of interest to me. I picked out a used GMC Avalanche SS that was beautiful! Adam gave me an incredible deal on the cost of the vehicle and I could not say no. We were put in touch with the finance department and had the deal done in a day. I have shared with coworkers and friends the incredible deal we received from Adam and they can't believe it. I highly recommend Adam and Peterson to anyone who is looking for a new or used vehicle. More

Ferid is an excellent salesperson which is courteous and friendly. He got what we wanted fast and surprised us that it didn't take long at all to find what we wanted. Kevin in finance made the transaction g friendly. He got what we wanted fast and surprised us that it didn't take long at all to find what we wanted. Kevin in finance made the transaction go smooth and we will always recommend anyone to this dealership. Thanks again Guys! More

I had service work done on my truck and initially had some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got i some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got involved and layed out a course of action to isolate the problem and to have it fixed. Derek's resolution of the problem was quick and exceded my expectations on how it was handled. I am very pleased with final outcome. More

I have three company vehicles, all GM products and the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the necessary service and I know that no unnecessary work is being done and I am receiving quality service and the best possible price. It has always been very simple to get in for service and the staff has been responsive. We also just bought a used Chevrolet from Petersen on Derek's recommendation as he knows what are needs are and when I mentioned we would need another truck he located this one and provided a link to the sales department to complete the deal. I am very happy with the service at Petersen and would not hesistate to recommend it to anyone. More

I must say that I cannot say enough about Derek and his team at this service center. Originally I had some issues with some previous service work and subsequently some more work required to make good an is team at this service center. Originally I had some issues with some previous service work and subsequently some more work required to make good an issue not previously fixed, but after sitting down and having a discussion with Derek about it he saw my point about the inaccuracies and made good on the costs for the repairs. Without a doubt Derek exceeded my expectations and delivered an honest and more than fair deal. As owner of my construction company, I am responsible for the future spending decisions and as a result of how my situation was handled this past week I will be recommending that our company purchase its vehicle replacements from this dealership. I have been waiting for the new 2015 GMC HD 2500 to come on the market to replace my 2007. I look forward to seeing this new truck next time I am at Peterson!! Our project manager requires a new vehicle and we have been considering the new GMC Acadia Denali for him. Thanks Derek, GREAT job!! Sincerely, Steven G Blue, President GCCI Canada / GCCI USA Group of companies More

I took our car in for an oil change and mentioned that there was an oil leak which I believed was from the drain plug from the last oil change and asked them to look it assuming that removing and replacin there was an oil leak which I believed was from the drain plug from the last oil change and asked them to look it assuming that removing and replacing the drain plug properly was a normal part of an oil change. I was later called and informed that the oil pan gasket and pick up tube gaskets needed to be replaced at a cost of $880 and further that the left front hub bearing needed replacing at a cost of $577. I asked for and received an email of estimate. On review I declined to have any work as the cost seemed excessive and I was not convinced that the work was actually required. I went to pick up the car the next day and was presented with a bill for $91.18 including labour of $74.38, shop materials of $9.67 and envionmental administration of $2.46. This was $36 more than the original oil change was to cost which was not done. Obviously I was not happy as I had not authorized any work and none was done other than look under the vehicle. I could not imagine how that could have required shop materials or environmental charges. I protested the bill. I was informed that as a techician had looked at it, I was required to pay. I did so under protest to retrieve my vehicle and left. This seems like piracy and very poor business practice. When the car was brought around it had greasy hand prints on a few locations around the hood even though no work had been authorized which required anyone to open the hood. This also seems poor business practice. I am not happy. I believe I was taken advantage of. We purchased the vehicle from Petersen's and used to be on very good terms with Al Petersen the previous owner and certainly never expected this treatment from this local business. I am also not done. I will be contacting the President, the Better Business Bureau, the Sherwood Park Chamber of Commerce and GM Canada. More

Service was more then expected, after dealing with other dealerships for service. Repairs were done in a timely manner. I really like the tire storage program the dealership offers. dealerships for service. Repairs were done in a timely manner. I really like the tire storage program the dealership offers. More

Ferid provided excellent service for my buying experience. I encountered 2 issues, in which Ferid ensured I was completely satisfied. One problem took a little time to resolve, but Ferid kept experience. I encountered 2 issues, in which Ferid ensured I was completely satisfied. One problem took a little time to resolve, but Ferid kept in regular contact with me and was there to see the successful conclusion. More