Sherway Nissan

Typical used car dealer Purchased a used low mileage 2015 vehicle with the balance of the 3 year warranty to the end of 2018. Transaction went smoothly and had to wait for a Purchased a used low mileage 2015 vehicle with the balance of the 3 year warranty to the end of 2018. Transaction went smoothly and had to wait for a few days so the car could be detailed, vehicle to be inspected and a basic tune up (oil/air filter change) to be done. Received the car a few days alter and was quite happy with the dealer then I started having issues. I decided to check the oil after about a month and noticed that it was very dirty so I decided to look into what promised service had been performed and discovered the following: No oil change was done. No air filter was changed. No cabin filter what so ever installed. Contacted Gary and he said that was impossible. I replaced what was suppose to be done on delivery and thought that was it, a few bucks out of pocket, but that was wrong. After the air filters were replaced the car became noticeably louder and I reached out to Sherways service department and was told "what do you expect? It's not a luxury car and it's nothing to worry about...that's how they all sound". I then went out of town for a few days and came back to a completely dead battery. I boosted the car and headed off to a local Nissan dealership to have the battery replaced under warranty as again it was still good until the end of 2018. Little did I know that the sales person either didn't know how the warranty works or maybe just wanted a quick sale but the warranty had expired months before I even purchased the vehicle. I had to pay to replace the battery myself out of pocket and was told again by Gary that it's impossible the vehicle had been fully checked by Sherway and everything was fine. I decided to take my car in to the local Nissan dealer to have the rattling sound looked at and was informed that all the screws from the air intake system were missing and they were blown away that this car left the lot with nothing being done to it. Over $150 later and again Gary told me that this was impossible and tried to blame me for the missing screws because I replaced the battery myself. I also at this time followed up with the service department at Sherway and was informed that no service had been done to my car before delivery even though Gary was adamant that it had been serviced. I then requested these apparent records directly from Gary that shows all the work that was promised was done and he sends me a crappy phone pick that shows the brakes and tire depth was checked...no oil change, no filter change, no thorough inspection, no nothing. My car was still making noise and now $470 later I have had to replace the idle pulley as well to have my car to the point it was suppose to be when purchased. Gary made the generous offer of giving me back $150 (which is now off the table because I didn't respond fast enough and threatened small claims court) for the $800 out of pocket I have had to pay because he feels the car should have been towed back downtown to have the honest staff at Sherway look at it...which still doesn't make sense as right up to the end Gary was still adamant that everything had been properly done but can not back his claims and even Sherways own service department emailed me that nothing had been done. One final note is that Gary needs to learn that every time a customer has a complaint answering with "impossible", is basically calling them a liar even though he has no idea what is going on in front of him in the dealership he works at. I will now be pursuing complaints with avenue available that deals with used car sales and will never deal with Sherway again myself and also warn others to not take their business there as well. I choose this dealer based on reviews but they are just another used car dealer the same as all the others that will say whatever to get a sale. More

Overall ver good experience I did my fare share of research before choosing this dealership and so far I am happy with the way the transaction went. It did take a while to get th I did my fare share of research before choosing this dealership and so far I am happy with the way the transaction went. It did take a while to get the color and trim that I was looking for but the sales rep Alex was very helpful and he managed to find it for me. There was no pressure and the negotiation went smooth as well. Alex kept me updated throughout the waiting period and was very good at responding back to inquiries. The sales manager and the finance manager were nice to deal with as well. More

Not a good experience Overall did not appreciate the business practices employed by this dealer. The sales person I've dealt with was nice and helpful and I think he tried Overall did not appreciate the business practices employed by this dealer. The sales person I've dealt with was nice and helpful and I think he tried his best but I do have concerns with the management/negotiation style which I will share below. I was directed to this dealership by Nissan's National website after expressing an interest on a $3,000 rebate on a particular model. I was told that the vehicle I was interested was there and made an appointment. I've learned that the vehicle I was interested was sold, even though I've called an hour before the check in. After trying a few other cars, I was informed that the car I was originally interested in could be ordered. When I was given the first quote, I've realized that the dealer did not reflect the price in the quote they have given me. In fact, they didn't know about it. After showing the deal in their website, the sales person went to speak with his manager for 10 minutes. At that point, I was already surprised why it was such a debate to honor the offer published publicly on nissan's website. After a few iterations and going through offers other than what was promoted, I was finally told that the sales manager "accepted and will honor the deal". I've reviewed the revised quote I've been provided, and I've realized the manager raised the financing interest rate to make up the difference. By discounting the base price and increasing the interest rate, the sales manager was making sure I pay the same amount but having the impression that I got a deal! I do appreciate hard bargaining, but I found this tactic very sneaky. I would not recommend you to purchasing or servicing a car here if you value trust and honesty. More

Amazing experience Alessandro was very helpful and patient in helping me with my car purchasing experience. Alessandro took the time in explaining all the features and c Alessandro was very helpful and patient in helping me with my car purchasing experience. Alessandro took the time in explaining all the features and catering to my needs. Would recommend! More

Arrogant staff Horrible customer service! They made a deal twice with me for a car and each time called up with some or the other issue. I lost another great deal at Horrible customer service! They made a deal twice with me for a car and each time called up with some or the other issue. I lost another great deal at hyundai because we made a deal at a particular biweekly amount which they called off abruptly. The finance manager Junior Timothee is the most arrogant person i have ever come across in any company. Helping with the finances is out of question, he just made things more difficult for me. Also, do not expect anyone from the company to pick their calls or even give courtesy calls back despite leaving innumerable voicemails and messages at the reception. Finally when i tried to convey all these issues to the manager, i was surprised (shouldn’t have been actually) coz he too like his staff was extremely rude and unapproachable. The entire team ruined my excitement for my first car in life and made it a horrible horrible experience. I finally ended up getting an even better dealat hyundai than they had first offered me when i told them about my nissan experience. NEVER BOTHER TO CAR SHOP HERE More

Marco, Gerry, Junior & Delvin Amazing team, from the first day I met them they gave me all the comfort and the help to arrive at a reasoned and just decision. I bought a pre-owned Amazing team, from the first day I met them they gave me all the comfort and the help to arrive at a reasoned and just decision. I bought a pre-owned car and the whole team helped speed up the process and took care of the process. I strongly recommend this dealership, as the cars, they sell are certified and you get all the help you need with different options and all the necessary time you need to buy your car. Thank you guys. More

EXCELLENT SERVICE! I have been a customer of Sherway Nissan for four years. I could not expect a better service at the dealership. It's not only the sales reps that are I have been a customer of Sherway Nissan for four years. I could not expect a better service at the dealership. It's not only the sales reps that are nice to you when you are buying the vehicle - the great service does not end when you drive out with your new Nissan. The service guys are awesome, they really know what they are doing, service is quick and prompt. And most of all they are honest and very helpful! THANK YOU GUYS FOR GREAT SERVICE! More

Great experience The service from our Salesperson Alex as well as the Finance team member Solomon was excellent. We will definitely recommend this dealership to our f The service from our Salesperson Alex as well as the Finance team member Solomon was excellent. We will definitely recommend this dealership to our friends and family! More

Oil Change courteous, prompt, friendly. Waiting area clean. Fresh brewed coffee. The car was even washed after service. I am totally satisfied and will stay with courteous, prompt, friendly. Waiting area clean. Fresh brewed coffee. The car was even washed after service. I am totally satisfied and will stay with NISSAN in the future. More